Hi,

I'm on the way to proceed my class identification labelling, a C0 for my DJI mini 3. I have received the DJI Mini 3 CO Compliance authentification stickers and the instructions.

I've made exactly as they said, send the pictures of it, but it was rejected beacause it missed a third side stickers... Or as you can see on the instruction for a Dji Mini 3 there is only two !



This third side label are for example for the C1 class, here an example for a mavic 3:

https://www.helicomicro.com/2022/12/17/dji-reception-des-premieres-etiquettes-de-classe-c1-pour-mavic-3-et-mavic-3-cine/


I have the inpression that i'm stucked because some DJI members who managed to reviewed the compliance demand don't know there is different procedure
with different stickers for the different Cx Class...



what can i do more ?

thanks

Hi Kohlia, my sincere apologies for the inconvenience that this has caused you. May I ask if you have contacted our support via chat or email? If yes, would you mind sharing the ticket reference number as well as the serial number of your DJI Mini 3 for me to check? Thank you for your cooperation.

DJI Diana Posted at 3-19 14:17
Hi Kohlia, my sincere apologies for the inconvenience that this has caused you. May I ask if you have contacted our support via chat or email? If yes, would you mind sharing the ticket reference number as well as the serial number of your DJI Mini 3 for me to check? Thank you for your cooperation.

Hi, no problem, error happens.

I have contact them via the website repair.dji.com and in "my case" the "my class identification application" wich is stucked at the step 4 "to be reviewed"

i have this information, is that what you want ?

edit: send in MP



Thanks a lot for your help, i'm sure it's just a little problem in the process and hope it can be solved.

ps: sorry for my bad English

kohlia Posted at 3-19 14:53
Hi, no problem, error happens.

I have contact them via the website repair.dji.com and in "my case" the "my class identification application" wich is stucked at the step 4 "to be reviewed"

Hi Kohia, thank you for your reply. We have located your e-mail record and will further check with our relevant team first. Once we get a result, we will keep you update soon.

kohlia Posted at 3-19 14:53
Hi, no problem, error happens.

I have contact them via the website repair.dji.com and in "my case" the "my class identification application" wich is stucked at the step 4 "to be reviewed"

Hi kohlia, after checking, the request has been approved. Please kindly check, thanks.

Hi, it's good the CO certification is complete and i managed to download the declaration of conformity.

Case solved, thanks a lot for your help and your reactivity, i appreciate a lot.

Have a good day

kohlia Posted at 3-20 04:29
Hi, it's good the CO certification is complete and i managed to download the declaration of conformity.

Case solved, thanks a lot for your help and your reactivity, i appreciate a lot.

Thank you for your kind response and update. We are glad to hear that the certification has been successfully completed. If you have any more questions or need further assistance, feel free to ask. Have a nice day, too!