DJI Natalia
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djiuser_Wbyy3Z2o1Lia Posted at 7-28 10:17
It definitely doesn't work on S24.
Trying to install for so long. A window pops up saying "This is an older app version which doesn't include latest security and so on".
Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you pplease try the following troubleshooting steps and check if it works:
1. Go to the mobile phone’s “System Settings” and find “Installing an Unknown Application”. Enable the “Allow application installation from this source” switch.
2. Check the mobile phone’s internal storage, and clear its cache. The remaining memory must be greater than 2GB.
3. If the “Installing an Unknown Application” setting has been enabled, ask the customer to back up the photos and videos. Uninstall the earlier version of the app and then restart the mobile phone. Download and install the app from the DJI official website
4. If the DJI Fly app cannot be installed from the browser, try to find the APK file of the DJI Fly in the File Manager for installation. (Alternatively, re-download the installation package, and move it to the device’s internal storage root directly for installation.)
5. Check whether the network/device has the permissions for the DJI app (some networks or systems have no permissions for the DJI app, and the DJI app may not be installed, and some customized devices have not obtained the permissions for the DJI app).
If the issue still persists, kindly share us a screenshot or a screen recording for us to check further on this for you! Thank you for your understanding. |
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