Hi,

I have submitted DJI Care Express case for my DJI AVATA. Case number: CAS-15665279-Z4X2R5

I have already received a UPS shipping label, but when I went to post the parcel I was told I need to also attach 2 copies of a Commercial Invoice to the parcel. DJI has not provided me with the Commercial Invoice. Can someone send this to me so I can send my drone back?

Many thanks

Hi there. Sorry to learn about the issue. We'll make sure to keep an eye on your case and help you regarding the matter. Anticipating your patience and understanding.

Hi, any news on the Commercial Invoice for this please? I would like to send it back tomorrow.

fans96d9f006 Posted at 2-18 09:28
Hi, any news on the Commercial Invoice for this please? I would like to send it back tomorrow.

Our team has already forwarded it to the team designated. We'll be in constant communication to further help. Thank you for your patience.

Hi,

Thank you. I have received the Commercial Invoice this morning.

fans96d9f006 Posted at 2-19 02:51
Hi,

Thank you. I have received the Commercial Invoice this morning.

You're welcome.