Timelapse videos are not playing on Samsung galaxy s23
226 11 3-8 00:38
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Fros2T
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After december update to app, timelapse videos are not playing, tried different resolution's, times and they just simply are stuck on 1 sec.
Videos doesn't play on phone nor pc and i can't even edit them.
3-8 00:38
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DJI Gamora
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Hi, Fros2T. Thank you for reaching out. Just to confirm, are these videos recorded using the DJI Mimo app?
3-8 01:03
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Fros2T
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DJI Gamora Posted at 3-8 01:03
Hi, Fros2T. Thank you for reaching out. Just to confirm, are these videos recorded using the DJI Mimo app?

Yup, lately i'm getting updates for dji mimo app through galaxy store, but still this issue hasn't been fixed.
3-8 02:46
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Fros2T
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DJI Gamora Posted at 3-8 01:03
Hi, Fros2T. Thank you for reaching out. Just to confirm, are these videos recorded using the DJI Mimo app?

So can i get a response?
3-10 01:54
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DJI Gamora
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Fros2T Posted at 3-8 02:46
Yup, lately i'm getting updates for dji mimo app through galaxy store, but still this issue hasn't been fixed.

Hi, Fros2T. Thank you for the reply. Please provide us with a sample video for further checking. DJI Mimo can't be updated via Playstore/Galaxy store. Please make sure you have the official and updated DJI Mimo (v1.11.8) by downloading it from this link.

3-13 05:22
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Fros2T
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A screenshot from galaxy store.
3-15 00:19
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Fros2T
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Two videos of timelapse one with two points and one with fixated point.
Moving from left to right doesn't play like it should.
3-15 00:25
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Fros2T
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DJI Gamora Posted at 3-13 05:22
Hi, Fros2T. Thank you for the reply. Please provide us with a sample video for further checking. DJI Mimo can't be updated via Playstore/Galaxy store. Please make sure you have the official and updated DJI Mimo (v1.11.8) by downloading it from this https://www.dji.com/ca/downloads/djiapp/dji-mimo]link[/url].
[view_image]

Can i get response from you?
3-20 00:29
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DJI Gamora
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Fros2T Posted at 3-20 00:29
Can i get response from you?

Thank you for the screenshot and videos, Fros2T. We will confirm this with our relevant team and will keep you posted.
3-21 21:45
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DJI Gamora
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Fros2T Posted at 3-20 00:29
Can i get response from you?

Hi, Fros2T. Thank you for patiently waiting. Our relevant team suggested to download the app from the website as the current version of the Mimo App is v1.12.0. Once downloaded, please try to record a timelapse video again.  Please keep us posted.
3-22 02:24
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Fros2T
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DJI Gamora Posted at 3-22 02:24
Hi, Fros2T. Thank you for patiently waiting. Our relevant team suggested to download the app from the website as the current version of the Mimo App is v1.12.0. Once downloaded, please try to record a timelapse video again.  Please keep us posted.

Tried and same is happening.
3-24 09:04
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DJI Gamora
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Fros2T Posted at 3-24 09:04
Tried and same is happening.

Thank you for the update, Fros2T. Please provide a new video showing the issue. Please upload the original video (screen recording is not allowed) to a shareable link like Google Drive or DropBox. Please include as well a screenshot of the mobile device system version and a screenshot of the Mimo app version.
3-25 03:05
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