This is the second time this has happened. Mid flight the remote cannot connect to the drone and does not return to home. I am not far between take off and where I was flying and had battery. I get logged out of the app, remote is unable to pair and drone is gone. I know that this was out of my control and is a major problem with the mini 3 pro. Is this a problem that others have experienced? Could it be an issue with the controller? They didn't replace controller the last time. Has DJI been willing to rectify this for you? I have DJI care refresh, but its unnacceptable that after paying for the insurance there are fees on top of it. $299 for an error that is DJI not my flying. Has anyone not had to paid for replacement drone?

Hi there, we are sorry to hear about the accident. We recommend that you submit a flyaway case through the link below, if there is a doubt about the accident, data analysis can be applied as long as the drone is within the warranty period. http://www.dji.com/support

DJI Mindy Posted at 2-25 17:15
Hi there, we are sorry to hear about the accident. We recommend that you submit a flyaway case through the link below, if there is a doubt about the accident, data analysis can be applied as long as the drone is within the warranty period. http://www.dji.com/support

Where do I check warranty period?  What type of data analysis can be done? Thanks for the reply

fans2acb4f0b Posted at 2-25 17:17
Where do I check warranty period?  What type of data analysis can be done? Thanks for the reply

You can check the warranty information through this link. https://repair.dji.com/device/search?lang=en&re=us If your drone is still within the warranty period, you can apply for data analysis for this accident to locate the cause of it. If it's a manufacturing issue, we will provide warranty service accordingly.