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Order Issue
405 34 2-21 04:04
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djiuser_CUuIQHfQ0iua
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Spain
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i have ordered a Avata in the Dji Store here at the 6th February and it is still not sended. Whats wrong here?
2-21 04:04
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DJI Mindy
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Hi there, we are sorry for any inconvenience. We managed to find your order number through your forum account. We will confirm this issue with the corresponding team and get back to you asap.
2-21 04:25
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djiuser_CUuIQHfQ0iua
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Spain
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Your Agents tells me that every day, and nothing happens.
2-21 05:15
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DJI Diana
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We are sorry for the inconvenience this caused. Please rest assured that this is being taken care of and handled accordingly. Once there is an update, we will notify you immediately.
2-21 05:19
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djiuser_CUuIQHfQ0iua
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Spain
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you still not send me my parcel. i am waiting every day for three weeks, but nothing happens. the escalate team dont write me, and I am waiting and waiting. normaly i want to fly in holiday with my drone, your company destroy my happyness
2-22 00:29
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DJI Mindy
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djiuser_CUuIQHfQ0iua Posted at 2-22 00:29
you still not send me my parcel. i am waiting every day for three weeks, but nothing happens. the escalate team dont write me, and I am waiting and waiting. normaly i want to fly in holiday with my drone, your company destroy my happyness

Hi there,  we understand your frustration very well, we also really want your order can be shipped soon. Our team is working on it, we will also pay close attention to it and will keep you updated. Thanks for your understanding and patience.
2-22 03:38
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djiuser_CUuIQHfQ0iua
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Spain
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please send it quickly from spain, if you send this from china  then i can wait for avata 2
2-22 04:13
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djiuser_CUuIQHfQ0iua
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Spain
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Hi, i still miss my parcel. why you dont send me my parcel?
2-23 00:03
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DJI Mindy
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djiuser_CUuIQHfQ0iua Posted at 2-23 00:03
Hi, i still miss my parcel. why you dont send me my parcel?

Hi there, I sent you a PM regarding your order issue, could you please take a look?
2-23 00:26
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djiuser_CUuIQHfQ0iua
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Germany
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i dont find a PM. Please dont send me messages, send me please my Dji Avata Explorer Combo.
2-23 00:55
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DJI Mindy
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djiuser_CUuIQHfQ0iua Posted at 2-23 00:55
i dont find a PM. Please dont send me messages, send me please my Dji Avata Explorer Combo.

You may need to visit via a computer and check the thread in a browser. And here is the PM button.
2-23 00:58
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djiuser_CUuIQHfQ0iua
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Germany
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i am in holiday. your company is destroying my holiday. after 3 weeks you tell me there is an issue? every day i am chatting with agents, they told me the escalate team will contact me, but nothing. why you dont send me an email? in holiday i have no computer. no i must look for a computer, i want to go to the beach. this is a horrible service here
2-23 01:07
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DJI Mindy
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djiuser_CUuIQHfQ0iua Posted at 2-23 01:07
i am in holiday. your company is destroying my holiday. after 3 weeks you tell me there is an issue? every day i am chatting with agents, they told me the escalate team will contact me, but nothing. why you dont send me an email? in holiday i have no computer. no i must look for a computer, i want to go to the beach. this is a horrible service here

If you're unable to visit via a computer, I will post it publicly. We received a reply from the corresponding department saying that because your address is on a outlying island, this order may encounter customs clearance problems. You may be required to cooperate in providing customs clearance documents and pay customs clearance fees in advance. And there is a high probability that it will be returned. May I ask do you want to continue delivery or choose other channels to place an order?
2-23 01:28
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djiuser_CUuIQHfQ0iua
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Spain
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i live in canary islands, this is spain. spain is europe!
2-23 01:37
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DJI Mindy
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djiuser_CUuIQHfQ0iua Posted at 2-23 01:37
i live in canary islands, this is spain. spain is europe!

Yes, we understand that Tenerife is in Spain. We've confirmed with the corresponding team and DHL that shipping the package from our storehouse(Netherlands) to your address will need customs clearance again and may require you to provide the relevant information.
2-23 02:46
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Armins Dji Avata
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Germany
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please do it express, i thing it must be normal for you in this case
2-23 02:54
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DJI Mindy
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Armins Dji Avata Posted at 2-23 02:54
please do it express, i thing it must be normal for you in this case

We've confirmed with DHL that sending the package from our storehouse(Netherlands) to your address will need customs clearance again and may require you to provide the relevant information. May I confirm do you want to continue delivery or choose other channels to place an order?
2-23 03:00
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Armins Dji Avata
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Spain
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i am waiting for this
2-23 04:38
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DJI Mindy
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Your order is packaging now. You will receive an email with the tracking number after it is shipped out.
2-23 05:21
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Armins Dji Avata
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Spain
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ok Mindy, thanks  I hope the best now ✌️
2-23 06:08
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DJI Mindy
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Armins Dji Avata Posted at 2-23 06:08
ok Mindy, thanks  I hope the best now ✌️

You're welcome. Please rest assured that we will also keep an eye on it. Have a nice day!
2-23 07:02
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Armins Dji Avata
lvl.1

Germany
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ok thanks, i still wait for the tracking number
2-26 01:07
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Armins Dji Avata
lvl.1

Spain
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hi, i have still no message about my drone. still wait that dji will send me my drone
2-27 01:00
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DJI Mindy
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Armins Dji Avata Posted at 2-27 01:00
hi, i have still no message about my drone. still wait that dji will send me my drone

We are fully sorry for this. We will confirm with our team and keep you updated.
2-27 02:42
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Armins Dji Avata
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Spain
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ok thanks  I will ask next days again
2-27 03:28
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DJI Mindy
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Armins Dji Avata Posted at 2-27 03:28
ok thanks  I will ask next days again

Hi there, I send you an update via PM, you can take a look.
2-28 00:26
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Armins Dji Avata
lvl.1

Spain
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i am still in holiday and i have no computer
2-28 01:51
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Armins Dji Avata
lvl.1

Spain
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did you send me now the parcel via express? i wait so many weeks for it
2-28 01:52
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Armins Dji Avata
lvl.1

Spain
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ok thansk for pm. after 3 weeks dji tells me they can not send a parcel to spain?
2-28 02:28
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Armins Dji Avata
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Spain
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DJi is in Spain, you can send it from the spain store
2-28 02:30
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DJI Mindy
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Armins Dji Avata Posted at 2-28 02:30
DJi is in Spain, you can send it from the spain store

We sincerely apologize for the unpleasant experience. We've confirmed with our team that this order cannot be shipped because of the reason we mentioned in PM. You can check if there is local store and purhcase from them. https://www.dji.com/where-to-buy/retail-stores
2-28 03:10
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Armins Dji Avata
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Spain
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i am ordering every day things from aliexpress from china, germany and ohter countries, but  the dji store can not send me my dji avata explorer combo?
2-28 03:12
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Armins Dji Avata
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Spain
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Badest service ever. then give me my money back of you dont deliver to spain. and for this answer i am waiting three weeks in my holiday
2-28 03:21
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Armins Dji Avata
lvl.1

Germany
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now I am waiting for my money back.
2-28 06:38
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DJI Mindy
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Armins Dji Avata Posted at 2-28 06:38
now I am waiting for my money back.

We truly understand your frustrations, we are deeply sorry about that. I've checked that the refund has been completed, you can see if you've received it. We apologize again for the inconvenience caused.
2-29 22:06
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