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DJI mic 2 won't connect
5790 20 4-15 12:44
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djiuser_LmBBN3SStSzV
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United States
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Bought the mic 2. worked for a week. Then in the middle of a job, the receive just stopped receiving. All it shows is a speaker icon with a line through it and now way to get it to work. Lost hours of crucial audio for the job. And tech support seems to be unable to accept email or live chat.

Any ideas how to get it working? If not, I am sednig back for a refund, buying an different system.
4-15 12:44
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DJI Diana
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Flight distance : 2408 ft

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Hello, there. Sorry for the inconvenience that it may cause you. Please follow our recommendations below:

1. Put the transmitter and receiver into the charging case, close the case, and open it again. Then take out the transmitter and receiver to check whether the pairing is successful.

2. Tap “Link Device” on the touchscreen of the receiver, and press and hold the pairing button on the side of the transmitter. When the indicator on the transmitter is solid green, pairing is successful.

3. If the linking fails after the above steps have been tried, please put the firmware package into the receiver or transmitter that fails to be linked and then refresh the firmware. After the firmware has successfully refreshed, repeat the above operation.

* This operation is only to avoid impact from firmware version differences. If the firmware has already been updated to the latest version, any re-updating will only lead to the prompt “Update failed.”

4. Please verify whether the transmitter is in Bluetooth mode by checking if the system status indicator is solid blue. If the transmitter is in Bluetooth mode, you can press and hold the record button to make the transmitter exit Bluetooth mode. Then put the transmitter to the charging case or relink by tapping Link Device on the receiver.

* Note: When the noise reduction function is enabled, the indicator turns yellow, which may be misidentified as green. Ensure that the noise reduction function is disabled before checking whether the transmitter is in a non-Bluetooth mode based on the indicator.

I hope this information helps. Kindly feel free to let us know about the latest progress.
4-15 16:53
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djiuser_LmBBN3SStSzV
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United States
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DJI Diana Posted at 4-15 16:53
Hello, there. Sorry for the inconvenience that it may cause you. Please follow our recommendations below:

1. Put the transmitter and receiver into the charging case, close the case, and open it again. Then take out the transmitter and receiver to check whether the pairing is successful.

None of that works
4-16 11:16
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djiuser_LmBBN3SStSzV
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United States
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4-16 11:16
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djiuser_LmBBN3SStSzV
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United States
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Here is another image - I think you sold me a broken device
4-16 11:18
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djiuser_LmBBN3SStSzV
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United States
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4-16 11:31
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DJI Mindy
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Hi there, we located the email you sent through your forum account and noticed that our team has replied to your email. Could you please try the troubleshooting suggestions in the email to see if it works?
4-16 23:16
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djiuser_LmBBN3SStSzV
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United States
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DJI Mindy Posted at 4-16 23:16
Hi there, we located the email you sent through your forum account and noticed that our team has replied to your email. Could you please try the troubleshooting suggestions in the email to see if it works?

I did and it does not work
4-17 08:12
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djiuser_LmBBN3SStSzV
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tried everything and no go
4-17 08:12
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DJI Mindy
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As our email team suggested in the email, if the issue still exists after performing the troubleshooting in the email, please reply to the email and send a video showing how you link it with your receiver.
4-18 00:48
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GEMWEBB
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Canada
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Exactly the same with my MIC 2 that I have barely used.  What do I do?  Can I send this in?
5-22 12:33
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GEMWEBB
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Canada
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DJI Mindy Posted at 4-18 00:48
As our email team suggested in the email, if the issue still exists after performing the troubleshooting in the email, please reply to the email and send a video showing how you link it with your receiver.

Can I get support on the same issue "All it shows is a speaker icon with a line through it and now way to get it to work. Do you have any ideas how to get it working?"  I have done the steps and still nothing for relinking and getting it to show both mics and to stop the line through the audio icon.  Help!  
5-22 12:34
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DJI Mindy
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GEMWEBB Posted at 5-22 12:34
Can I get support on the same issue "All it shows is a speaker icon with a line through it and now way to get it to work. Do you have any ideas how to get it working?"  I have done the steps and still nothing for relinking and getting it to show both mics and to stop the line through the audio icon.  Help!

Hi there, may I ask if you have done the troubleshooting steps on 2#? Could you please tell us whether the transmitter is in Bluetooth mode by checking if the system status indicator is solid blue?
5-25 00:10
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Maurus
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Switzerland
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Has the problem been fixed?
Unfortunately, it doesn't work for me.
It constantly flashes green or blue and does not establish a connection.
8-14 11:32
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DJI Diana
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Flight distance : 2408 ft

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Maurus Posted at 8-14 11:32
Has the problem been fixed?
Unfortunately, it doesn't work for me.
It constantly flashes green or blue and does not establish a connection.

Hi there,
thank you for reaching out.

Could you please confirm whether you have attempted the troubleshooting steps mentioned in response #2? If the problem continues, please share a video showing the issue you're encountering.

Please keep us posted. Thank you.
8-15 19:37
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madhu.shanmughangmail.com
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United Kingdom
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Hi, Inbought DJI Mic 2 transmitter assuming that I can connect it with my car audio system via Bluetooth.

But my car is not recognising it, while searching for Bluetooth device, my car systems gives a message as 'no blue tooth devices found'.

Please note that I am able to connect the DJI MIC 2 with my phone.
Thanks
10-9 06:14
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anaguzik
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Argentina
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Hi, Im having exact same problem.
quote  "in the middle of a job, the receive just stopped receiving. All it shows is a speaker icon with a line through it and now way to get it to work"
I have tried all the steps explained but still doesnt work. Any answers for this?
10-25 07:32
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djiuser_8XLmm2fgyZ4l
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India
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My Receiver doesn't seem to have a signal on the "Out" output. I have adjusted levels on Transmitters and the Reciever and I have changed cables still no signal coming out. I need to feed a signal to my Nikon z 6 which I have set the Reciever profile for...still no joy. I do have audio coming out of the Headphone jack which I'm reluctant to use but I guess if I'm careful with my Nikon z 6 input I could use... still I would love to know if it's maybe a bad output orif I'm doing something wrong or something not setup up correctly. I have tried other camera's as well. Any help appreciated.
10-27 10:52
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djiuser_8XLmm2fgyZ4l
lvl.1
India
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My Receiver doesn't seem to have a signal on the "Out" output. I have adjusted levels on Transmitters and the Reciever and I have changed cables still no signal coming out. I need to feed a signal to my Nikon z 6 which I have set the Reciever profile for...still no joy. I do have audio coming out of the Headphone jack which I'm reluctant to use but I guess if I'm careful with my Nikon z 6 input I could use... still I would love to know if it's maybe a bad output orif I'm doing something wrong or something not setup up correctly. I have tried other camera's as well. Any help appreciated.
10-27 10:53
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djiuser_8XLmm2fgyZ4l
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India
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djiuser_8XLmm2fgyZ4l Posted at 10-27 10:52
My Receiver doesn't seem to have a signal on the "Out" output. I have adjusted levels on Transmitters and the Reciever and I have changed cables still no signal coming out. I need to feed a signal to my Nikon z 6 which I have set the Reciever profile for...still no joy. I do have audio coming out of the Headphone jack which I'm reluctant to use but I guess if I'm careful with my Nikon z 6 input I could use... still I would love to know if it's maybe a bad output orif I'm doing something wrong or something not setup up correctly. I have tried other camera's as well. Any help appreciated.

My Receiver doesn't seem to have a signal on the "Out" output. I have adjusted levels on Transmitters and the Reciever and I have changed cables still no signal coming out. I need to feed a signal to my Nikon z 6 which I have set the Reciever profile for...still no joy. I do have audio coming out of the Headphone jack which I'm reluctant to use but I guess if I'm careful with my Nikon z 6 input I could use... still I would love to know if it's maybe a bad output orif I'm doing something wrong or something not setup up correctly. I have tried other camera's as well. Any help appreciated.
10-27 10:53
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djiuser_8XLmm2fgyZ4l
lvl.1
India
Offline

My Receiver doesn't seem to have a signal on the "Out" output. I have adjusted levels on Transmitters and the Reciever and I have changed cables still no signal coming out. I need to feed a signal to my Nikon z 6 which I have set the Reciever profile for...still no joy. I do have audio coming out of the Headphone jack which I'm reluctant to use but I guess if I'm careful with my Nikon z 6 input I could use... still I would love to know if it's maybe a bad output orif I'm doing something wrong or something not setup up correctly. I have tried other camera's as well. Any help appreciated.
10-27 10:54
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