i purchased  sandisk ultra micro sdxc no thye package it stats 140 mbs but there is a worning on the goggles of slow sd card  what should i use

It's been a rare problem since the first DJI FPV System that sometimes randomly happens. I use those same cards (it's even in DJI's list of recommended cards) as well as other SanDisk models, and never had issues except with one original FPV Air Unit. Sometimes it goes away when you format the card inside the device itself, so try that first. Good luck.

Hi, fansbccecf3f. Thank you for reaching out. Here's the list of the Recommended microSD Cards for Avata 2:

Hope this helps.

fichek Posted at 4-24 11:28
It's been a rare problem since the first DJI FPV System that sometimes randomly happens. I use those same cards (it's even in DJI's list of recommended cards) as well as other SanDisk models, and never had issues except with one original FPV Air Unit. Sometimes it goes away when you format the card inside the device itself, so try that first. Good luck.

How do you format the SD card in the Avata 2 drone.

I've been using SanDisk Extreme cards on my Avata 2 and Goggles 3 and haven't had any problems yet.  I've had slow SD card warnings with Sandisk Ultra cards even on my old V2 Goggles.

djiuser_VYsIL9KYpRzx Posted at 4-25 08:06
How do you format the SD card in the Avata 2 drone.

Settings - Camera - Format - select the aircraft SD and confirm.

djiuser_VYsIL9KYpRzx Posted at 4-25 08:06
How do you format the SD card in the Avata 2 drone.

Hi there. Thank you for reaching out. We recommend backing up all the necessary files on your SD card before reformatting. You can reformat your SD card using your computer or format it directly on the Goggles, when DJI Avata 2 and DJI Goggles 3 are powered on and linked, access the goggles menu and navigate to Settings > Camera > Format to initiate the formatting of either the microSD card or internal storage. Please remember that before proceeding with the formatting, it is crucial to store and create backups of your data to prevent any potential loss of data. Hope this helps.

djiuser_VYsIL9KYpRzx Posted at 4-25 08:06
How do you format the SD card in the Avata 2 drone.

You can format the SD card by going through the setting the the goggles 3 i cant remember where but i remember scrolling down

I always use sandisk extreme pro U3, A2, V30 and never have any problems.

A J Posted at 4-29 04:43
I always use sandisk extreme pro U3, A2, V30 and never have any problems.

Hi so I'm having this SD card slow message on my Avata 2 I have tried formatting in the goggles and laptop but still happens I have purchased the SanDisk extreme u3 v30 card from SanDisk directly on Amazon.. I have even ran speed tests on the SD card on my laptop to check the read / write speeds and it's 100% genuine so clearly the issue is with the Avata 2 so what do I do next as I can't record a single video as I get the error every time after 10 seconds into the flight and video stops recording.... Very disappointed I've only flown 4 packs and the error is always there...

djiuser_lJov3WRtQyHM Posted at 6-22 08:05
Hi so I'm having this SD card slow message on my Avata 2 I have tried formatting in the goggles and laptop but still happens I have purchased the SanDisk extreme u3 v30 card from SanDisk directly on Amazon.. I have even ran speed tests on the SD card on my laptop to check the read / write speeds and it's 100% genuine so clearly the issue is with the Avata 2 so what do I do next as I can't record a single video as I get the error every time after 10 seconds into the flight and video stops recording.... Very disappointed I've only flown 4 packs and the error is always there...

Send it back may be or upgrade to the pro model perhaps.

Dear Sirs. I have the same reading issues with internal memory and SD cards in both Avata 2 and Googles 3. I am able to format both but when powering off and on again, it is impossible to recognize any of the memories and download files. I am using you latest software installed with assistant 2. Please advise me for fixing this annoying  issue

djiuser_9rhtYdM52A6G Posted at 6-23 12:11
Dear Sirs. I have the same reading issues with internal memory and SD cards in both Avata 2 and Googles 3. I am able to format both but when powering off and on again, it is impossible to recognize any of the memories and download files. I am using you latest software installed with assistant 2. Please advise me for fixing this annoying  issue

Hi there,
thank you for reaching out.

May we confirm if you're able to back up everything before formatting it? It is important to store and create backups of your data to prevent any potential loss of data.

Please keep us posted. Thank you.

DJI Natalia Posted at 6-24 00:38
Hi there,
thank you for reaching out.

Good morning. After formatting and flying I am able to retrieve data only as long as I don't power off drone or googles. This issue occurs with both of my drones: Avata and Avata 2 using different computers running win10 and win11 and with latest firmware loaded through Assistant 2.

A J Posted at 6-22 09:17
Send it back may be or upgrade to the pro model perhaps.

Hi yeah it is the SanDisk extreme pro... I just bought another SD card same model but from a different seller on Amazon checked the feedback and people happy with the card but same issue on my Avata SD card slow warning.. I'll need to contact support this isn't good enough for a brand new drone going on holiday soon also..

That does sound like the issue is with the drone - get it shipped back today

djiuser_lJov3WRtQyHM Posted at 6-27 01:49
Hi yeah it is the SanDisk extreme pro... I just bought another SD card same model but from a different seller on Amazon checked the feedback and people happy with the card but same issue on my Avata SD card slow warning.. I'll need to contact support this isn't good enough for a brand new drone going on holiday soon also..

Update... So I emailed DJI support and got a quick response ..

" However, upon review, we would like to inform you that the SD card you are using is not compatible with our DJI Goggles 3. "

So they're basically saying the SanDisk Extreme pro U3 A2 V30 SD card is not supported...even though many many people use it with no issues so I guess I'll need to buy 1 of they're recommended cards to see if that makes any difference....

djiuser_lJov3WRtQyHM Posted at 6-27 06:45
Update... So I emailed DJI support and got a quick response ..

" However, upon review, we would like to inform you that the SD card you are using is not compatible with our DJI Goggles 3. "

Hi there,
thank you for reaching out.

We recommend using an SD card that is listed on our website to avoid any issues, as we have already tested these cards with the DJI Avata 2 & Goggles 3.

Please refer to the following links:

https://www.dji.com/uk/goggles-3/specs
https://www.dji.com/uk/avata-2/specs

If you have any other questions, please feel free to contact us. Thank you.

DJI Natalia Posted at 6-27 20:37
Hi there,
thank you for reaching out.

Hi so new update I've now purchased

Kingston Canvas Go! Plus microSD memory card Class 10, UHS-I 256GB microSDXC 170R A2 U3 V30 Card + ADP

And formatted SD card in Avata 2 still get SD SLOW warning message so I then formatted in my laptop but exact same issue SD SLOW warning message in my goggles so that's 3 different SD cards all doing the same thing so should I just work my way down the list of supported cars until I find 1 that works or will DJI accept there's an issue with the drone ?? I have run speed tests on the cards on my laptop and can confirm the SD cards are genuine...

So faulty Avata ?

djiuser_lJov3WRtQyHM Posted at 6-28 02:14
Hi so new update I've now purchased

Kingston Canvas Go! Plus microSD memory card Class 10, UHS-I 256GB microSDXC 170R A2 U3 V30 Card + ADP

Hi there,

We truly understand your inconvenience on this matter.

Kindly test the write speed of the SD card on a computer. Do revert back to us If the speed can reach more than 20MB/S.

Thank you.

DJI Natalia Posted at 6-28 11:30
Hi there,

We truly understand your inconvenience on this matter.

I did mention above in my last post that I have run speed tests on my laptop...

djiuser_lJov3WRtQyHM Posted at 6-29 00:17
I did mention above in my last post that I have run speed tests on my laptop...

Hi there,

We do apologize for the trouble that this has caused. However before run a further diagnosis on your DJI product we highly suggest you try this 3 steps first. Since this common error appear generally due to SD cards.

1) Format the SD card and try again.
2) Try new SD card from the compatible list and try again
3) Make sure you are on the latest firmware version

If the issue persists upon the above troubleshooting steps, please let us know to assist further on this issue.

DJI Natalia Posted at 6-29 02:01
Hi there,

We do apologize for the trouble that this has caused. However before run a further diagnosis on your DJI product we highly suggest you try this 3 steps first. Since this common error appear generally due to SD cards.

Hi not sure if you are a bot or real DJI representative but IF you read my post properly I have mentioned...

1 I have formatted SD card inside Avata 2 and in Windows on my laptop..

2 I have tried a recommended card in the specs list ( recommended SD card for Avata 2 ) I still have the SD CARD SLOW warning...

3 I am on the latest firmware as I only bought the Avata 2 roughly 2 weeks ago and installed new firmware when I 1st set it all up ..

djiuser_lJov3WRtQyHM Posted at 6-29 23:48
Hi not sure if you are a bot or real DJI representative but IF you read my post properly I have mentioned...

1 I have formatted SD card inside Avata 2 and in Windows on my laptop..

Hi there,
thank you for reaching out.

We apologize for the inconvenience. If the issue persists after you've tried the troubleshooting steps provided, please send it back to us for further inspection. You can contact our support team to start up a ticket here: (https://www.dji.com/uk/support?site=brandsite&from=nav).

Should you have any other questions, feel free to contact us for assistance. Thank you.

Deat Sirs. There are many Avata 2 userS having the same problem as I do with slow speed messages and YOU STILL suggest us to format in drone, format in PC.... always the same answer. As I am completely sure you are WELL AWARE of this issue, tell us the truth: ARE YOU GOING TO FIX IT??.  Please stop ignoring the problem and bring us a REAL solution ASAP!!

Something doesn't sounds right, Sandisk extreme write at 90MB/s while 4k should be about 30MB/s
Edit: Extreme cards works fine, Just that I had one with lots of usage going at 10mb vs 90mb

Use Sandisk extreme pro any configuration of data. I prefer 1tb since they last so long.

fichek Posted at 2024-4-25 11:33
Settings - Camera - Format - select the aircraft SD and confirm.

Does not worked for me, i formated it on PC to NTFS file format.