Hi Everyone. I have a macbook and generally transfer photos/videos by connecting my avata directly to the mac vis USBC. When I connect it, I go to Finder > Internal Storage > then view my files. But it won't let me drag these files to the trash and now my SD card is completely fully. How can I delete these files using Mac? Thanks

I have a mac and I don't use it for any microSD card functions except copy, move, paste, and delete.  As with any microSD card, the format function is generally used to clear everything off the card and basically start over.  However, I would never format a microSD card on my mac that I intend to use primarily in the drone.  Instead use, the format option in your drone and that will delete everything on your microSD card; do this after you have copied off and save everything you need because formatting or re-formatting is technically irreversible.

For the record, you will be able to delete the files off the Mac or the drone once you disconnect your drone from the mac computer.  My answer is based on the assumption that "Internal Storage" is actually the microSD card inserted in your Avata.

Hi there!
This issue may arise due to file permissions or other system-related factors. You can attempt the following troubleshooting steps:
1. Verify lock status: Ensure that the file is not locked by right-clicking on it, selecting 'Get Info,' and checking if the 'Locked' option is enabled.
2. Utilize Disk Utility: Launch the 'Disk Utility' application, choose your SD card, and click on the 'Unmount' button. Once unmounted, click on 'Mount' again and then try deleting the file.
3. Enter safe mode: Restart your Mac and enter safe mode (hold down the Shift key during startup), then attempt to delete the file.
If none of these solutions prove effective, we recommend backing up all crucial data and attempting to format the SD card after ensuring that all important files have been securely backed up to another storage device.
Thank you

if you want to delete the files use option + command + backspace otherwise empty your recycle bin to force the files to be deleted.

I think you mean the built in storage on the Avata. When you drag to trash, you need to empty trash before you disconnect it from the mac.

DJI Natalia Posted at 3-12 20:30
Hi there!
This issue may arise due to file permissions or other system-related factors. You can attempt the following troubleshooting steps:
1. Verify lock status: Ensure that the file is not locked by right-clicking on it, selecting 'Get Info,' and checking if the 'Locked' option is enabled.

The disk utility option worked! Although not the mount/unmount option but rather just clicking erase once I selected the drive. We're good to go...thanks!

amills1210 Posted at 3-13 06:34
The disk utility option worked! Although not the mount/unmount option but rather just clicking erase once I selected the drive. We're good to go...thanks!

No problem! It would be my honor to assist you。

You need to be very careful using SD Cards or any USB attached storage that will be later used in alternate devices to Apple devices on a MAC. Apple devices allow the recovery of deleted files on FAT file system It leaves them with an invisible file name starting  starting with an "~" This can be determined as a valid file on some non apple systems and can cause the corruption of the file system. The is an application for the Mac called "Eject for Windows" that will clean up the SDCard or USB drive from MAC unique data at the time it ejects.