lemerovingian
lvl.2
Flight distance : 482575 ft
United Kingdom
Offline
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DJI Gamora Posted at 4-19 01:20
Hi, fans3dec3867. Thank you for reaching out. Please try to use another SD Card or the internal memory as storage. Also, use a USB-C to USB-C High-Speed Data Cable, and try again. If the issue persists, you may consider sending the unit in for a proper diagnosis. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}.
Hi Gamora,
Appreciate the reply so thank you. I have sent it back to DJI for 'repair' as the colour bars appear not just when recording but also transmitting from UAV to controller; therefore it appears on my controller screen and when I change controller to one that needs a mobile mhone it also appears on my mobile phone so I ruled out the SD card and transfer being an issue. I should have included that on my original posting. |
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