DJI Natalia
Administrator
Offline
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Dear customer, thank you for choosing DJI products and services.
We understand that you have some concerns about the potential impact of upgrading your drone from C0 to C1 classification. After careful consideration, you have realized that this change may not be necessary for your primary flying needs in the UK. Additionally, you mentioned that you would like to know if it is possible to cancel the submitted classification upgrade application. Please rest assured that our customer service team is more than happy to assist you.
To process your request, we recommend following these steps:
1. Contact us promptly: Please reach out to us as soon as possible through our official customer service https://www.dji.com/uk/support?site=brandsite&from=nav, providing your application reference number and clearly stating your intention to cancel the application.
2. Application status inquiry: Our customer service team will check the status of your application to determine if it can still be canceled.
3. Application withdrawal process: If your application has not been processed or approved yet, we will assist you in withdrawing it. If the application has reached an irreversible stage, we will communicate with you and explore other possible solutions.
We understand your concerns and would like to remind you that even if your drone is upgraded to C1 classification, it usually does not impose any restrictions on your flying activities in the UK. The C1 classification provides more flexibility for drone flights, especially when adhering to European regulations. Please be assured that DJI always strives to provide users with a flight experience that complies with safety standards and ensures convenient and secure flying worldwide. If you have any questions or need further assistance, please feel free to contact us anytime.
Wishing you enjoyable flights! |
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