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Phantom 3 Professional Crashes and DJI Service Comes Through!
1155 13 2015-9-10
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miphotoguy
lvl.2
Flight distance : 1498885 ft
United States
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Below is the crash video of my Phantom 3 Professional.   I got a gimbal overload error and a quick jolt.  Tried to bring it down and then it went into a uncontrollable spin to the ground.  I sent it into DJI and they are replacing it for free.  Thankfully I was able to recover it as it just missed falling into a lake.  The DJI app flight log showed exactly where it crashed.  After a short boat trip it was recovered.  Thank you DJI for your service in this matter.   Below is the video of the crash.  I have 2 Phantom 3 Professionals and the other one I have has never even had any signs of a problem.  This one was clearly a software or hardware issue and DJI is replaceing it.  Thank you again DJI!!  Problems begin at the 2:10 mark.






2015-9-10
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hundleton1
Captain
Flight distance : 2466486 ft
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United Kingdom
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Glad your sorted
Hearing a lot of good reports recently re the repair centre
2015-9-10
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jaronpv
lvl.4
Flight distance : 723776 ft
United States
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Glad you got it handled! Good job DJI!     
2015-9-10
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jaronpv
lvl.4
Flight distance : 723776 ft
United States
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Off topic.... But who did you order the red brackets on the ends of your arms from?  I have the strong arm kit from UAVbits.net, but I am always looking for bigger and better products!
2015-9-10
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albanomcbaptist
lvl.2

Portugal
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It seem i need to start to record all the flights you never know
2015-9-10
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DJI-Tim
DJI team

Hong Kong
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I'm happy that we getting more and more users are satisfied with DJI, so we keep improving our service. Sorry for inconvenience  though, and thanks for your support
2015-9-10
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apfoti
lvl.1

United States
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Good to hear...had the same problem was bringing it down and it went into a tailspin

shows this on my flight log

how long did service and repair take ? Any cost?
2015-9-10
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brycerichert
lvl.4
United States
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Glad to hear they took care of you! But... all those people's lives you put at risk... tisk, tisk, tisk.... :-) obviously just kidding.. I'm all for capturing groups... that's what these things are for.
2015-9-10
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miphotoguy
lvl.2
Flight distance : 1498885 ft
United States
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apfoti Posted at 2015-9-11 00:06
Good to hear...had the same problem was bringing it down and it went into a tailspin

shows this on  ...

Took 5 weeks.  Here is their response.

Your Phantom 3 Professional has been inspected by the repair department. As a one time courtesy to expedite the repair process your craft has been replaced with a new unit.

There was no charge.  Will be delivered on Wednesday of next week.
2015-9-11
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miphotoguy
lvl.2
Flight distance : 1498885 ft
United States
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jaronpv@hotmail Posted at 2015-9-10 10:33
Off topic.... But who did you order the red brackets on the ends of your arms from?  I have the stro ...

Those are the Summitlink quick disconnect Prop Guards.  Work Great very happy with them.  DJI should build them in.   So nice to be able to quickly take on and off.
2015-9-11
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ward
lvl.2

Canada
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miphotoguy Posted at 2015-9-12 04:10
Took 5 weeks.  Here is their response.

Your Phantom 3 Professional has been inspected by the repa ...

Same thing happened with my Phantom 3. DJI sent the same message to me after 9 weeks of impatient waiting, and 1 week later i received my bird back. Just got it back earlier this week.
2015-9-11
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apfoti
lvl.1

United States
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miphotoguy Posted at 2015-9-11 16:10
Took 5 weeks.  Here is their response.

Your Phantom 3 Professional has been inspected by the repa ...

how do i go about sending back my p3?? what was your original correspondences? did u call LA or email first?
2015-9-12
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miphotoguy
lvl.2
Flight distance : 1498885 ft
United States
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apfoti Posted at 2015-9-12 21:37
how do i go about sending back my p3?? what was your original correspondences? did u call LA or em ...

You have to call.  It took me a while to get through but that was by far the best way.  I had tried doing the online chat and email but I think they were in China. So I called and called the CA office and when I got through to them they were very nice and helpful.  
2015-9-12
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miphotoguy
lvl.2
Flight distance : 1498885 ft
United States
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ward@nelsonroof Posted at 2015-9-12 11:30
Same thing happened with my Phantom 3. DJI sent the same message to me after 9 weeks of impatient  ...

I probably would have been more impatient if I didn't have a second P3P.  5 weeks was better than the 6-8 that them quoted me.  And actually the person on the phone said it could take up to 10 weeks.  
2015-9-12
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