I bought a mini 3 pro second hand, the previous owner logged into his account with me on the RC remote, but we didn’t know how to unlink it. The deal was completed, I fly under his account... but I have my own and want to relink the drone and remote controller to my account. If it is impossible to contact the previous owner, can I use the RC remote controller to unlink his account and link to my own?

So I had my entire drone stolen with the bag and all contents. I opened a support ticket about this over a year and a half ago. I have heard nothing from support. All I know is whoever has my drone has never even powered it on because no information has changed in my account. I am going to assume at this point that all is lost when it comes to getting my drone replaced. Support said if it comes in for service they would let me know but that has not happened. It has not been turned or maybe it has and they know they cannot use the drone so it sits in their closet I guess. In the mean time I am out a fairly new drone that cost me over 500 bucks. I monitor my account and nothing has changed this whole so when does DJI take some sort of action on this???

djiuser_z1v2dDqU8HRU Posted at 5-6 10:36
So I had my entire drone stolen with the bag and all contents. I opened a support ticket about this over a year and a half ago. I have heard nothing from support. All I know is whoever has my drone has never even powered it on because no information has changed in my account. I am going to assume at this point that all is lost when it comes to getting my drone replaced. Support said if it comes in for service they would let me know but that has not happened. It has not been turned or maybe it has and they know they cannot use the drone so it sits in their closet I guess. In the mean time I am out a fairly new drone that cost me over 500 bucks. I monitor my account and nothing has changed this whole so when does DJI take some sort of action on this???

What's the point of you writing this here?
If you are trying to accuse me of something, lay out the facts..
Otherwise this message has no meaning in this thread.

I'm sorry to hear about this issue you've experienced. Could you please let us know where you got or purchased this product?

① If you purchased the drone from the DJI official channel (such as the DJI Store/Service Center, Amazon LLC, Bestbuy LLC, or local dealer), you will need to offer the order number or case number and proof of purchase for further checking.

② If you purchased the drone through private transactions or a second-hand platform, you need to contact the seller and ask them to log in to the DJI Fly app and unbind the account. After the account has been successfully unbound, you can then log in using your own account. Therefore, please provide us with proof of purchase so we can verify the source.

③ If you borrowed the drone, please contact the owner and ask them to log in to the DJI Fly app and unbind the original account, or have them provide you with the bound account for you to use.

To remove or unbind the aircraft from the account, there is no need to connect the aircraft. But only the bound account can operate this function.
The path is: Profile>Device Management>Account and Device>Remove device from account. Thank you for your understanding and support.

DJI Diana Posted at 5-6 14:05
I'm sorry to hear about this issue you've experienced. Could you please let us know where you got or purchased this product?

① If you purchased the drone from the DJI official channel (such as the DJI Store/Service Center, Amazon LLC, Bestbuy LLC, or local dealer), you will need to offer the order number or case number and proof of purchase for further checking.

1. Thanks for your answer Diana, in fact, my case is not as sad as it might seem. Yesterday I decided to dig through the records and found the number of the previous owner, I will call today. But first, I want to know if I could log out of his account on the remote control myself and thus unlink the remote control from the drone, or do I need to go somewhere else? I don't understand the unbinding process.

2. What does the previous owner need to do to unlink it from his account, and link me to mine, I don’t really understand this topic (I think he does too, if nothing has changed), please take specific steps, I think this will help not only me.

Rambo232 Posted at 5-6 20:40
1. Thanks for your answer Diana, in fact, my case is not as sad as it might seem. Yesterday I decided to dig through the records and found the number of the previous owner, I will call today. But first, I want to know if I could log out of his account on the remote control myself and thus unlink the remote control from the drone, or do I need to go somewhere else? I don't understand the unbinding process.

2. What does the previous owner need to do to unlink it from his account, and link me to mine, I don’t really understand this topic (I think he does too, if nothing has changed), please take specific steps, I think this will help not only me.

If you have the RC Remote and its logged into the previous owners account connect it to the Internet,   go to Profile from the main screen,   Device Management,  select the Mini 3 Pro,    Under where it says Bound To ... Email address you will have the option Remove Device from account.     If It says device bound to another account it means it's not bound to the account the seller has.  

DAFlys Posted at 5-6 23:25
If you have the RC Remote and its logged into the previous owners account connect it to the Internet,   go to Profile from the main screen,   Device Management,  select the Mini 3 Pro,    Under where it says Bound To ... Email address you will have the option Remove Device from account.     If It says device bound to another account it means it's not bound to the account the seller has.

Thank you for your help, but this option didn’t suit me, I wanted to do it without involving the previous owner, but today I decided to write to him, I’m waiting for an answer..

Have a look at
https://support.dji.com/help/con ... &paperDocType=paper
and follow the procedure whilst logged into the original owner's account.

I have a similar issue, and, for some reason, I can't post a new thread.... sorry to jump on yours but any advice would be greatly appreciated.  Here's what my situation is:  

My kid found a Mini2 drone with broken props and dead battery in a tree while we were on vacation.  Once we got home, I was able to access the card and found the drone owner's info and was able to find and contact him via LinkedIn.  He let me know that he'd already placed an insurance claim and ordered a newer model, but was super happy to hear that his data hadn't been lost.  He suggested that we keep the drone and just send him back the card, which we did.  I then ordered a controller, batteries and replacement blades from a reseller but can't get the controller and m2 to connect since the drone is bound to another controller and account.  I reached out to the guy I'd originally found and it turns out that he had bought the drone, controller & accessories used, and the original owner's account had never been unbound from the equipment.  He's offered to reach out to the original owner and ask him to unbind (since I can only find a partially hashed email for the account) but so far, no luck.   I have the SN's of course - just need a solution to be able to make use of it.  Thanks for any advice anyone has for next steps.

Rambo232 Posted at 5-6 20:40
1. Thanks for your answer Diana, in fact, my case is not as sad as it might seem. Yesterday I decided to dig through the records and found the number of the previous owner, I will call today. But first, I want to know if I could log out of his account on the remote control myself and thus unlink the remote control from the drone, or do I need to go somewhere else? I don't understand the unbinding process.

2. What does the previous owner need to do to unlink it from his account, and link me to mine, I don’t really understand this topic (I think he does too, if nothing has changed), please take specific steps, I think this will help not only me.

Thank you for your kind response. I really am sorry for the inconvenience you've been through. Please find my answers to your questions below:
1. To address your concern about logging out of the previous owner's account on the remote control and unlinking it from the drone, you can indeed perform this unbinding process yourself. However, you need to ask permission from the previous owner. To help you better understand the unbinding process, the bound account needs to be logged in on the DJI Fly app. After logging in, you need to go to "Profile," then locate "Device Management." Tap the "Account and Device tab,"  then choose "Remove device from account." I hope this helps. 

2. The previous owner needs to unbind his or her DJI account from the drone through the DJI Fly app, so you can bind your own DJI account to the drone. 

Sean-bumble-bee Posted at 5-7 10:55
Have a look at
https://support.dji.com/help/con ... &paperDocType=paper
and follow the procedure whilst logged into the original owner's account.

Thank you, this is useful information. I hope this thread helps others too.

DJI Diana Posted at 5-7 13:09
Thank you for your kind response. I really am sorry for the inconvenience you've been through. Please find my answers to your questions below:
1. To address your concern about logging out of the previous owner's account on the remote control and unlinking it from the drone, you can indeed perform this unbinding process yourself. However, you need to ask permission from the previous owner. To help you better understand the unbinding process, the bound account needs to be logged in on the DJI Fly app. After logging in, you need to go to "Profile," then locate "Device Management." Tap the "Account and Device tab,"  then choose "Remove device from account." I hope this helps. 

Thanks again Diana, I contacted the previous owner, he agrees to help, but he is on vacation and will return on the 20th of May.

MeMunki Posted at 5-7 11:48
I have a similar issue, and, for some reason, I can't post a new thread.... sorry to jump on yours but any advice would be greatly appreciated.  Here's what my situation is:  

My kid found a Mini2 drone with broken props and dead battery in a tree while we were on vacation.  Once we got home, I was able to access the card and found the drone owner's info and was able to find and contact him via LinkedIn.  He let me know that he'd already placed an insurance claim and ordered a newer model, but was super happy to hear that his data hadn't been lost.  He suggested that we keep the drone and just send him back the card, which we did.  I then ordered a controller, batteries and replacement blades from a reseller but can't get the controller and m2 to connect since the drone is bound to another controller and account.  I reached out to the guy I'd originally found and it turns out that he had bought the drone, controller & accessories used, and the original owner's account had never been unbound from the equipment.  He's offered to reach out to the original owner and ask him to unbind (since I can only find a partially hashed email for the account) but so far, no luck.   I have the SN's of course - just need a solution to be able to make use of it.  Thanks for any advice anyone has for next steps.

Once an insurance claim goes through to replace a lost drone the old drone is locked so that it cannot be used.    Technically now that is the property of DJI and should be returned to them.

Rambo232 Posted at 5-7 08:36
Thank you for your help, but this option didn’t suit me, I wanted to do it without involving the previous owner, but today I decided to write to him, I’m waiting for an answer..

If you are still logged onto the controller with the previous owners account then you dont need to contact them you will have the option to remove it yourself,  once thats done you can log out and log on with your own account and rebind the drone

Rambo232 Posted at 5-7 21:08
Thanks again Diana, I contacted the previous owner, he agrees to help, but he is on vacation and will return on the 20th of May.

Thank you for letting me know. I appreciate your effort in contacting the previous owner. We can wait until he returns, and then let me know how it went. If you need further assistance, please don't hesitate to reach out. Thanks for your time!

DJI Diana Posted at 5-6 14:05
I'm sorry to hear about this issue you've experienced. Could you please let us know where you got or purchased this product?

① If you purchased the drone from the DJI official channel (such as the DJI Store/Service Center, Amazon LLC, Bestbuy LLC, or local dealer), you will need to offer the order number or case number and proof of purchase for further checking.

Hello,I have a similar problem,I bought a DJI mini 2 se with broken battery from eBay,and wen I try to use the drone I find that is bounded to an email.Is possible to clean the bound?I have the original box and the proof of buying.best regards

djiuser_uhBpgl8b0GPt Posted at 5-28 12:32
Hello,I have a similar problem,I bought a DJI mini 2 se with broken battery from eBay,and wen I try to use the drone I find that is bounded to an email.Is possible to clean the bound?I have the original box and the proof of buying.best regards

Hi. Thanks for reaching out. In order to check the product information, please send the proof of purchase and serial number via PM. Thank you for your cooperation.

Hi all i have an Air 2s that is bound to an account from what i think is the original owner and have no access to. I contacted the seller and he has informed me the account was already bound to the drone when he got it and we have no way to contact them as they no longer sell on ebay. Is there any way to have the account removed so i can add a new controller?. Thanks

fansa0ea316a Posted at 7-18 06:43
Hi all i have an Air 2s that is bound to an account from what i think is the original owner and have no access to. I contacted the seller and he has informed me the account was already bound to the drone when he got it and we have no way to contact them as they no longer sell on ebay. Is there any way to have the account removed so i can add a new controller?. Thanks

Hi there
It seems nothing to do but contact the original ower to unbound his/her account.
Try to find him/her on all kinds of social medium by searching the original owner's email address.
Maybe it's works.

fansa0ea316a Posted at 7-18 06:43
Hi all i have an Air 2s that is bound to an account from what i think is the original owner and have no access to. I contacted the seller and he has informed me the account was already bound to the drone when he got it and we have no way to contact them as they no longer sell on ebay. Is there any way to have the account removed so i can add a new controller?. Thanks

If a mod responds PM them with the drone's serial number.
DJI with have that serial number logged against the email address of the binding account.
DJI can email that address and ask that the drone and controller be unbound.
If the original owner does that then you should be " good to go".

fansa0ea316a Posted at 7-18 06:43
Hi all i have an Air 2s that is bound to an account from what i think is the original owner and have no access to. I contacted the seller and he has informed me the account was already bound to the drone when he got it and we have no way to contact them as they no longer sell on ebay. Is there any way to have the account removed so i can add a new controller?. Thanks

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Please kindly note that normally only the account owner has the right to unbind the drone with the account. This limitation is used to protect the ownership of the product and in respect of the privacy rules and regulations. If you purchase a second-hand drone, we recommend you try to contact your seller to confirm with the previous owner to log in to the account and unbind the drone first. Then you can log in to your account to bind it. Additionally, kindly provide your SN of the drone via PM.

Looking forward to your message. Thank you.

DJI Diana Posted at 7-19 03:19
Hi there,
thank you for reaching out.

Hi Diana;
I am in a similar situation but didn't want to flood someone else's thread so I just sent you a PM instead. As I am new to the form, I am not sure if you got the message or not so please le tme know if you want me to send it again. Thanks

vsg Posted at 7-24 10:11
Hi Diana;
I am in a similar situation but didn't want to flood someone else's thread so I just sent you a PM instead. As I am new to the form, I am not sure if you got the message or not so please le tme know if you want me to send it again. Thanks

Hi there,
thank you for reaching out.

I have sent a PM to you. Kindly check your message, thank you.

DJI Diana Posted at 7-25 02:01
Hi there,
thank you for reaching out.

Hi Diana; I am trying to reply to your PM but my reply just disappears, so not sure if that is standard feature of the forum so please let me know if you got my reply.

DJI Diana Posted at 5-28 15:24
Hi. Thanks for reaching out. In order to check the product information, please send the proof of purchase and serial number via PM. Thank you for your cooperation.

Hey so I also have a similar problem, but different in a way lol so I had got the drone from a family friend and said their son went to prison and I’m unable to get any Information I had to buy a new controller from a different buyer but I can’t connect the controller cause the drone is bound to my family friend son is their any way I can work around this

vsg Posted at 7-25 04:33
Hi Diana; I am trying to reply to your PM but my reply just disappears, so not sure if that is standard feature of the forum so please let me know if you got my reply.

Hi there,
thank you for reaching out.

I have sent another PM. If you are unable to respond, please let me know. Nonetheless, you can share the issue you are experiencing here, as I may be able to help.

Looking forward to your response. Thank you.

djiuser_8rahikSGIZdT Posted at 7-27 14:49
Hey so I also have a similar problem, but different in a way lol so I had got the drone from a family friend and said their son went to prison and I’m unable to get any Information I had to buy a new controller from a different buyer but I can’t connect the controller cause the drone is bound to my family friend son is their any way I can work around this

Hi there,
thank you for reaching out.

For confirmation, if you purchased the drone by private transactions/second-hand platform. You need to contact the seller and ask them to log in to the DJI Fly app and unbind the account. After the account has been successfully unbound, you can then log in using your own account. Therefore, please provide the SN of drone so I can further check it.

Looking forward to your response. Thank you.

DJI Diana Posted at 7-27 20:30
Hi there,
thank you for reaching out.

Hi Diana, i dont know why i cant send you a personal message.

I got a drone used from Ebay, for some reason the seller didnt unbound his account as a result of that i cant use my smart controller on the drone, ive sent countless mesaages to him to pls help me unbound but i didnt get any response. Could you pls help me out.

djiuser_JtRXNCVRm59l Posted at 8-3 16:14
Hi Diana, i dont know why i cant send you a personal message.

I got a drone used from Ebay, for some reason the seller didnt unbound his account as a result of that i cant use my smart controller on the drone, ive sent countless mesaages to him to pls help me unbound but i didnt get any response. Could you pls help me out.

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Please kindly note that normally only the account owner has the right to unbind the drone with the account. This limitation is used to protect the ownership of the product and in respect of the privacy rules and regulations. If you purchase a second-hand drone, we recommend you try to contact your seller to confirm with the previous owner to log in to the account and unbind the drone first. Then you can log in to your account to bind it. Additionally, kindly provide your SN of the drone via PM.

Looking forward to your message. Thank you.

DJI Diana Posted at 8-3 21:01
Hi there,
thank you for reaching out.

Thanks for the response Diana,

I have sent countless messages to the previous owner on Ebay, no response from him so far and i dont know why.

However here is the serial number of the drone 3YTBK6N00301PS

I dont know why i cant send you a personal message, maybe i dont know how cuz i cant see the dialog for PM

djiuser_JtRXNCVRm59l Posted at 8-4 01:08
Thanks for the response Diana,

I have sent countless messages to the previous owner on Ebay, no response from him so far and i dont know why.

Hi there,
thank you for reaching out.

I have sent you a PM. You may check your notification from your end. Thank you.

DJI Diana Posted at 8-4 02:31
Hi there,
thank you for reaching out.

Hi Diana,

I have replied your message on my pm

djiuser_JtRXNCVRm59l Posted at 8-4 03:54
Hi Diana,

I have replied your message on my pm

Hi there,
thank you for reaching out.

We haven't received a personal message from our end. After checking, could you please contact our support team through this link: (https://www.dji.com/global/support). Our support team will guide you through the next steps on the issue you are experiencing.

Should you have any other questions, kindly message us here for assistance. Thank you.

Hi I bought a replacement main board for my dji mini pro 3 the board seems to still be bound to another account how can I unbind it

MeMunki Posted at 5-7 11:48
I have a similar issue, and, for some reason, I can't post a new thread.... sorry to jump on yours but any advice would be greatly appreciated.  Here's what my situation is:  

My kid found a Mini2 drone with broken props and dead battery in a tree while we were on vacation.  Once we got home, I was able to access the card and found the drone owner's info and was able to find and contact him via LinkedIn.  He let me know that he'd already placed an insurance claim and ordered a newer model, but was super happy to hear that his data hadn't been lost.  He suggested that we keep the drone and just send him back the card, which we did.  I then ordered a controller, batteries and replacement blades from a reseller but can't get the controller and m2 to connect since the drone is bound to another controller and account.  I reached out to the guy I'd originally found and it turns out that he had bought the drone, controller & accessories used, and the original owner's account had never been unbound from the equipment.  He's offered to reach out to the original owner and ask him to unbind (since I can only find a partially hashed email for the account) but so far, no luck.   I have the SN's of course - just need a solution to be able to make use of it.  Thanks for any advice anyone has for next steps.

Get their name then hop on book face and locate them this way mabey uve thought of this solution but figured if not then you could try

Rambo232 Posted at 5-6 10:51
What's the point of you writing this here?
If you are trying to accuse me of something, lay out the facts..
Otherwise this message has no meaning in this thread.

Are u bored there was no point in posting what you did either ohh btw im fairly sure someone already has claimed that clever well thought out user name change the b 2 an h .now that seems better suited for you dont you think yup spot on

Sean-bumble-bee Posted at 5-7 10:55
Have a look at
https://support.dji.com/help/con ... &paperDocType=paper
and follow the procedure whilst logged into the original owner's account.

Hello, maybe DJI accounts have problems. Now I have my drone bound to my own account, to the same email and same RC. I am into the email DJI say the drone is bound and no way to unbind it. Thanks in advance for your reply

DJI Diana Posted at 7-19 03:19
Hi there,
thank you for reaching out.

Hi many thanks for replying to my post. I have sent  you a PM with the serial number of the drone. Regards Darren

DJI Diana Posted at 5-28 15:24
Hi. Thanks for reaching out. In order to check the product information, please send the proof of purchase and serial number via PM. Thank you for your cooperation.

Tengo el mismo problema compre un drone en amazon y me vino con cuenta ya

DJI Diana Posted at 8-5 01:47
Hi there,
thank you for reaching out.

Hi there, I have the same problem. Bought two minis and the seller can't access to his both accounts that have bind the drones. I have one mini 2 buyed from the seller 4 years ago, so he has not more the receipt and he can't login to his gmail, he's locked out for mfa on his google account. The second one is a mini 3, the same story, he can't access his account to unbind the drone but gave to me the all the box, documentation and receipt. Can you support me on removing the drones from his account please? Thanks