Dji mni 3 pro Gimbal not responding after update
577 1 3-12 23:01
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Lars Wuestman
lvl.1
Austria
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Hello,

I sadly flew my Mini 3Pro in to a tree, it fell down a litle which made a little crack in one of the brackets holding the gimbal. It wasnt all the way trough, and was held by the counter part bracket, so all was still in place.

A friend of mine had a look to see if anything is damaged, but all seemed fine. did a calibration trough his computer and all was working fine.
He wanted to be helpfull and did a firmware update, but after that the gimbal is not responding anymore, and he cant do anything with the software anymore. The camera and sensors all work fine, and the drone has no problem flying.

The gimbal keeps dropping down towards the bottom. It looks like it would be because its just top heave, but if you hold the drone up side down, the gimbal still faces towards the botom of the drone. As if there is some sort of little spring or something holding it in that direction.

Does anybody hava an idea what could cause the problem or what I could try to do?

Thanks in advance !
3-12 23:01
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DJI Natalia
Administrator

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Sorry to hear about the incident. It is highly recommended to send it back for a comprehensive check to ensure long-term usage. You could register through the following link, https://repair.dji.com/, to create a case and send it back for further processing. If you need assistance while submitting, you could also contact our support service http://www.dji.com/support.
Thanks  you
3-13 01:09
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