Hello,
For the last 2-3 months, I have been experiencing disturbing flickering and image shifting during the shootings I have taken with DJI Pocket 2.

To fix this, I checked the software version of the device and reset the device to factory settings, but I could not fix the problem in any way.

If I shoot 10 videos, 6-7 of these videos have very disturbing image shifts and flickers and are not usable in any way, but 3-4 videos look good.

I am also sending an example video of this flickering and image shifting in the following YouTube link. How can I get service or support on this issue in Turkey?

Please urgent solution for this annoying situation.


Sapmle 1: https://youtu.be/K1wZ6yhZ2hE
Sample 2: https://youtu.be/1GirPD5k8BU

Hello there. I sincerely apologize for your unpleasant experience and inconvenience. I'd like to help you with this concern here, but in order to assist you further, could you please provide the video via a Google Drive link? Please kindly set the link to public so our team can also check freely. I regret to inform you that the YouTube links you provided cannot be opened on our end. I humbly ask to send it again.

You can also choose to contact our relevant team at https://www.dji.com/support for immediate assistance with this matter. Thank you for your understanding.

DJI Diana Posted at 2-27 14:39
Hello there. I sincerely apologize for your unpleasant experience and inconvenience. I'd like to help you with this concern here, but in order to assist you further, could you please provide the video via a Google Drive link? Please kindly set the link to public so our team can also check freely. I regret to inform you that the YouTube links you provided cannot be opened on our end. I humbly ask to send it again.

You can also choose to contact our relevant team at https://www.dji.com/support for immediate assistance with this matter. Thank you for your understanding.

Hello,

Yes, this is indeed an unpleasant situation. Just imagine, you are capturing memorable moments on your trip, and when you review the videos upon your return, you encounter strange and annoying vibrations along with unpleasant image shifts. It's truly an undesirable situation. I understand that you cannot access YouTube links, so I am sending you 3 sample videos as Google Drive links.

I hope you can assist me in resolving this issue.

Sample Video Link: https://drive.google.com/file/d/1JpM3S0PTsl7YkYIxQjeELpDSNGvsTzbD/view?usp=sharing

Sample Video Link: https://drive.google.com/file/d/1uGDoJYm_Zn2sYqUFDG8ISz8-_WkYvbJ6/view?usp=sharing

Sample Video Link: https://drive.google.com/file/d/16YQqtIqPbGLFIrk445HimrmiuoSNd8Jl/view?usp=sharing

Thank you very much for your attention and response. I wish you a productive and successful day.

AmonRA Posted at 2-27 22:37
Hello,

Yes, this is indeed an unpleasant situation. Just imagine, you are capturing memorable moments on your trip, and when you review the videos upon your return, you encounter strange and annoying vibrations along with unpleasant image shifts. It's truly an undesirable situation. I understand that you cannot access YouTube links, so I am sending you 3 sample videos as Google Drive links.

Thank you for your response, and I'm deeply sorry for the trouble you experienced. Please allow me to provide these troubleshooting solutions for this issue. 
1. Ensure the firmware of the device has been updated to the latest version.
2. Check whether there are any third-party accessories, such as protective films, installed on the gimbal. If so, please remove them and then recenter or auto-tune the gimbal to check whether it is restored to normal.
3. Ensure the gimbal is not in FPV mode. If the issue persists, please let me know, and I'll find further solutions to the problem.

DJI Diana Posted at 2-28 15:38
Thank you for your response, and I'm deeply sorry for the trouble you experienced. Please allow me to provide these troubleshooting solutions for this issue.
1. Ensure the firmware of the device has been updated to the latest version.
2. Check whether there are any third-party accessories, such as protective films, installed on the gimbal. If so, please remove them and then recenter or auto-tune the gimbal to check whether it is restored to normal.

Thank you very much for your interest and kindness. Regarding your troubleshooting suggestions, I would like to point out the following;

1- I had already checked the firmware version of the device before. I checked again now, version number: V01.03.00.10

2- There is no protective film on the gimbal, the only accessory I use with the Gimball is the original wide angle lens that comes with the Creator Combo package, the photos of which are in the Google Drive link below. I noticed that when I shook this lens it made a clicking sound as if something was moving inside it.

3- When I usually take my shots while walking on the street, I take them with Follow mode and a wide angle lens. However, today I will try FPV  off and let you know the result. However, since I have been using Follow Mode from the beginning and I did not see such a problem at first, I do not think that the problem is only related to this mode.

Lens Photo 1 https://drive.google.com/file/d/1X7yokQ0rGHbI02cFxVa2uNjsldPsXsEF/view?usp=sharing
Lens Photo 2 https://drive.google.com/file/d/1qb5GMw2jyIiXnYo_GzmUD2ndIZJ74WDz/view?usp=sharing
Lens Photo 3 https://drive.google.com/file/d/19VNzrb7XpKtGizu6iLAJ_WeqOHeYj2Eg/view?usp=sharing
Lens Photo 4 https://drive.google.com/file/d/1-g_nz0aPoanTAfaxvX7l1wp0_ZTQQAn5/view?usp=sharing

AmonRA Posted at 2-29 00:16
Thank you very much for your interest and kindness. Regarding your troubleshooting suggestions, I would like to point out the following;

1- I had already checked the firmware version of the device before. I checked again now, version number: V01.03.00.10

Thank you for responding and providing the necessary information. We will check this situation with our corresponding team for further recommendations.

DJI Diana Posted at 2-29 15:17
Thank you for responding and providing the necessary information. We will check this situation with our corresponding team for further recommendations.

I would like to thank you for your interest, concern and kindness. Today, I took some shots to try it, both in FPV mode and Follow mode, and I also tried it with a wide angle lens attached. But interestingly, there were no negative effects in the shots I took today. Maybe because I did not shoot for a long time, there were no negative effects. I wonder if this problem may be related to the device heating up while shooting for long periods of time. And frankly, having this problem is a really bad experience. It is a bad experience that when you want to transfer the video you shot to a computer in the evening or the next day and montage it, the footage is as you see in the examples. In order to shoot the same scenes again, sometimes you need to have the ability to turn back time, which unfortunately is not possible.

AmonRA Posted at 3-1 10:30
I would like to thank you for your interest, concern and kindness. Today, I took some shots to try it, both in FPV mode and Follow mode, and I also tried it with a wide angle lens attached. But interestingly, there were no negative effects in the shots I took today. Maybe because I did not shoot for a long time, there were no negative effects. I wonder if this problem may be related to the device heating up while shooting for long periods of time. And frankly, having this problem is a really bad experience. It is a bad experience that when you want to transfer the video you shot to a computer in the evening or the next day and montage it, the footage is as you see in the examples. In order to shoot the same scenes again, sometimes you need to have the ability to turn back time, which unfortunately is not possible.

Thank you for your update and additional information. Again, we're sorry for the inconvenience. We've checked this situation with our relevant team and we would like to know if the problem will persist without the Wide Angle Lens.

DJI Diana Posted at 3-1 16:02
Thank you for your update and additional information. Again, we're sorry for the inconvenience. We've checked this situation with our relevant team and we would like to know if the problem will persist without the Wide Angle Lens.

Hello, I tried a few shots, when the wide angle lens is attached, it often creates these shakes, but rarely it does not. I did not encounter this shake in my last experiments when the wide angle lens was not attached.

AmonRA Posted at 3-13 00:30
Hello, I tried a few shots, when the wide angle lens is attached, it often creates these shakes, but rarely it does not. I did not encounter this shake in my last experiments when the wide angle lens was not attached.

Hi. Thank you for the information. May I confirm if you have already performed the gimbal calibration? If yes, and the issue persists, please provide us a video with and without the Wide Angle lens attached so we can forward it to our relevant team for further checking. Please save it to the shareable link in Dropbox or Google Drive. Thank you for your cooperation.

DJI Diana Posted at 3-13 11:48
Hi. Thank you for the information. May I confirm if you have already performed the gimbal calibration? If yes, and the issue persists, please provide us a video with and without the Wide Angle lens attached so we can forward it to our relevant team for further checking. Please save it to the shareable link in Dropbox or Google Drive. Thank you for your cooperation.

Hello;

1- With Wide Angel Lens

➡️ https://drive.google.com/file/d/1pt6cG5v5a1v9SMLhk5o8zXOo-dUB3L0Q/view?usp=sharing

➡️ https://drive.google.com/file/d/15u4e7a_EUS9o2PPDFrNMrgyWI1JNbaNw/view?usp=sharing

➡️ https://drive.google.com/file/d/1H0TuIGY6lAre1wGBRHchCGiivS5svzFH/view?usp=sharing


2- Without Wide Angel Lens

➡️  https://drive.google.com/file/d/1oKBPLQScNx1B97SIZJpIYX-3n5d6wyQO/view?usp=sharing
➡️  https://drive.google.com/file/d/16hiBk7xBkX671NwrpfulGWaTuzwTkb7e/view?usp=sharing

AmonRA Posted at 3-15 13:50
Hello;

1- With Wide Angel Lens

Thanks for the information provided. I'll get back to you at the soonest time possible once information has been received from our team. Appreciate your patience.

AmonRA Posted at 3-15 13:50
Hello;

1- With Wide Angel Lens

Hi, thank you for patiently waiting. I've just received feedback from our relevant team. Please confirm if you're using our DJI official wide-angle lens accessory. Please let us know so we can assist you accordingly. Thank you for your cooperation.

DJI Diana Posted at 3-18 14:24
Hi, thank you for patiently waiting. I've just received feedback from our relevant team. Please confirm if you're using our DJI official wide-angle lens accessory. Please let us know so we can assist you accordingly. Thank you for your cooperation.

Hi, I have never used anything other than the accessories included in this package. And yes, this is the original lens that came in the package.

AmonRA Posted at 3-18 22:09
Hi, I have never used anything other than the accessories included in this package. And yes, this is the original lens that came in the package.

Thank you for confirming the information. I've already forwarded your response to the relevant team for further feedback and a solution. Please be assured that I'll get back to you as soon as I receive their response. Thank you for your utmost cooperation.

AmonRA Posted at 3-18 22:09
Hi, I have never used anything other than the accessories included in this package. And yes, this is the original lens that came in the package.

Hi there. Thank you for patiently waiting. As per the update, please know that our relevant team is actively reviewing your issue. In addition to this, may we kindly ask where you have purchased the DJI Pocket 2? Was it from the DJI online store or from an authorized dealer? Thank you for your cooperation.

DJI Diana Posted at 3-20 14:38
Hi there. Thank you for patiently waiting. As per the update, please know that our relevant team is actively reviewing your issue. In addition to this, may we kindly ask where you have purchased the DJI Pocket 2? Was it from the DJI online store or from an authorized dealer? Thank you for your cooperation.

Hello, I purchased the DJI Pocket 2 Creator Combo product from the Amazon Turkey online store on September 13, 2023. I also share the image of the order screen.

AmonRA Posted at 3-20 15:59
Hello, I purchased the DJI Pocket 2 Creator Combo product from the Amazon Turkey online store on September 13, 2023. I also share the image of the order screen.

Thank you for your kind response and for confirming the purchase channel. In regards to this, I've sent you a personal message about the feedback I received from our relevant team. Kindly check your inbox. Thank you for your cooperation.

DJI Diana Posted at 3-21 14:25
Thank you for your kind response and for confirming the purchase channel. In regards to this, I've sent you a personal message about the feedback I received from our relevant team. Kindly check your inbox. Thank you for your cooperation.

Thank you for taking care of my problem up to this stage. I hope it gets resolved soon.

AmonRA Posted at 3-21 14:43
Thank you for taking care of my problem up to this stage. I hope it gets resolved soon.

You are very welcome! It is my pleasure to assist.