When I try to login with the RC 2 controller I get the message "Check Network"?

I can login with my laptop with no problem.

What do I need to do?

BB Indiana USA

Hello, there. Thank you for reaching out. This indicates that the DJI RC2 is not connected to your home network Wi-Fi. To access the Wi-Fi settings of your DJI RC2, simply drag the screen from up to down and it will show you the Wi-Fi icon which you can connect to your local network. You may refer to the screenshot below. I hope this information helps.

I have the same issue. Asking to login to your account to release the flight limits, then says check network. Solution above done, it’s a public network without need to go to further login page. But still the RC2 indicates check network. In addition: impossible to find the password of my RC2…

djiuser_w8b2APtlLVVY Posted at 9-29 04:52
I have the same issue. Asking to login to your account to release the flight limits, then says check network. Solution above done, it’s a public network without need to go to further login page. But still the RC2 indicates check network. In addition: impossible to find the password of my RC2…

Hi there,
thank you for reaching out.

I apologize for the inconvenience. Please follow the troubleshooting steps below and see if you can isolate the issue.

1. Please change to a different WiFi network or mobile phone hotspot to see the controller can detect it;

2. Please back up the remote controller data and reset the controller, then restart it and try to connect again;

If the issue persists, please let me know. Thank you.

Saludos desde Ecuador adquirí el equipo pero al activarlo me sale esa notificación el cual no me permite seguir en el proceso. Que debo hacer

Marcetty Moran Posted at 10-15 10:17
Saludos desde Ecuador adquirí el equipo pero al activarlo me sale esa notificación el cual no me permite seguir en el proceso. Que debo hacer

Hi there,
thank you for reaching out.

Before we proceed with additional assistance, could you please confirm which drone model you are using? Additionally, if you have encountered any error messages, could you share a screenshot of them?

Looking forward to your response.

FIXED! Turn off VPN on phone or hotspot. Worked.

DJI Diana Posted at 9-29 19:28
Hi there,
thank you for reaching out.

I am having a network connection problem with the RC2 DJI controller. Even though wifi is active, it does not search and find the network, it automatically shuts down on its own.

djiuser_5ERyiNN3wOYC Posted at 12-8 11:56
I am having a network connection problem with the RC2 DJI controller. Even though wifi is active, it does not search and find the network, it automatically shuts down on its own.

Hi there,
thank you for reaching out.

Before proceeding with additional assistance, could you confirm whether you have received the same prompt message as the original poster? If so, you may follow the suggestion provided by DJI Gamora in reply 2#. Also, may we confirm if the firmware has been updated?

Looking forward to your response.