DJI Tony
Administrator
Online
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Hi, rogelewi. Thank you for reaching out. Please try the procedures below:
①Ensure that the charging temperature range for the intelligent flight battery is within the required range (5° to 40°C (41° to 104°F).
② Try using another port of the charging hub for charging. If the battery can be charged normally, it indicates that the battery port of the charging hub is abnormal. If the charging still fails, change the charging method, use a charger, and ensure that the battery is not in hibernation mode:
* The batteries of some products will enter hibernation mode when shipped out from the factory for long-term storage. As suggested by Dirty Bird and Manitobahunter a battery in hibernation mode can be woken up with a charger, but not with a charging hub. If it fails to wake up, please re-connect the charger until the battery wakes up.
③ Please check the battery LED status, comparing to the battery LED status to confirm if the battery protection information is triggered by abnormal charging;
④ Try to use another battery (if possible) in the same charging port and observe whether the charging is abnormal. If it charges normally, it indicates that the first battery is abnormal. If the charging still fails, please use a charger for charging.
Please keep us posted. Have a nice day. |
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