Unable to get DJI Action 2 Front Touchscreen Module to charge past 68% - any tips??; also how do i find the serial number for the module..all i can get is the caera seril number..thx

Thank you for reaching out to us. To address the issue you're experiencing, we recommend to refresh firmware to see if the issue could be solved or not. if the issue still persists, please provide us with the serial number of the device, which can be found in the settings menu under "Device Info." Additionally, please let us know the firmware version you are currently using. It would also be helpful if you could provide a picture of the display showing the charging process. This information will assist us in better understanding and resolving the issue.

DJI Natalia Posted at 5-4 00:23
Thank you for reaching out to us. To address the issue you're experiencing, we recommend to refresh firmware to see if the issue could be solved or not. if the issue still persists, please provide us with the serial number of the device, which can be found in the settings menu under "Device Info." Additionally, please let us know the firmware version you are currently using. It would also be helpful if you could provide a picture of the display showing the charging process. This information will assist us in better understanding and resolving the issue.

I did upgrade the firmware. And my unit is just over 1.5 yrs old the warranty is over. None the less I see this as a factory defect as I've used the camera a few times. Will you replace the defective module?

I am experiencing the same issue - my touchscreen unit won't charge past 68%. The firmware has already been updated.

fans2e2a5b0a Posted at 5-5 14:56
I did upgrade the firmware. And my unit is just over 1.5 yrs old the warranty is over. None the less I see this as a factory defect as I've used the camera a few times. Will you replace the defective module?

Thank you for bringing this to our attention. We deeply apologize for the inconvenience you've experienced. Please return your device to DJI for diagnosis. Our dedicated team will perform a thorough inspection to identify any issues. You can request repair service by following this link:https://repair.dji.com/us/repair/index.

For more details about how to apply, please check https://sourl.co/9d8CGE. I hope this helps with your situation. Thank you and have a good day!

djiuser_hIhch3dHaBhd Posted at 12-28 04:33
I am experiencing the same issue - my touchscreen unit won't charge past 68%. The firmware has already been updated.

Thank you for the feedback! We're sorry for the trouble that this has caused. Regarding the battery percentage on the power module, kindly update the DJI Action 2 firmware to v01.01.05.10. The battery-balanced charging has been optimized in this firmware.

However, if you do find your device not charging to its fullest, you can provide us with the following.

- Product serial number
- DJI Action 2 firmware version
-Display of the charging process.

We hope to hear from you soon, have a nice day.

DJI Natalia Posted at 2024-12-29 20:47
Thank you for the feedback! We're sorry for the trouble that this has caused. Regarding the battery percentage on the power module, kindly update the DJI Action 2 firmware to v01.01.05.10. The battery-balanced charging has been optimized in this firmware.

However, if you do find your device not charging to its fullest, you can provide us with the following.

This issue has been addressed. Thank you!

DJI JamesPHL Posted at 1-13 14:51
This issue has been addressed. Thank you!

You're welcome. Should you have further inquiries, please don't hesitate to get back to us.