Hi just bought a drone (mini 3 pro) off of ebay, logged out of original owners account and logged into my own not realising I should have unbound drone from their account first


I've contacted owner and they've said they unbound it, but it still shows as bound, what gives?


edit: he said he's unbound the device AND deleted the account, so I can't login with his details either

thanks for replies in advance*

Have you connected the controller/App and or phone/App to the internet.

In order for the unbinding to be made known to the equipment, the equipment needs to be connected to the internet.

Sean-bumble-bee Posted at 2-11 06:41
Have you connected the controller/App and or phone/App to the internet.

In order for the unbinding to be made known to the equipment, the equipment needs to be connected to the internet.

Thanks for the reply, yes I have

Brad Samuels Posted at 2-11 13:54
Thanks for the reply, yes I have

Well that's a pity.

very strange, I'd rather not send it back, it was quite a good price off a reputable seller. Hopefully it's just a weekend delay in the ol' DJI servers..

If you are thinking of returning it just ensure that you comply with eBay time limits.

Hi there. Thank you for reaching out. We will coordinate this concern of yours to our relevant team for attention. We will contact you either via PM for the details we need to proceed with the process. We appreciate your understanding.

DJI Paladin Posted at 2-12 01:34
Hi there. Thank you for reaching out. We will coordinate this concern of yours to our relevant team for attention. We will contact you either via PM for the details we need to proceed with the process. We appreciate your understanding.

thanks a lot!

Sean-bumble-bee Posted at 2-12 01:30
If you are thinking of returning it just ensure that you comply with eBay time limits.

yes this is the main problem I have, making sure I CAN return it lol, thanks a lot

Brad Samuels Posted at 2-12 02:16
thanks a lot!

You are most welcome. Should you have further inquiries, feel free to contact us. Have a good one.

All sorted, many thanks for your help

Brad Samuels Posted at 2-20 08:58
All sorted, many thanks for your help

PLease explain what happened, it may help others in the future.

I received the drone, logged out of the original owners account BEFORE unbinding the drone, original owner had to email DJI to remove his account as he had DELETED it :O

Brad Samuels Posted at 2-21 09:52
I received the drone, logged out of the original owners account BEFORE unbinding the drone, original owner had to email DJI to remove his account as he had DELETED it :O

So ...... the important bit appears to be that DJI removed the binding once the seller had emailed them ..... would that be your interpretation ?

yes, the problem is that the original seller deleted their DJI account before it was unbound, thankfully resolved by them contacting DJI though