Receive a bad box drone
256 3 3-7 04:06
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AngelosFasois
lvl.1
Greece
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I just recieve my first DJI Mini 2 Se combo pack. From a greek Company called public with order number 2102766225. When I opened the external box I saw the drone's box in a very bad condition as you can see in the attached foto.... And there was things that missing like the USB power charger and the extra joysticks. I already contact with the company and waiting their answer.


But it's very bad advertisment for a very good brand.

Right now I cannot do my work because I cannot test the drone as I am afraid is second hand used and maybe faulty.



Bad Box

Bad Box
3-7 04:06
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi AngelosFasois, sorry to hear about the experience you came across. Would you please provide us the device serial number for checking? If you could also provide us the purchase receipt, that would be helpful for us to forward to the correponding team to further follow. Looking forward to your reply!

*If it is inconvenient to post here, you could send us by PM.
3-7 06:33
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Sean-bumble-bee
Core User of DJI
Flight distance : 15997 ft
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United Kingdom
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Have you checked the "what's in the box" webpage ?
That I see in the UK it makes no mention of a charger and/or spare joysticks.
That there may be no charger does not surprise me but the no joysticks is a bit "tight" ...... though I think I have read of it with other models too.
3-7 22:08
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Ryan Kudulis
New

United States
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There is no battery charger.
Also no extra joysticks just the ones stuck in bottom of remote
4-6 13:06
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