My Air 2S shut off and drop during flight. At that moment, it was hovering, there was no movement or joystick input. The battery was definitely over 50%. It was flying very close to me. Now gimbal is damaged; we haven't checked the rest yet...


Has anyone experienced similar issues? Do you know what could be the cause? Does it only happen on the Air 2S or on all DJI drones?


Thank you in advance.

Maybe post your log. http://phantomhelp.com/logviewer/

DAFlys Posted at 3-4 01:32
Maybe post your log. http://phantomhelp.com/logviewer/

https://www.phantomhelp.com/logviewer/39H79LD583Y98BXWT0MO  

Hi, V M. We're sorry for the unfortunate experience. Since the gimbal is damaged, we highly suggest sending the unit in for a proper diagnosis. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment. Your kind understanding is appreciated and thank you for your continued support.

Hi VM

Sorry for your loss. Had a look at your log. A battery communication error reported at 530.7 secs all downhill from there.
Follow Dji Gamora's advice.

Hi,

Had a look at your flight log too.

At 8m 23.4 s in flight a Battery Comms errror.
BUT your drone continues to fly in N mode and ActiveTrackBattery % in the log at a fixed value of 61% from here.

At 11m33.3 a disconnect Drone<>RC of 19.1 seconds, after reconnected again batt % shows now 46%
This is the last record, when drone has already fallen down.

Guess you did not screen record this flight ? There must have been a one or more warnings on the screen for this battery comms error. AND all batt warnings are serious ones.
You had more than 3 minutes to land your drone safely.
If no warnings on the screen than DJI should explain why not....


cheers
JJB

I have recorded the flight, there were no battery warnings or any other warnings.

djiuser_2RmuRI9SNV2G Posted at 3-4 10:09
I have recorded the flight, there were no battery warnings or any other warnings.

You are correct. A battery communication error does not show on screen.

Don't know why !!! but should be programmed to show.

If you watch your remaining battery time while flying and it suddenly shows 00.00 then land immediately.

djiuser_2RmuRI9SNV2G Posted at 3-4 10:09
I have recorded the flight, there were no battery warnings or any other warnings.

First file 503.6 secs


Second file 503.7 secs

djiuser_2RmuRI9SNV2G Posted at 3-4 10:09
I have recorded the flight, there were no battery warnings or any other warnings.

Hi,

Amazing mistake from DJI !   You should get a warning ofcourse with such a battery failure!
Hope that DJI helps you out, think they should do this for you and all the DJI remote pilots.

cheers
JJB

DJI Gamora Posted at 3-4 03:18
Hi, V M. We're sorry for the unfortunate experience. Since the gimbal is damaged, we highly suggest sending the unit in for a proper diagnosis. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment. Your kind understanding is appreciated and thank you for your continued support.

I know it would be best to send the drone to the DJI service, but unfortunately, in our situation, that's not possible. The drone was purchased by middle school students for the needs of the section's work, as an extracurricular school activity. Sending the drone to the DJI service would take too much time and money, which the students don't have - all the modest funds we have are spent on buying the DJI drone.

DJI Gamora Posted at 3-4 03:18
Hi, V M. We're sorry for the unfortunate experience. Since the gimbal is damaged, we highly suggest sending the unit in for a proper diagnosis. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). We understand that this is not the answer that you look forward to, but this would be the best thing to do in this situation. In addition, warranty service can be claimed depending on the result of the Damage Assessment. Your kind understanding is appreciated and thank you for your continued support.

We'll have to send the DJI drone to a local service and hope for the best.

The question of the drone's crash remains open... Now, the students are unsure during flights because they don't know if the crash will recur. When the students were fundraising and voting to purchase the DJI drone, one of the main reasons was the safety we hoped for by buying from a reputable manufacturer.  But now, I'm not sure if they made the right decision.

Greetings from the Middle School in Cajetina, Serbia.

www.utscajetina.edu.rs

V M Posted at 3-4 13:44
We'll have to send the DJI drone to a local service and hope for the best.

Thank you for the update, V M. Hopefully, the local service could fix the issue so that students can use the drone again for their extracurricular school activity.

V M Posted at 3-4 13:42
I know it would be best to send the drone to the DJI service, but unfortunately, in our situation, that's not possible. The drone was purchased by middle school students for the needs of the section's work, as an extracurricular school activity. Sending the drone to the DJI service would take too much time and money, which the students don't have - all the modest funds we have are spent on buying the DJI drone.

Hey, try to open a ticket at DJI, i had an issue with my DJI FPV, it crashed due do not responding any longer to controller and without having care refresh i opened a ticket, could send the old destroyed drone free of charge to DJI and they sent me a brand new one for free - without having care refresh. It took not longer than 2 weeks until i had the new drone. Give it a tryhttps://www.dji.com/en/support/repair

DosPalotes Posted at 3-31 21:37
Hey, try to open a ticket at DJI, i had an issue with my DJI FPV, it crashed due do not responding any longer to controller and without having care refresh i opened a ticket, could send the old destroyed drone free of charge to DJI and they sent me a brand new one for free - without having care refresh. It took not longer than 2 weeks until i had the new drone. Give it a tryhttps://www.dji.com/en/support/repair

Thank you for the advice!
Unfortunately, as an educational institution, we are not able to comply with that procedure.
The drone was bought second-hand with funds collected solely by the students, so we don't have a warranty. Plus, it's over 4 years old.
Thank you anyway

Pleomax Posted at 3-4 05:37
Hi VM

Sorry for your loss. Had a look at your log. A battery communication error reported at 530.7 secs all downhill from there.

A battery comms failure caused the aircraft to tipple? WOW that is some serious flaw, it shouldnt have shut itself entirely, and the fact  that people fly this drone over crowds with false cofidence OUCH, I guess DJI is good when looking at the big picture, but terrible at the details.

djiuser_2RmuRI9SNV2G Posted at 4-1 02:59
Thank you for the advice!
Unfortunately, as an educational institution, we are not able to comply with that procedure.
The drone was bought second-hand with funds collected solely by the students, so we don't have a warranty. Plus, it's over 4 years old.

Well, perhaps DJI could step in and replace your old drone with a new one for the school...

I'm sure that if you approach DJI with your credentials and explain the situation, a free replacement for your school would be a great opportunity for DJI to grab as a great advertisement and the chance to increase sales in your area...

It wouldn't be the first time that a multinational gives away stock in lieu of expensive advertisement...

Give it a go. You got nothing to lose...

eclipsek Posted at 4-1 15:21
A battery comms failure caused the aircraft to tipple? WOW that is some serious flaw, it shouldnt have shut itself entirely, and the fact  that people fly this drone over crowds with false cofidence OUCH, I guess DJI is good when looking at the big picture, but terrible at the details.

The battery connection was not correct, they told me at the service that this happens with aircraft several years old.  Unfortunately, due to the crash, the gimbal was damaged, and the local service  couldn't repair it.

Burt37 Posted at 4-1 15:51
Well, perhaps DJI could step in and replace your old drone with a new one for the school...

I'm sure that if you approach DJI with your credentials and explain the situation, a free replacement for your school would be a great opportunity for DJI to grab as a great advertisement and the chance to increase sales in your area...

Great idea!
I hope the employees at DJI are reading this.

Burt37 Posted at 4-1 15:51
Well, perhaps DJI could step in and replace your old drone with a new one for the school...

I'm sure that if you approach DJI with your credentials and explain the situation, a free replacement for your school would be a great opportunity for DJI to grab as a great advertisement and the chance to increase sales in your area...

Do you have an idea to which address I could address myself?  I presume I need the address for marketing or similar...

djiuser_2RmuRI9SNV2G Posted at 4-1 02:59
Thank you for the advice!
Unfortunately, as an educational institution, we are not able to comply with that procedure.
The drone was bought second-hand with funds collected solely by the students, so we don't have a warranty. Plus, it's over 4 years old.

Hello there. Sorry about what happened to the aircraft. You can still send the aircraft to DJI for further checking. You can submit a repair request here (https://www.dji.com/global/support). If you are interested in sponsorship we recommend that you contact marketing@dji.com for inquiries. Please keep us posted if you need assistance. Have a nice day.

djiuser_2RmuRI9SNV2G Posted at 4-2 01:31
Do you have an idea to which address I could address myself?  I presume I need the address for marketing or similar...

Tony just replied to you with the correct approach to follow...

You need to follow the sponsorship channel....

Hope everything goes well for your school...