I have DJI Air 3 and I started getting Vision Sensor eror.
I tried to fly it and it says "Unable to take off".

Took Aircraft outside in light and still no effect, still says "Vision sensor error, auto calibration progress".
I have no idea what to do and warranty is also over so It will be expensive to send at DJI care in China.

Hi. Sorry about the trouble. Has the aircraft ever crashed or experienced any external force, and does this error frequently appear? If so, we suggest sending it back to DJI for repair. If not, please make sure it has the latest firmware or try refreshing it by using the DJI Assistant 2.

DJI Tony Posted at 2-8 20:15
Hi. Sorry about the trouble. Has the aircraft ever crashed or experienced any external force, and does this error frequently appear? If so, we suggest sending it back to DJI for repair. If not, please make sure it has the latest firmware or try refreshing it by using the DJI Assistant 2.

No, there was no crash but still it is causing this error. I am on latest firmware. I am sorry I can't really send this to DJI (because of cost issue). Isn't there any way to calibrate the sensors? Why did they removed it from Dji Assistant 2?

rudrasama Posted at 2-9 06:57
No, there was no crash but still it is causing this error. I am on latest firmware. I am sorry I can't really send this to DJI (because of cost issue). Isn't there any way to calibrate the sensors? Why did they removed it from Dji Assistant 2?

Hi. Sorry, the vision sensor calibration in the DJI Assistant 2 with the Air 3 was never supported and was not removed. It will calibrate automatically. A prompt will appear in DJI Fly and calibration will be performed. If it fails it is suggested to send it for repair as it might be a hardware issue however according to India Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones or repair them. aftersales repair service cannot be provided. Hope for your understanding and patience.

DJI Tony Posted at 2-10 03:07
Hi. Sorry, the vision sensor calibration in the DJI Assistant 2 with the Air 3 was never supported and was not removed. It will calibrate automatically. A prompt will appear in DJI Fly and calibration will be performed. If it fails it is suggested to send it for repair as it might be a hardware issue however according to India Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones or repair them. aftersales repair service cannot be provided. Hope for your understanding and patience.

So I cannot sent it for repair too? And even if I can, what will be the price for Vision sensor repair/replacements?

rudrasama Posted at 2-22 05:38
So I cannot sent it for repair too? And even if I can, what will be the price for Vision sensor repair/replacements?

We suggest contacting the point of purchase to seek further assistance on this matter. For the price of each part, you can refer to the DJI official website or use this link: https://repair.dji.com/repair/price-inquiry?lang=en. Have a great day

Give me your contact detail i have same issue

K Pachoriya Posted at 5-19 23:03
Give me your contact detail i have same issue

Can you fix the issue?

rudrasama Posted at 5-20 01:13
Can you fix the issue?

Hey, did you get the solution for air 3 vision sensor calibration error.

Thank you

rudrasama Posted at 5-20 01:13
Can you fix the issue?

call me on9889816016

djiuser_Sn58fVZtGVU7 Posted at 6-9 04:05
Hey, did you get the solution for air 3 vision sensor calibration error.

Thank you

replace for new vision sensor,, see diy at youtube,, that how i fix my mini 2 phantom 4 n vision sensor Ma3,, jusy DIY

The front view sensor of my device (Air 3) is out of focus and detects obstacles incorrectly, what should I do?

I just bought air 3 and straight out of the box it gave me an error. Vision sensor. Left stick was inop going forward or backwards on my first flight. Very disappointing

djiuser_BQ01Utqvq6Ps Posted at 7-29 01:47
I just bought air 3 and straight out of the box it gave me an error. Vision sensor. Left stick was inop going forward or backwards on my first flight. Very disappointing

Hi there,

Thank You for reaching out. Vision system cameras may need to be calibrated after being stored for an extended period. A prompt will appear in DJI Fly and calibration will be performed automatically.
Please do check on the firmware update as well. If issue persist kindly send us a video recording of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering.

We are looking forward to your response for further assistance. Thank You

Ali Masumi Posted at 7-26 05:54
The front view sensor of my device (Air 3) is out of focus and detects obstacles incorrectly, what should I do?

Hi there,

Thank you for reaching out. Could you check if you are running on the latest firmware and app version. Do you receive a prompt for calibration or any warning prompt? if yes please send us a video recording of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering.

We are looking forward to your response for further assistance. Thank You

Yes, I am using the latest version of the software, this image of the sensors. Please give your WhatsApp number to send the video

DJI Gamora Posted at 7-30 03:58
Hi there,

Thank you for reaching out. Could you check if you are running on the latest firmware and app version. Do you receive a prompt for calibration or any warning prompt? if yes please send us a video recording of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering.

I sent the pictures in the previous message. The front view sensor has a blurry image and does not detect obstacles. Air 3 was hit once

Please send me your whatsapp number

Please send me your whatsapp number

Ali Masumi Posted at 8-13 09:52
I sent the pictures in the previous message. The front view sensor has a blurry image and does not detect obstacles. Air 3 was hit once

Hi there, thank you for sharing the pictures and  the best course of action would be to submit an online repair request here: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at https://www.dji.com/support. We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment.

Your kind understanding is appreciated and thank you for your continued support.

i have dji air 3 and i noticed that there no option for more than 60 fps , i have tried in both format H264 and h265..... and it was available sometime before any suggestion and drone has latest firmware.

djiuser_cObKdOI3Ykpm Posted at 10-26 04:42
i have dji air 3 and i noticed that there no option for more than 60 fps , i have tried in both format H264 and h265..... and it was available sometime before any suggestion and drone has latest firmware.

Hi there,
thank you for reaching out.

Choosing the Slow Motion setting may allow you to record at 120FPS. Hope this helps!

Feel free to contact us if you have any other questions.