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DJI server error
4040 3 2024-2-28
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djiuser_7SIsROGCzGSa
lvl.1
Flight distance : 25778 ft
Netherlands
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When trying to update the firmware on my Mavic 3 Classic I keep getting the 'server error' message with code Ox115000100001 with 'try again later'. At first I thought the DJI server was too busy but trying again a few days later I still keep getting the same result. My current firmware is 01.00.0500.
2024-2-28
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi. I'm sorry for the inconvenience that this has caused you. Please check if the RC system date and time zone are consistent with the local time; if not, set them to the same to retry. It is recommended to check the current network status, try using another network, and log in with your DJI account again. The details are: Log out of your DJI Account > Restart DJI RC > try connecting another network > Log in DJI account. Please try to use the DJI Assistant 2 to upgrade the firmware.
2024-2-28
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Joy Rumma
New
Italy
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Non mi fa attivare l account, dice errore server (-2)
1-9 13:11
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DJI Natalia
Administrator
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Joy Rumma Posted at 1-9 13:11
Non mi fa attivare l account, dice errore server (-2)

Hi there,

We apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case using the link here. DJI technicians will conduct a comprehensive assessment and promptly provide you with a suitable solution. If you have any questions, please do not hesitate to reach out to us.

Thank you for your understanding and cooperation!
1-9 13:25
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