Good morning I received a replacement air 3 yesterday and activated it . On checking device warranty online it says warranty to be updated. Can you confirm this new warranty.
I also purchased 2 year care refresh on the air 3 yesterday. Can you confirm this is active and also includes cover for  the rcn2 controller you sent back with the drone.
Kind regards

Hello and thank you for reaching out to us. We appreciate your interest in our care refresh service plan. To better assist you, could you please provide us with the serial number of your aircraft? Additionally, if you would like to check the warranty status of your device, you can visit the following link: https://repair.dji.com/device/search?re=US&lang=en.
You can check the DJI Care Refresh service plan by visiting this link. https://repair.dji.com/device/search?lang=en&re=us

If you have any further inquiries or require additional information, please feel free to ask. We are here to assist you.

CAS-19362259-Z4Q5V3 here's my case number I need it expedited the next stair please you all had it way too long now you sent me a defective item so I think I should have had one by now it's pretty sad this will be going on the record

Preston Newsome Posted at 1-5 22:47
CAS-19362259-Z4Q5V3 here's my case number I need it expedited the next stair please you all had it way too long now you sent me a defective item so I think I should have had one by now it's pretty sad this will be going on the record

Hi, there
Thanks for sharing your concern and providing your information.
We will confirm it with the relevant team.Once there's any feedback we will get back to you as soon as possible.

Have h
You heard anything on my mini 2 se or .y DJI air 3 ????

Preston Newsome Posted at 1-6 05:27
Have h
You heard anything on my mini 2 se or .y DJI air 3 ????

Hi Preston, we are very sorry to have kept you waiting for so long. Due to the heavy snow this week, our staff is rushing to handle the accumulated packages sent back for repair. We are also constantly monitoring your case status and trying to expedite it for you during this process, but the weather is indeed beyond our control. Hope for your understanding.