Hello,

I can't download single or multiple videos and/or photos from my Mini 4 Pro. I connect the Lightcut App to the drone and I still see black thumbnail icons. If I try to download a file, I get the error message.

I have a iPhone with iOS Version 17.3.1
Lightcut App Version 4.80.5(19904)

I have reinstalled the App but no success.

Anybody can help? Thank you!

Hello, there. Sorry for the trouble that it may cause you. Please be advised that I've sent you a direct message regarding this matter. Kindly check and feel free to reach us anytime.

I have the same issue. latest app version. Mini4pro Drone software version up to date. iPhone up to date. Haven’t been able to get videos or pictures on to lightcut anll of last week.
All videos and photos show up blank and when you try to download them it says it’s failed. Same error as above.

I have exactly the same issue. I see the images on the DJI Mini Pro 4, click to download them to Lightcut but then I get errors per the images.

I have a iPhone with iOS Version 17.4
Lightcut App Version 4.81.5(20175)

I’m having the same issue with the pocket three. Using iOS

Hi Mr. Travel,

Hi Mr. Travel,

    Sorry for the inconvenience. Can you please drop mail to lightapp@gmail.com with your mobile device, firmware version, and the log in your drone.

    Thank you.
   

djiuser_TYyq5Y70JHM5 Posted at 3-2 09:22
I have the same issue. latest app version. Mini4pro Drone software version up to date. iPhone up to date. Haven’t been able to get videos or pictures on to lightcut anll of last week.
All videos and photos show up blank and when you try to download them it says it’s failed. Same error as above.

Dear user,

    Sorry for the inconvenience. Can you please drop mail to lightapp@gmail.com with your mobile device, firmware version, and the log in your drone.

    Thank you.

dustbrain Posted at 3-4 11:19
I have exactly the same issue. I see the images on the DJI Mini Pro 4, click to download them to Lightcut but then I get errors per the images.

I have a iPhone with iOS Version 17.4

Hi dear user,

    Sorry for the inconvenience. Can you please drop mail to lightapp@gmail.com with your mobile device, firmware version, and the log in your drone. These info will help us to locate the problems better.

    Thank you.

djiuser_DRJYDjQf7i8X Posted at 3-7 06:00
I’m having the same issue with the pocket three. Using iOS

Hi dear user,

    Sorry for the inconvenience. For the Pocket 3 connection issue, can you please drop mail to lightapp@gmail.com with your mobile device, firmware version, and the log in your device. These info will help us to locate the problems better.

    Thank you.

Did this ever get fixed? I am having the exact same issue. Everything is updated to latest firmware and using iPhone 15 pro and Osmo Poscket 3. I tried emailing lightapp@gmail and it got kicked back.

LightCut App Posted at 3-15 04:56
Hi dear user,

    Sorry for the inconvenience. Can you please drop mail to  with your mobile device, firmware version, and the log in your drone. These info will help us to locate the problems better.

Will do - thanks

LightCut App Posted at 3-15 04:56
Hi dear user,

    Sorry for the inconvenience. For the Pocket 3 connection issue, can you please drop mail to  with your mobile device, firmware version, and the log in your device. These info will help us to locate the problems better.

The email bounced back….

fans81bb9493 Posted at 3-23 06:43
Did this ever get fixed? I am having the exact same issue. Everything is updated to latest firmware and using iPhone 15 pro and Osmo Poscket 3. I tried emailing lightapp@gmail and it got kicked back.

Hi Dear user,

Your reported issue was forwarded to our developers to locate,  it might take some time to solve, please kindly understand that.

If you have further issue please mail to lightcutapp@gmail.com, there will be someone who can help you.

dustbrain Posted at 3-31 12:44
The email bounced back….

Hi Dear user,

Your reported issue was forwarded to our developers to locate,  it might take some time to solve, please kindly understand that.

If you have further issues please mail to lightcutapp@gmail.com, there will be someone who can help you.

LightCut App Posted at 4-1 00:01
Hi Dear user,

Your reported issue was forwarded to our developers to locate,  it might take some time to solve, please kindly understand that.

The email isn’t working