DJI Tony
Administrator
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Thank you for the update. Please try the procedures below:
1. Make sure to download the correct DJI Assistant 2 software.
2. Make sure the connected device(remote controller or drone) is powered on.
3. Reinstall the DJI Assistant 2 software.
4. Turn off the Firewall. (This step is only for Win.)
5. Replace the USB cable connected to the unit and PC. (for those pc with C port only, please advise the customer to use type-C to type-C rather than OTG+type-C);
6. Install the driver manually, here are the steps: (This step is only for Win.)
① Unplug and plug in the USB cable or use another USB cable. --> In WIN7 or a later system, turn off the antivirus program on the computer. Reinstall DJI Assistant 2. --> Manually re-install the driver.
② Right-click “My Computer” --> “Administration” --> Select “Device Manager”, and check the drivers that should be installed in Windows (as shown in the figure).
7. Try using a different computer if possible.
I hope this helps. Please keep us posted. Have a nice day. |
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