Please select Into the mobile phone version | Continue to access the computer ver.
Osmo pocket 3 mic problem
610 27 2-20 08:22
Uploading and Loding Picture ...(0/1)
o(^-^)o
MET_ME
lvl.1

Thailand
Offline

After connecting the microphone, it only records sound when it hears a voice. If the voice stops, the microphone does not record anything at all, even background sounds. After I start talking again, the recording starts after a second, which causes gaps in the audio track.
2-20 08:22
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

Hi there, may I ask if you're using the DJI Mic 2 transmitter with Osmo Pocket 3? Could you please provide us with a sample footage of the issue for further confirmation?
2-20 23:48
Use props
MET_ME
lvl.1

Thailand
Offline

I'm using the microphone that comes with the Creator Combo kit. Yes, I will provide a sample.
I would like to describe the issue again: when the microphone is slightly moved away or the sound is quiet, the microphone stops picking up sound. It only records sound if speaking loudly and not immediately but after a couple of seconds. However, if audio duplication is enabled separately, then the recording is fine.

https://youtu.be/nxA6mAlqXbA
2-21 07:11
Use props
DJI Susan
Administrator
Offline

MET_ME Posted at 2-21 07:11
I'm using the microphone that comes with the Creator Combo kit. Yes, I will provide a sample.
I would like to describe the issue again: when the microphone is slightly moved away or the sound is quiet, the microphone stops picking up sound. It only records sound if speaking loudly and not immediately but after a couple of seconds. However, if audio duplication is enabled separately, then the recording is fine.

Thank you for providing the video to us. May I know the current firmware version the DJI Mic 2 has? And could you please try to connect the Osmo Pocket 3 and DJI Mic 2 via the USB-C adapter to see if the issue is the same. Please keep us updated.
2-22 04:35
Use props
MET_ME
lvl.1

Thailand
Offline

HI current firmware version the TX1-04.02.01.13
If I connect the Osmo Pocket 3 and DJI Mic 2 via the USB-C adapter  it has same problem
2-22 07:26
Use props
MET_ME
lvl.1

Thailand
Offline

DJI Susan Posted at 2-22 04:35
Thank you for providing the video to us. May I know the current firmware version the DJI Mic 2 has? And could you please try to connect the Osmo Pocket 3 and DJI Mic 2 via the USB-C adapter to see if the issue is the same. Please keep us updated.

Hey, anybody answer me?
2-25 20:37
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

MET_ME Posted at 2-25 20:37
Hey, anybody answer me?

Hi there, sorry for the late reply. The video seems inaccessible now. Could you please send me the video again and keep it open? We will forward this issue to our engineer for further checking.
2-27 02:16
Use props
MET_ME
lvl.1

Thailand
Offline

DJI Mindy Posted at 2-27 02:16
Hi there, sorry for the late reply. The video seems inaccessible now. Could you please send me the video again and keep it open? We will forward this issue to our engineer for further checking.

https://youtu.be/jCNld0UiboE
2-27 08:15
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

MET_ME Posted at 2-27 08:15
https://youtu.be/jCNld0UiboE

Thanks, we will forward it to our engineer for further review and confirmation.
2-28 01:47
Use props
MET_ME
lvl.1

Thailand
Offline

DJI Mindy Posted at 2-28 01:47
Thanks, we will forward it to our engineer for further review and confirmation.

How many days I should wait?
2-29 06:59
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

MET_ME Posted at 2-29 06:59
How many days I should wait?

We received an update from our engineer that logs are needed for analysis. Please provide us with the following information:
1) Device log + Mic 2 internal recording file;
2) Please tell us whether Mic 2 has Noise Cancelling turned on and whether live streaming is enabled;
3) May I ask if this issue can be reproduced every time? If so, it is best to re-record a video and then export the device log, Pocket 3 original video and Mic 2 internal recording file.
2-29 22:24
Use props
MET_ME
lvl.1

Thailand
Offline

Where I can find  logs on the camera?
3-1 02:42
Use props
MET_ME
lvl.1

Thailand
Offline

https://drive.google.com/file/d/1_JNFy3f4k8XB27ZCogfZF0lav2pGNjxL/view?usp=share_link

this is Mic 2 internal recording file;

Noise reduction is turned off during recording, but regardless of whether noise reduction is turned on or not, the error persists
Yes this issue  reproduced every time
3-1 02:48
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

MET_ME Posted at 3-1 02:42
Where I can find  logs on the camera?

You can follow the instruction below to export the logs: Insert the microSD card into Osmo Pocket 3. Swipe down from the top of the screen, select Settings, choose Device Info, and then tap Export Log to generate log files.
After logs are exported, connect the device to a computer by using a Type-C cable. To locate the log files, open My Computer and access the microSD card drive (with the corresponding drive letter). From there, navigate to the logs folder.
3-1 05:44
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

MET_ME Posted at 3-1 02:48
https://drive.google.com/file/d/1_JNFy3f4k8XB27ZCogfZF0lav2pGNjxL/view?usp=share_link

this is Mic 2 internal recording file;

Could you please also provide us with the original video?
3-1 05:45
Use props
MET_ME
lvl.1

Thailand
Offline

https://drive.google.com/drive/folders/16kmq9kBDg4KG3LlPXRKj7Sb7Zdg7a7Gi?usp=share_link

The log

https://drive.google.com/drive/folders/1-65umcjX9RbvQ8bYGEos96H4b5e5XRbq?usp=share_link

camera + mic

https://drive.google.com/file/d/1b1m_hwhsZNRgdo2PSHbCco6e5jIkNZgp/view?usp=share_link

it Mic 2 internal recording file;
3-1 18:45
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

MET_ME Posted at 3-1 18:45
https://drive.google.com/drive/folders/16kmq9kBDg4KG3LlPXRKj7Sb7Zdg7a7Gi?usp=share_link

The log

Thank you for the files sharing. We forwarded to our engineer to further check on it.
3-1 23:01
Use props
MET_ME
lvl.1

Thailand
Offline

Hi can you tell me how much time it takes?
3-6 05:23
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

MET_ME Posted at 3-6 05:23
Hi can you tell me how much time it takes?

Sorry for the late reply. We've confirmed with our engineer that there may be some issue with the internal recording, we recommend you submit a case through the link below and send it back for furrther diagnosis. http://www.dji.com/support
3-7 01:00
Use props
MET_ME
lvl.1

Turkey
Offline

Can I come  to service center in Thailand I bought it in Vietnam ? For How many days you will take the camera?
3-7 01:04
Use props
MET_ME
lvl.1

Turkey
Offline

And what should I choose in the website Online Repair Process? Which country? can you give me more instruction please  
3-7 01:10
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

MET_ME Posted at 3-7 01:04
Can I come  to service center in Thailand I bought it in Vietnam ? For How many days you will take the camera?

Please note that DJI does not provide global warranty, customers can obtain warranty service only at a designated DJI repair center in the region where the customer purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge. You can also provide us with the serial number for further confirmation.
3-7 01:31
Use props
MET_ME
lvl.1

Turkey
Offline

serial number 5WTZM1J00218P1
Okay^ ccm you tell me which service center in Thailand can help me with this issue and how much it will cost ?
3-7 01:35
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

MET_ME Posted at 3-7 01:35
serial number 5WTZM1J00218P1
Okay^ ccm you tell me which service center in Thailand can help me with this issue and how much it will cost ?

Thanks for the information provided. Upon checking, the unit is a South Korea version. If you want to get it repaired in Thailand, it's needed to send it back for assessment first. After the assessment, you will receive a quotation. We also sent you a PM, you can take a look.
3-7 01:43
Use props
MET_ME
lvl.1

Turkey
Offline

How many days it can take?
3-7 01:44
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

MET_ME Posted at 3-7 01:44
How many days it can take?

This depends on many factors such as shipping time, we recommend you contact the service center for confirmation.
3-7 02:03
Use props
MET_ME
lvl.1

Thailand
Offline

Online Repair Process this form I need to fill?
3-7 02:06
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

MET_ME Posted at 3-7 02:06
Online Repair Process this form I need to fill?

Since you're in Thailand, you do not need to fill out an online repair case, you can directly contact the service center I sent to you via PM.
3-7 02:29
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules