On March 1, 2024 I entered forum points for conversion to DJI credit.  I see that the conversion failed.  I have enough points to cover the conversion.  Would you please look into this and let me know how the "fail" error can be corrected?  Thanks in advance.  

Hi there, we will confirm with the corresponding team and get back to you asap.

Hi DowntownRDB, could you please resubmit your redemption request? We will approve your request this time.

DJI Mindy Posted at 3-7 02:51
Hi there, we will confirm with the corresponding team and get back to you asap.

Thanks Mindy,  I appreciate the help.  

DJI Panda Posted at 3-7 03:15
Hi DowntownRDB, could you please resubmit your redemption request? We will approve your request this time.

Thanks Panda. I have resubmitted the redemption request.  

DowntownRDB Posted at 3-7 03:34
Thanks Mindy,  I appreciate the help.

You're welcome. Have a nice day.

DJI Mindy Posted at 3-8 00:39
You're welcome. Have a nice day.

Thanks again Mindy.    The points show as converted this morning.  

DowntownRDB Posted at 3-8 05:28
Thanks again Mindy.    The points show as converted this morning.

You are welcome. If you have any further questions or concerns, please do not hesitate to contact us.

DJI Susan Posted at 3-8 22:51
You are welcome. If you have any further questions or concerns, please do not hesitate to contact us.

I always appreciate the help I get from the members of the Admin and Mod team.  Hope you have a wonderful weekend.

DowntownRDB Posted at 3-9 06:42
I always appreciate the help I get from the members of the Admin and Mod team.  Hope you have a wonderful weekend.

Thanks for the feedback, DowntownRDB. Hope you have a great weekend too!