Required field (Time Range) is not available to fill in data. Trying to attach screen print (pdf format) to illustrate.

Online chat help is no help.

Sometimes it works, many times it doesn't.  What's the secret?

Hi there, we are sorry for any inconvenience. Could you please try to open it via a computer or another browser to see if it works? We also sent you a PM to check more details, please take a look.

DJI Mindy Posted at 3-6 18:15
Hi there, we are sorry for any inconvenience. Could you please try to open it via a computer or another browser to see if it works? We also sent you a PM to check more details, please take a look.

I don't use a smart-phone for access, so have to use my computer to get authorizations and unlocking before I leave home or get away from a WiFi connection.  I did connect from my desktop using Firefox on Windows 10.  The screen-print shows the problem of the time span fields not showing.

FirstMedic Posted at 3-7 08:38
I don't use a smart-phone for access, so have to use my computer to get authorizations and unlocking before I leave home or get away from a WiFi connection.  I did connect from my desktop using Firefox on Windows 10.  The screen-print shows the problem of the time span fields not showing.

Sorry that we are unable to reproduce this issue. Could you please test with another browser to see if it works? I also replied to your PM, you can take a look.