Bought the mic 2. worked for a week. Then in the middle of a job, the receive just stopped receiving. All it shows is a speaker icon with a line through it and now way to get it to work. Lost hours of crucial audio for the job. And tech support seems to be unable to accept email or live chat.

Any ideas how to get it working? If not, I am sednig back for a refund, buying an different system.

Hello, there. Sorry for the inconvenience that it may cause you. Please follow our recommendations below:

1. Put the transmitter and receiver into the charging case, close the case, and open it again. Then take out the transmitter and receiver to check whether the pairing is successful.

2. Tap “Link Device” on the touchscreen of the receiver, and press and hold the pairing button on the side of the transmitter. When the indicator on the transmitter is solid green, pairing is successful.

3. If the linking fails after the above steps have been tried, please put the firmware package into the receiver or transmitter that fails to be linked and then refresh the firmware. After the firmware has successfully refreshed, repeat the above operation.

* This operation is only to avoid impact from firmware version differences. If the firmware has already been updated to the latest version, any re-updating will only lead to the prompt “Update failed.”

4. Please verify whether the transmitter is in Bluetooth mode by checking if the system status indicator is solid blue. If the transmitter is in Bluetooth mode, you can press and hold the record button to make the transmitter exit Bluetooth mode. Then put the transmitter to the charging case or relink by tapping Link Device on the receiver.

* Note: When the noise reduction function is enabled, the indicator turns yellow, which may be misidentified as green. Ensure that the noise reduction function is disabled before checking whether the transmitter is in a non-Bluetooth mode based on the indicator.

I hope this information helps. Kindly feel free to let us know about the latest progress.

DJI Diana Posted at 4-15 16:53
Hello, there. Sorry for the inconvenience that it may cause you. Please follow our recommendations below:

1. Put the transmitter and receiver into the charging case, close the case, and open it again. Then take out the transmitter and receiver to check whether the pairing is successful.

None of that works

Here is another image - I think you sold me a broken device

djiuser_LmBBN3SStSzV Posted at 4-16 11:31
[view_image]

Hi there, we located the email you sent through your forum account and noticed that our team has replied to your email. Could you please try the troubleshooting suggestions in the email to see if it works?

DJI Mindy Posted at 4-16 23:16
Hi there, we located the email you sent through your forum account and noticed that our team has replied to your email. Could you please try the troubleshooting suggestions in the email to see if it works?

I did and it does not work

tried everything and no go

djiuser_LmBBN3SStSzV Posted at 4-17 08:12
tried everything and no go

As our email team suggested in the email, if the issue still exists after performing the troubleshooting in the email, please reply to the email and send a video showing how you link it with your receiver.

djiuser_LmBBN3SStSzV Posted at 4-16 11:16
[view_image]

Exactly the same with my MIC 2 that I have barely used.  What do I do?  Can I send this in?

DJI Mindy Posted at 4-18 00:48
As our email team suggested in the email, if the issue still exists after performing the troubleshooting in the email, please reply to the email and send a video showing how you link it with your receiver.

Can I get support on the same issue "All it shows is a speaker icon with a line through it and now way to get it to work. Do you have any ideas how to get it working?"  I have done the steps and still nothing for relinking and getting it to show both mics and to stop the line through the audio icon.  Help!  

GEMWEBB Posted at 5-22 12:34
Can I get support on the same issue "All it shows is a speaker icon with a line through it and now way to get it to work. Do you have any ideas how to get it working?"  I have done the steps and still nothing for relinking and getting it to show both mics and to stop the line through the audio icon.  Help!

Hi there, may I ask if you have done the troubleshooting steps on 2#? Could you please tell us whether the transmitter is in Bluetooth mode by checking if the system status indicator is solid blue?

Has the problem been fixed?
Unfortunately, it doesn't work for me.
It constantly flashes green or blue and does not establish a connection.

Maurus Posted at 8-14 11:32
Has the problem been fixed?
Unfortunately, it doesn't work for me.
It constantly flashes green or blue and does not establish a connection.

Hi there,
thank you for reaching out.

Could you please confirm whether you have attempted the troubleshooting steps mentioned in response #2? If the problem continues, please share a video showing the issue you're encountering.

Please keep us posted. Thank you.

Hi, Inbought DJI Mic 2 transmitter assuming that I can connect it with my car audio system via Bluetooth.

But my car is not recognising it, while searching for Bluetooth device, my car systems gives a message as 'no blue tooth devices found'.

Please note that I am able to connect the DJI MIC 2 with my phone.
Thanks

Hi, Im having exact same problem.
quote  "in the middle of a job, the receive just stopped receiving. All it shows is a speaker icon with a line through it and now way to get it to work"
I have tried all the steps explained but still doesnt work. Any answers for this?

My Receiver doesn't seem to have a signal on the "Out" output. I have adjusted levels on Transmitters and the Reciever and I have changed cables still no signal coming out. I need to feed a signal to my Nikon z 6 which I have set the Reciever profile for...still no joy. I do have audio coming out of the Headphone jack which I'm reluctant to use but I guess if I'm careful with my Nikon z 6 input I could use... still I would love to know if it's maybe a bad output orif I'm doing something wrong or something not setup up correctly. I have tried other camera's as well. Any help appreciated.

My Receiver doesn't seem to have a signal on the "Out" output. I have adjusted levels on Transmitters and the Reciever and I have changed cables still no signal coming out. I need to feed a signal to my Nikon z 6 which I have set the Reciever profile for...still no joy. I do have audio coming out of the Headphone jack which I'm reluctant to use but I guess if I'm careful with my Nikon z 6 input I could use... still I would love to know if it's maybe a bad output orif I'm doing something wrong or something not setup up correctly. I have tried other camera's as well. Any help appreciated.

djiuser_8XLmm2fgyZ4l Posted at 10-27 10:52
My Receiver doesn't seem to have a signal on the "Out" output. I have adjusted levels on Transmitters and the Reciever and I have changed cables still no signal coming out. I need to feed a signal to my Nikon z 6 which I have set the Reciever profile for...still no joy. I do have audio coming out of the Headphone jack which I'm reluctant to use but I guess if I'm careful with my Nikon z 6 input I could use... still I would love to know if it's maybe a bad output orif I'm doing something wrong or something not setup up correctly. I have tried other camera's as well. Any help appreciated.

My Receiver doesn't seem to have a signal on the "Out" output. I have adjusted levels on Transmitters and the Reciever and I have changed cables still no signal coming out. I need to feed a signal to my Nikon z 6 which I have set the Reciever profile for...still no joy. I do have audio coming out of the Headphone jack which I'm reluctant to use but I guess if I'm careful with my Nikon z 6 input I could use... still I would love to know if it's maybe a bad output orif I'm doing something wrong or something not setup up correctly. I have tried other camera's as well. Any help appreciated.

My Receiver doesn't seem to have a signal on the "Out" output. I have adjusted levels on Transmitters and the Reciever and I have changed cables still no signal coming out. I need to feed a signal to my Nikon z 6 which I have set the Reciever profile for...still no joy. I do have audio coming out of the Headphone jack which I'm reluctant to use but I guess if I'm careful with my Nikon z 6 input I could use... still I would love to know if it's maybe a bad output orif I'm doing something wrong or something not setup up correctly. I have tried other camera's as well. Any help appreciated.

Same problem her. One mic is not connecting.

DJI Diana Posted at 4-15 16:53
Hello, there. Sorry for the inconvenience that it may cause you. Please follow our recommendations below:

1. Put the transmitter and receiver into the charging case, close the case, and open it again. Then take out the transmitter and receiver to check whether the pairing is successful.

I updated firm on both receiver and transmitters.
Still only one of my mics are working.
I have tried turning on/off and linking again with no luck.

The not connecting mic is able to record locally but no connections is possible for me

Svende Posted at 11-28 05:08
I updated firm on both receiver and transmitters.
Still only one of my mics are working.
I have tried turning on/off and linking again with no luck.

Hi there,
thank you for reaching out.

If the issue persists after the above methods have been tried, we recommend you send the complete set back to DJI for further inspection.

Feel free to contact us if you have any other questions.