Recently purchased Mini 2 is bound to another account
177 1 1-20 20:25
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bkshir
lvl.2
Flight distance : 666873 ft

United States
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Hello DJI,

  
I recently purchased a used Mini 2 from a reputable reseller of used electronics on eBay and when I asked, I was told that it was unbound. I don't believe they were trying to deceive me or anything, but I don't think they understand what ‘unbound’ means. I was hoping you could help me. I have the partially masked email address that the bound account was registered to. I also have the S/N, proof of purchase, etc. Any assistance you can offer would be greatly appreciated.

  
Thank you in advance,
Bill
Clovis, NM

1-20 20:25
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DJI Susan
Administrator
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Hi Bill, thank you for reaching out and I am sorry for the issue you encountered. Regarding this case, please send the serial number to us via email at http://www.dji.com/support, we will try to help you further.
1-20 22:56
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