I am having DJI OSMO 6 and S23 ultra, and finding an error on the DJI Mimo app as 'Motor Protected. Please resume'. In addition to the error also observed of 'Mode M' not working as the icons not displayed on status panel and 'Joy stick' is not responsive too.


I've gone through one of an ealier post https://forum.dji.com/thread-287778-1-1.html which been actioned as indicated and not got fixed.


Is there any way that i can recover the device?

Hi there, if all the troubleshooting steps below cannot help, we recommend you send it back for further assistance.
1. Place the mobile phone in the magnetic phone clamp and check whether the gimbal is basically balanced.
* Hold the tilt motor with your right hand (to prevent tilt axis rotation) and use your left hand to adjust the mobile phone to Horizontal mode. Check whether the gimbal is basically balanced. If the gimbal is seriously imbalanced, we recommend balancing the gimbal before powering on it for use.
2. Rotate the three axes of the gimbal (tilt, pan and roll axes) while it is powered off. Check whether the gimbal is obviously obstructed or cannot rotate smoothly (different from the other two axes, the roll axis shows relatively larger rotation damping in the process of manually rotating the motor). If so, please send it back for inspection.
3. Calibrate the gimbal. If the issue persists after calibration, please send it back for inspection.

Which is exactly my feeler was because all DIY been exhausted. I am from India, and from Authorized Service Center list i am not able to find one. To be precise my location is Chennai, South India. Can you help in this regards?

smartkrish Posted at 3-2 18:49
Which is exactly my feeler was because all DIY been exhausted. I am from India, and from Authorized Service Center list i am not able to find one. To be precise my location is Chennai, South India. Can you help in this regards?

In order to better help you check the dealer information, please offer the Serial Number.

As i've indicated in my previous response there are no authorized dealer for Sales or Service not found for the entire country. I assume the list has not been refreshed, hence asked if there were any offline version? For evidence sharing the images below





The serial number of my device is "5W3VM22916200AL5"

smartkrish Posted at 3-2 19:27
As i've indicated in my previous response there are no authorized dealer for Sales or Service not found for the entire country. I assume the list has not been refreshed, hence asked if there were any offline version? For evidence sharing the images below

[view_image]

Hi there, I sent you a PM regarding this issue, you can take a look.

Same issue for me. I got this from US and there are no authorised service centres in Bangalore. Have exhausted all suggested options. Auto calibration fails. Please suggest.

Rajath Raman Posted at 12-20 04:44
Same issue for me. I got this from US and there are no authorised service centres in Bangalore. Have exhausted all suggested options. Auto calibration fails. Please suggest.

Hi Rajath,

Thank you for reaching out. We understand how frustrating this situation can be. Could you please provide us with your device's serial number? This will help us assist you further in resolving the issue.

Thank you for your cooperation.

Rajath Raman Posted at 12-21 03:09

Hi Rajath,

Thank you for sharing the information. Checking the SN you provided, we suggest you contact Godawan Service for a charged repair.
Contact person: Prahlad Singh
Email: ps.vinayakinfotech@gmail.com

Sorry for the inconvenience caused and your understanding is highly appreciated.

This is the message I got while contacting support. Is it the same? Should I be shipping my unit to me timed address

.....
Dear Customer,
In case of warranty claim and non warranty paid service, please find the complete address on which the product is to be shipped for replacement.


Ageless Digital Technologies Private Limited
D88, Sector - 6, Noida Gautam Budh Nagar, Uttar Pradesh, 201301
Mail: support@agelessdigital.com
Phone Number: 0120-4456045, 0120-4770072, 0120-4852751
WhatsApp Number: 7042183941

W’e will take 5-7 working days to get the issue resolved once the product reaches us. Kindly write down your issues, address, phone number and email id at the back of the Purchase Invoice (photo copy ) and send it along the unit.

Rajath Raman Posted at 12-21 06:16
This is the message I got while contacting support. Is it the same? Should I be shipping my unit to me timed address

.....

Hi Rajath,

Thank you for your message. We recommend that you try contacting the following person for assistance:
Contact person: Prahlad Singh
Email: ps.vinayakinfotech@gmail.com

If the dealer is not available or unable to help, please provide us with feedback.

I sent an email, there's no response on this yet.

Rajath Raman Posted at 1-5 23:53
I sent an email, there's no response on this yet.

Hello Rajath,

Thank you for your feedback. We apologize for the delay in response. We will be in touch with you via personal message shortly to assist you further.

Thank you for your understanding and cooperation.