Dear user,

In order to provide better and more stable app services and continually enhance your product experience, the DJI Fly app will no longer support iOS 12 and earlier operating systems from v1.13.4 onward. Here's how this change may impact you:

- We will no longer release app updates or fixes for the DJI Fly app on iOS 12 and earlier operating systems.
- DJI Fly v1.13.4 and future versions will not be compatible with iOS 12 and earlier operating systems.

If you're using the DJI Fly app on an iOS device, we recommend upgrading your operating system to iOS 13 or later for optimal compatibility with upcoming app updates. For users still on iOS 12, you are welcome to download and use DJI Fly v1.13.0 from the official DJI website. Please note that further updates will not be available for iOS 12.

We value your continuous support for DJI. If you encounter any difficulties while using our products, please feel free to contact our technical support team for assistance through our official website at https://support-chat.dji.com/?ch ... p;from=supportpage. Thank you for your understanding and support.

DJI Product Application Technical Support Center
April 22, 2024

So if I am using a iPhone with an old version of the app does this mean that I will no longer be prompted to update that old app ?

Sean-bumble-bee Posted at 5-26 11:24
So if I am using a iPhone with an old version of the app does this mean that I will no longer be prompted to update that old app ?

Hi, Sean-bumble-bee. Yes, there will be no prompt to update the app anymore with iOS 12 and earlier operating systems from v1.13.4 onward.

I'm glad I found this.  I'll have to say goodbye to my iPhone 6.  I was using it for my DJI drones.  And even though it is ten years old, it still works perfectly.

Which Ipad suitable for DJI FPV Goggles V2.

Nutnishiyamalab Posted at 6-9 21:22
Which Ipad suitable for DJI FPV Goggles V2.

Hello. DJI FPV Goggles V2 can be connected to a tablet PC. The official has not tested specific models, so we recommend that you go to an offline store to test it.

What do I  Mavic Air with the Iphone 12Prodo to fly my?

kklgpadgett Posted at 8-5 12:29
What do I  Mavic Air with the Iphone 12Prodo to fly my?

Thank you for reaching out. May I know if you mean you would like to know how the iPhone 12 Pro supports flying the Mavic Air?

Would you please rephrase it again with details so that we could help? Thanks.

Please show me where to find a link to . . . . For users still on iOS 12, you are welcome to download and use DJI Fly v1.13.0 from the official DJI website."

Quitepeeedoff Posted at 8-18 05:26
Please show me where to find a link to . . . . For users still on iOS 12, you are welcome to download and use DJI Fly v1.13.0 from the official DJI website."

Hi, there!

This is the download link from the official website. You can click "Download on the App Store" to download the DJI Fly App: https://www.dji.com/downloads/djiapp/dji-fly

I have tried downloading the previous version to use IOS 12 but it does not work. when trying to launch the Fly app it says the app is not installed. Everything on the phone works fine other than that app

Mavic Mini 3
iPhone 6 IOSv12.5.7

I just purchased this drone and if I cannot get it to work I will send it back.
I cannot install the app to my S21 as my IT dept flags the app as not safe.

Pretty sad DJI is abandoning customers

djiuser_aqRNu1oY2D9I Posted at 8-24 07:24
I have tried downloading the previous version to use IOS 12 but it does not work. when trying to launch the Fly app it says the app is not installed. Everything on the phone works fine other than that app

Mavic Mini 3

Hi there
We deeply apologize for the inconvenience you've experienced.
Before better assist you, kindly request you update the latest version of IOS.
Then please try to reinstall the DJI FLY APP.
Also, as for your S21phone, are you referring" Block by your IT admin" issue when download and install DJI APP?
First, please try to download the APP via this link: https://pan-sec.djicorp.com/s/AyTTCperK58xbAy
If the same error is still happened, please refer to the following methods:
1. Click "Play store" application； 
2. Click "Play Protect"；
3. Click "settings" option (upper right corner)；
4. Turn off "Scan device for security threats" and click "OK"；
5. Download and install App again.
Please keep us updating after try these steps above, we will help you check it out.

DJI Wanda Posted at 8-25 00:55
Hi there
We deeply apologize for the inconvenience you've experienced.
Before better assist you, kindly request you update the latest version of IOS.

Neither action is possible. I can only download and install apps from the Play store.

djiuser_aqRNu1oY2D9I Posted at 8-25 07:34
Neither action is possible. I can only download and install apps from the Play store.

Hello. Did you get any error messages when you installed it? Can you provide us with relevant screenshots?

DJI Susan Posted at 8-25 18:41
Hello. Did you get any error messages when you installed it? Can you provide us with relevant screenshots?

My phone is locked by my IT dept. I cannot install an app downloaded outside the Play store. I cannot disable this.

djiuser_aqRNu1oY2D9I Posted at 8-26 12:40
My phone is locked by my IT dept. I cannot install an app downloaded outside the Play store. I cannot disable this.

Hi there, we are sorry for any inconvenience. Do you have another Android device that can install the APP?

NO I do not

Hi after updating two days ago to 1.13.10 on my Android Pixel 7 phone the app doesn't work anymore. Is there any chance I can download the previous version of the app for Android ? The app it's just stuck on the DJI logo.

I tried another phone a Samsung A10 with Android 11 installed and it will not install the apk downloaded from the DJI download page. This is getting very frustrating. Sound slike a bunch of Chi=Com BS going on that they only support the newest phones and S21, 22, 23 Ultra models not the straight models.

I getting to the point where I am going to return this drone if It will not function.

djiuser_CxvPEPJDJqzh Posted at 8-29 00:43
Hi after updating two days ago to 1.13.10 on my Android Pixel 7 phone the app doesn't work anymore. Is there any chance I can download the previous version of the app for Android ? The app it's just stuck on the DJI logo.

Hello.We are sorry for any inconvenience. Kindly download the DJI Fly app via the link below to see if it works.
https://pan-sec.djicorp.com/s/AyTTCperK58xbAy

djiuser_aqRNu1oY2D9I Posted at 8-31 11:33
I tried another phone a Samsung A10 with Android 11 installed and it will not install the apk downloaded from the DJI download page. This is getting very frustrating. Sound slike a bunch of Chi=Com BS going on that they only support the newest phones and S21, 22, 23 Ultra models not the straight models.

I getting to the point where I am going to return this drone if It will not function.

Hi there, we are sorry for any inconvenience. Did you get any error messages during installation?

DJI Susan Posted at 9-1 03:14
Hi there, we are sorry for any inconvenience. Did you get any error messages during installation?

When installing it started the installation with the mesage "staging app" then the message "installng app" came up. Then the message "app not installed".

djiuser_aqRNu1oY2D9I Posted at 9-1 05:10
When installing it started the installation with the mesage "staging app" then the message "installng app" came up. Then the message "app not installed".

Hello. You can refer to the following suggestions.
1. Go to the mobile phone’s “System Settings” and find “Installing an Unknown Application”. Enable the “Allow application installation from this source” switch.
2. Check the mobile phone’s internal storage, and clear its cache. The remaining memory must be greater than 2GB.
3. If the “Installing an Unknown Application” setting has been enabled, ask the customer to back up the photos and videos. Uninstall the earlier version of the app and then restart the mobile phone. Download and install the app from the DJI official website.
https://www.dji.com/uk/downloads/djiapp/dji-fly
For example, when a Google Pixel 3 (Android 12) is being used, the mobile phone needs to allow the built-in browser (such as Chrome or other browser apps) to install an unknown app.
4. If the DJI Fly app cannot be installed from the browser, try to find the APK file of the DJI Fly in the File Manager for installation. (Alternatively, re-download the installation package, and move it to the device’s internal storage root directly for installation.)
5. Check whether the network/device has the permissions for the DJI app (some networks or systems have no permissions for the DJI app, and the DJI app may not be installed, and some customized devices have not obtained the permissions for the DJI app).
Please keep us updated if the issue persists.

DJI Susan Posted at 9-1 05:36
Hello. You can refer to the following suggestions.
1. Go to the mobile phone’s “System Settings” and find “Installing an Unknown Application”. Enable the “Allow application installation from this source” switch.
2. Check the mobile phone’s internal storage, and clear its cache. The remaining memory must be greater than 2GB.

I have already enabled allowing unknown apps previously. And yes these svreenshots shoe an earlier version but I  get the same result downloading the latest vetsion from the offical download page or the links provided above.

The phone has had a factory reset pertormed so it is clean and has 32gb of storage available.

Just in case there is any doubt

djiuser_aqRNu1oY2D9I Posted at 9-1 06:48
I have already enabled allowing unknown apps previously. And yes these svreenshots shoe an earlier version but I  get the same result downloading the latest vetsion from the offical download page or the links provided above.

The phone has had a factory reset pertormed so it is clean and has 32gb of storage available.

Hello, please provide the following information for further analysis.
1) Mobile phone model;
2) Mobile phone system version;
3) Downloaded DJI app version;
4) A video showing the installation process.
You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

DJI Susan Posted at 9-1 20:11
Hello, please provide the following information for further analysis.
1) Mobile phone model;
2) Mobile phone system version;

See attached screen shots of information requested. I do not use google drive or any cloud service. Do you have an email addres I can use to send via file transfer.
These screenshots how the phone, software information and the location I am downloading the file from which is your official website. The screen shots previously posted show the install prcoees. I click the file nale and it starts staging the file, then asks if I want on install. I click yes. Then it proceeds and gets 3/4 way across the status bar where it stops and then the messgae pops up that states app not installed. I do have a video on my other phone but this is exactly what it shows. I can provide it of needed but I need an address to send the file sharing to.

djiuser_aqRNu1oY2D9I Posted at 9-3 05:02
See attached screen shots of information requested. I do not use google drive or any cloud service. Do you have an email addres I can use to send via file transfer.
These screenshots how the phone, software information and the location I am downloading the file from which is your official website. The screen shots previously posted show the install prcoees. I click the file nale and it starts staging the file, then asks if I want on install. I click yes. Then it proceeds and gets 3/4 way across the status bar where it stops and then the messgae pops up that states app not installed. I do have a video on my other phone but this is exactly what it shows. I can provide it of needed but I need an address to send the file sharing to.[Image]

These are the screenshots of the install in reverse order. You can see I saved tge piont where the status bar stops and the cancel option dims then it comes back app not installed.

Please replyveith a solution.  I have less than 2 wks to send tge drone back and I will do so if not resolved before then.

djiuser_aqRNu1oY2D9I Posted at 9-3 05:28
These are the screenshots of the install in reverse order. You can see I saved tge piont where the status bar stops and the cancel option dims then it comes back app not installed.

Please replyveith a solution.  I have less than 2 wks to send tge drone back and I will do so if not resolved before then.

Hello. You can upload the DJI Fly App installation video to our link and we will help you check it further.
https://pan-sec.djicorp.com/s/pWa8mcW9s99WSsn
In addition, please provide the following information for further analysis.
1) Mobile phone model;
2) Mobile phone system version;
3) Downloaded DJI Fly app version;

DJI Susan Posted at 9-3 05:36
Hello. You can upload the DJI Fly App installation video to our link and we will help you check it further.
https://pan-sec.djicorp.com/s/pWa8mcW9s99WSsn
In addition, please provide the following information for further analysis.

Please review the screen shots above. They have the information requested.

Mobile phone model    Samsung A10e
Mobile phone system version    Android 11
Downloaded DJI fly app v 1.13.10 as per the download page on your website

djiuser_aqRNu1oY2D9I Posted at 9-3 06:36
Please review the screen shots above. They have the information requested.

Mobile phone model    Samsung A10e

Hello. Thank you for the information provided. We will verify further with our engineers and update you as soon as possible.

djiuser_aqRNu1oY2D9I Posted at 9-3 06:36
Please review the screen shots above. They have the information requested.

Mobile phone model    Samsung A10e

Hello, our official website has released a new version of the APP. Please download the APP to see if the issue exists. Thank you.
https://www.dji.com/downloads/djiapp/dji-fly

DJI Susan Posted at 9-6 17:28
Hello, our official website has released a new version of the APP. Please download the APP to see if the issue exists. Thank you.
https://www.dji.com/downloads/djiapp/dji-fly

The exact same thing happens. It starts to install but fails near the end with the message app not installed.

djiuser_aqRNu1oY2D9I Posted at 9-9 03:58
The exact same thing happens. It starts to install but fails near the end with the message app not installed.

Hi there
We apologize for the inconvenience that you are encountering.
Could you please try to download the APP from our official website: https://www.dji.com/id/downloads/djiapp/dji-fly
if the issue still persist, kindly send us the screenshot for further checking.

I did download from that link and he result was the same. I could take a screenshot but it would be the same as the ones above, so no value to do that. P{lease try to provide a solution be cause your support is atrocious so far

djiuser_aqRNu1oY2D9I Posted at 9-10 16:57
I did download from that link and he result was the same. I could take a screenshot but it would be the same as the ones above, so no value to do that. P{lease try to provide a solution be cause your support is atrocious so far

Hello. It has been confirmed that your mobile device Samsung A10e is not currently compatible. It can be preliminarily determined that the issue is caused by a compatibility error. Since there are many device models awaiting testing, this issue cannot be resolved in the short term. If you have an urgent flight mission, it is recommended that you use the app with one of the supported mobile device models listed on the DJI official website in order to avoid a flight mission failure. We apologize for the inconvenience. Thank you for your understanding and support.

When will DJI Fly support the V3 versions of the Goggles, Motion Controller and RC3 ?

Kosso Posted at 9-12 11:01
When will DJI Fly support the V3 versions of the Goggles, Motion Controller and RC3 ?

Hello. Thank you for your suggestion, we will forward it to our engineering team for further evaluation.Thank you for your support and understanding