Because of high prices for DJI spare batteries I bought a 3,850 mAh battery from AliExpress, which has worked absolutely fine up until today giving me long duration flights, but since I made the Firmware update today it won't even allow me to take-off as the Contoller recognises it as a non-DJI battery.
I believe this is very heavy-handed of DJI in preventing non-DJI batteries being used, and smacks somewhat of "Restricted Practice".
What other manufacturer prevents batteries other than their own being used in products? Your Car? Your phone? Your eBike? other household electric products?
No . . you can use any Manufacturers compatible replacement.
This battery has become worthless now, unless it will still work in a DJI Mini 3 Pro, which maybe doesn't have the same sophistication.
I hope "someone" from DJI gives a very good reason for doing this, and compensates me for my loss, as the battery has been perfect up until today, when being flown in the over 250 gram category with my relevant A2-CofC drone quaifications.
I wonder what DJI will think of next?
Maybe in future DJI programmers will find a way of recognising that Master Airscrew propellors are fitted, or non-DJI filters on the camera, or any other non-DJI add-ons.
Who knows?

"What other manufacturer prevents batteries other than their own being used in products? Your Car? Your phone? Your eBike? other household electric products?"

Perhaps you should be comparing other aircraft & their parts that can fall out of the sky rather than benign houses hold electrical goods.   

[ Last edited by Belio In 2024-7-28 10:09 Editor ]\n\n[ Last edited by Belio In 2024-7-28 10:08 Editor ]\n\nТъй като dji не ми осигуряват C0 или C1 етикет а и не ми осигуряват оригинални батерии 3800 ma/h, искрено вярвам че dji ми гарантират че дрона ми няма да падне по време на полет докато седи без батерия в къщи.

Belio Posted at 7-28 09:18
[ Last edited by Belio In 2024-7-28 10:09 Editor ]\n\n[ Last edited by Belio In 2024-7-28 10:08 Editor ]\n\nТъй като dji не ми осигуряват C0 или C1 етикет а и не ми осигуряват оригинални батерии 3800 ma/h, искрено вярвам че dji ми гарантират че дрона ми няма да падне по време на полет докато седи без батерия в къщи.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Could you please confirm the model of the drone you are using? Additionally, have you applied for the C1 label? We kindly request that you provide us with the complete details of the problem you encountered with your DJI product. We will provide you with an accurate resolution once we have reviewed the information.

Looking forward to your response. Thank you.

DJI Diana Posted at 7-28 21:15
Hi there,
thank you for reaching out.

I own a dji mini 3 pro. I tried several times to get a label through the application from the menu service / Cx label Request, but I get a message that a Cx label is not required for my drone.

Belio Posted at 7-29 07:28
I own a dji mini 3 pro. I tried several times to get a label through the application from the menu service / Cx label Request, but I get a message that a Cx label is not required for my drone.

Hi there,
thank you for reaching out.

Dear customer, please rest assured that your drone can fly compliantly in A1 and A3 environments and does not need to apply for Cx label.

We appreciate your kind understanding. Thank you.

DJI Diana Posted at 7-31 20:45
Hi there,
thank you for reaching out.

I understood that, but everyone on the forum claims that because of the laws in Europe, you took the measures for the heavier batteries. if the label is not the problem, then fix my batteries!

Belio Posted at 8-1 05:01
I understood that, but everyone on the forum claims that because of the laws in Europe, you took the measures for the heavier batteries. if the label is not the problem, then fix my batteries!

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Can you please confirm if you have tried using a different battery? Additionally, you may download the DJI Assistant 2 software on your computer, insert the battery into the aircraft body, connect it to the computer, and refresh the firmware to check.

Please keep us posted. Thank you.

I have the same problem with a non-DJI battery that has worked fine, but is now being rejected by the latest software that is preventing me from taking off with this battery. I have just come off a DJI support chat with someone called Jack. Here is an excerpt from the chat: Me: “ so you are essentially telling me that my battery can no longer be used and is now worthless? Jack’s answer: “ Yes, do not use non-DJI battery to avoid any technical trouble”

DJI Diana Posted at 8-1 19:53
Hi there,
thank you for reaching out.

I have already gone through all possible steps described in all possible threads. I have a proposal for the DJI company: Tell yourself the truth that you generate financial losses from drone users using third-party batteries, in exchange for that I will stop complaining on the forum. And don't push the version that you care about the strength of my drone, since it is clear from the attached links that I cannot buy an original battery. Four months ago, I was looking for original batteries for almost a month and even yesterday I asked in the licensed store, but there are no batteries.



https://store.dji.com/bg/product ... flight-battery-plus

https://store.dji.bg/en/dji-mini ... flight-battery.html

Толкова много се изписа за обикновените батерии и никой от екипа на dji не можа да ми каже как да си оправя батериите, нито от къде в България да си купя оригинални батерии. Много тъжно, в два раздела на форума писах, че търся да купя батерии от dji, а те напълно мълчаха. Мълчанието е вече седмица и дори не си правят труда да ми отговорят. И не само, когато разберат, че съм използвал батерии на трети страни, спират разговора и започват да ме игнорират.

Hello, is there a way to get around this problem?