I have recently received my first DJI drone (DJI Mini 3) and was surprised to discover that the app needed to operate the drone is not available on the Android Play Store.

After doing some research, I found that it is possible to download the app from DJI's website as a .apk file, but I find this to be a bit unusual.

I am curious if anyone knows the reason behind the app's removal or why it was never allowed on the Play Store. It just seems peculiar to me.

It used to be in Play store until it was removed due to the play store rules.  

Hi, evanadley. Thank you for reaching out and we apologize for the inconvenience. Because the compatibility strategy between the DJI App and Google Play Store is changing, you currently cannot finish downloading and updating using Google Play. Thank you for your understanding.

Do not be concerned. To ensure your usage, we have launched a DJI official download channel. You can visit the DJI official website to download and install the latest app and obtain complete updates on the app.

Yes it works with this https://ehallpass.pro

evanadley Posted at 2-26 20:37
Yes it works with this https://ehallpass.pro

Hi there. You can download the application using the website link provided above by DJI Gamora. Please note that according to India's Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones. So we cannot provide aftersales services for you. Kindly note that since the unit was purchased from a local dealer, you are suggested to contact the point of purchase to seek further assistance on this matter. Thank you for your cooperation and support.

This is really causing big issues since company rules are that only apps from Play Store are premitted to be installed on company devices.

GusEnm Posted at 6-27 03:45
This is really causing big issues since company rules are that only apps from Play Store are premitted to be installed on company devices.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Because the compatibility strategy between the DJI App and Google Play Store is changing, you currently cannot finish downloading and updating using Google Play.

Do not be concerned. To ensure your usage, we have launched a DJI official download channel. You can visit the DJI official website to download and install the latest app and obtain complete updates on the app. DJI official download link: www.dji.com/downloads.

Thank you for your understanding.

DJI Natalia Posted at 6-28 00:00
Hi there,
thank you for reaching out.

Well, I am concernde since my companys IT security policy does not allow to install from your site.

GusEnm Posted at 6-29 05:59
Well, I am concernde since my companys IT security policy does not allow to install from your site.

Hi there,

We are truly sorry for the inconvenience you are experiencing. This is a compatibility strategy between the DJI App and Google Play Store. Thank you for your recommendations. Please rest assured that we will forward your feedback to the related department for evaluation. In the future, we will optimize and improve the product or service based on user comments.

For now, if you're using this product for work, we recommend contacting your IT department. They have the authority to whitelist websites and applications, which might resolve the issue. Unfortunately, we can't take immediate action on third-party Play Store apps or software at this time.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

Hello. I recently bought a Gimbal DJI Osmo Mobile 6 but am an android user and can not access Mimo app. Is it possible to use it without the app?

djiuser_8IG694uhcunb Posted at 8-13 12:25
Hello. I recently bought a Gimbal DJI Osmo Mobile 6 but am an android user and can not access Mimo app. Is it possible to use it without the app?

Hi there,
thank you for reaching out.

Remember to use the DJI Mimo application when using your DJI Osmo Mobile 6 to access its intelligent features. Additionally, you can use the DJI Osmo Mobile 6 as a stabilizer by installing the firmware update through DJI Mimo.

Should you have any other questions, kindly message us here for assistance. Thank you.

What is compatability strategy?

Alex5094 Posted at 9-24 14:46
What is compatability strategy?

Hi there,
thank you for reaching out.

Can you confirm if you are attempting to download the app? Kindly inform us the full details of the issue that you experienced with your DJI product, and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted. Thank you for understanding.

Why can't I download the DJI fly app from the official site it is pending download indefinitely

Hi, besides the app not on android, the connector is for iPhone only. Does this mean I have to sell my mini to an Apple user?

Mark McDermott Posted at 9-25 21:02
Why can't I download the DJI fly app from the official site it is pending download indefinitely

Hi there,
thank you for reaching out.

If you are downloading the app from the official website and it gets stuck on the "Download Pending" page without any response, please follow the troubleshooting steps provided below to try and resolve the issue.

1. Please try switch to a different Wi-Fi / hotspot and try again.

2. Use a different browser, e.g. chrome / Firefox, and try again.

3. Turn off the phone, remove the SIM card, and re-plug in it, and try again.

If the problem continues despite following the above troubleshooting steps, please let me know.

DJI Natalia Posted at 6-28 00:00
Hi there,
thank you for reaching out.

Hello Natalia, I experience the same problem, it's not working, with Adroide 14

evanadley Posted at 2-26 20:37
Yes it works with this https://ehallpass.pro

3rd party App! Where is my insurance on that?

Octavio3 Posted at 10-2 23:58
Hello Natalia, I experience the same problem, it's not working, with Adroide 14

Hi there, thank you for reaching out. May I confirm the exact phone model you're using ? Also, kindly try downloading the Fly App from our official website and make sure to enable the “Allow application installation from this source switch under system settings.

If the issue persists kindly share us a video recording showing the error for us to check further on this for you. Thank you for your understanding.

Bonjour impossible de télécharger DJi fly comment vous dites

Chantal Aubert Posted at 10-16 22:58
Bonjour impossible de télécharger DJi fly comment vous dites

Hi there,
thank you for reaching out.

Before we proceed with further assistance, could you please confirm if you have received any error messages or if the app is not loading? Our official website has updated the latest version of the APP, you can download it directly from our website.

https://www.dji.com/downloads/djiapp/dji-fly

Should you have any other questions, feel free to contact us.

Cant install dji fly have downloaded. This is for the new dji neo.

djiuser_qC2Bl24B6ADo Posted at 11-9 08:08
Cant install dji fly have downloaded. This is for the new dji neo.

Hi there,
thank you for reaching out.

Please download it from the download page on DJI’s official website at: https://www.dji.com/downloads

Should you encounter any errors during the download process, please share the error message here.

DJI Diana Posted at 11-9 22:36
Hi there,
thank you for reaching out.

No error on th download but my phone is unable to install. Samsung s22 ultra. Ive enable install from chrome and my file but still it is unable to install.

djiuser_qC2Bl24B6ADo Posted at 11-10 02:22
No error on th download but my phone is unable to install. Samsung s22 ultra. Ive enable install from chrome and my file but still it is unable to install.

Hi there,
thank you for reaching out.

We suggest you try reinstalling the app to determine if the issue can be isolated. Please share a video demonstrating the steps you have taken to install the app.

I have just purchased a Dji 2 se mini. As above I can’t  download the app. from a Samsung Galaxy A53 Is there away using an apple iPad tablet instead and  will it wor
k.fI use an older 2nd hand Apple I pad.

And this is partly why DJI is not trusted.   Most likely the best drones out there and android users have to bypass security to install your app.  You want more trust.  Then play right

I wish I hadn't bought dji.  This is ridiculous.

djiuser_MbuVvTR9A5gW Posted at 12-19 09:30
I wish I hadn't bought dji.  This is ridiculous.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Kindly inform us the full details of the issue that you experienced with your DJI product, and we will surely provide you with an accurate resolution after we review the details. Rest assured that we're committed to providing the best experience for our users.

Please keep us posted.

djiuser_kip4nsh9pRHI Posted at 12-14 08:18
And this is partly why DJI is not trusted.   Most likely the best drones out there and android users have to bypass security to install your app.  You want more trust.  Then play right

Hi there.

Thank you for your attention and support for DJI. We understand your concerns regarding the safety warnings for the DJI App downloaded from the official website, and we would like to clarify:

Currently, due to adjustments in the compatibility policies between the DJI App and the Google Play Store, the DJI Fly App cannot be downloaded or updated through the Google Play Store. To ensure a smooth user experience, we provide a download channel on the DJI official website. You can visit https://www.dji.com/id/downloads to download and install the latest APK file and enjoy the features of the latest version of the app.

The app installed from the DJI official website offers the same user experience, functionality, and privacy protection as the version downloaded from Google Play, so you can use it with confidence.

If you have any questions or need further assistance, please feel free to contact us. Thank you for your understanding and support.

Just received my Neo and made room on my Xiaomi phone , told Google to allow me to download the app, downloaded the app but it won't install!
Do I need more memory or is the phone incompatible?

Jeremy Chadwick Posted at 12-22 09:04
Just received my Neo and made room on my Xiaomi phone , told Google to allow me to download the app, downloaded the app but it won't install!
Do I need more memory or is the phone incompatible?

Hi there,
thank you for reaching out.

Please ensure your DJI Fly app is downloaded from our official website: https://www.dji.com/downloads/djiapp/dji-fly. Please install the app and try again.

I just bough a Neo today and cannot successfully install the fly app.
I have
1// downloaded from  https://www.dji.com/downloads/djiapp/dji-fly using Chrome on my phone
2// but when I try to install the apk it says "Unknown App cannot be installed by this user"
3// On the phone settings: Apps -> Special App Access -> Install unknown apps I already allow Chrome to install unknown apps
4// My phone is using Android 15

This is so frustrating -- why don't you just work with Google to resolve the "compatibility strategy between the DJI App and Google Play Store" and allow your customers to download from a safe and easy source like Google Play Store!

sps123 Posted at 12-31 03:03
I just bough a Neo today and cannot successfully install the fly app.
I have
1// downloaded from  https://www.dji.com/downloads/djiapp/dji-fly using Chrome on my phone

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Could you please check if the 'Allow from this source' option of DJI Fly is enabled? Please find the setting of "Install unknown apps" in the phone system settings, turn on the switch of "Allow from this source" restart the phone and then go to the file manager to open this file again to see if it works. If there is Google Play installed on this phone, please disable "Google Play Protect".

Please keep us updated on the progress.