Mini 3 pro won't focus

Hi,there.You can follow these suggestions:
1. Check whether the lens is dirty. We recommend wiping the lens with a wet tissue.
2. Please make sure the firmware version is the latest; if not, please update it. If yes, please try to refresh the firmware.
3. Please keep the shooting target within the focus point. We recommend you fly your aircraft to a place where the shooting target is within the focus range (For example, 1m - ∞ for the DJI Mini 3 Pro), shoot, and then view again.
4. Reset the camera parameters in the app.
5. If the issue persists after camera parameters, please toggle to MF mode and slide the MF module. Check whether the picture becomes clear or blurry.
Please keep us updated if the issue persists.

It still same and MF didn’t change anything I’m sending it in to DJI so they can check it out

fansc534fc42 Posted at 5-12 18:52
It still same and MF didn’t change anything I’m sending it in to DJI so they can check it out

Sure. You could send us the case number and we will help you to take care of it, thanks.

CAS-16550594-Q1D2W5

I sent it in

fansc534fc42 Posted at 5-13 23:51
CAS-16550594-Q1D2W5

Thanks, we noticed that your package is still on the way, we will keep an eye on it. You will also get an email update after the package is received. Should you have any inquiries about your case, please feel free to contact us.

I’m having blurry pictures also on my Mavic 2 Zoom, which I’ve recently updated as well as my Smart Controller…
Those blurry pictures are terrible, it looks like the focusing was not working. Never have experienced things like that and I’m flying since 2020…

Nociferyon Posted at 7-5 10:24
I’m having blurry pictures also on my Mavic 2 Zoom, which I’ve recently updated as well as my Smart Controller…
Those blurry pictures are terrible, it looks like the focusing was not working. Never have experienced things like that and I’m flying since 2020…

Hi there, we are sorry for any inconvenience. Can you provide us with the original photos to check？We look forward to your reply.

DJI Susan Posted at 7-5 18:44
Hi there, we are sorry for any inconvenience. Can you provide us with the original photos to check？We look forward to your reply.

Sure! How do you want the pictures?

Nociferyon Posted at 7-6 01:19
Sure! How do you want the pictures?

Hello. You mentioned that the pictures were blurry. Could you provide us with the original blurry pictures? You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

DJI Susan Posted at 7-6 02:05
Hello. You mentioned that the pictures were blurry. Could you provide us with the original blurry pictures? You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

Thanks you for your reply.

Here are some blurry pictures: https://www.dropbox.com/scl/fo/t ... t=yn5kzr7y&dl=0

I have 10-15% of of my shots like that.

I shoot in AFC, I tape the screen on my Smart Controller, then I press half way the picture button on my Smart Controller, then I press fully.

With my prview drone I never had pictures like that. Only things that changed between my previous drone and now is:
- the drone
- firmware of the RC
- DJI Go App firmware

Nociferyon Posted at 7-6 02:50
Thanks you for your reply.

Here are some blurry pictures: https://www.dropbox.com/scl/fo/tr1su6lztuo53kgbelsty/ACLOvYctU8rxsOIJCEXbap0?rlkey=54d5hf7mvs6ls2exektmqbnoe&st=yn5kzr7y&dl=0

Thank you for the footage provided. May I know have you tried to troubleshoot before as following?
1. Check whether the lens is dirty. We recommend wiping the lens with a wet tissue.

2. Please keep the shooting target within the focus point. We recommend you fly your aircraft to a place where the shooting target is within the focus range (For example, 0.5m - ∞ for the Mavic 2 Zoom), shoot, and then view again.

3. Switch to the manual focus (MF) mode, and adjust the focus to observe any changes in clarity or blurriness in the image. If no noticeable changes occur, send the device back to DJI for further inspection.

If noticeable changes in clarity or blurriness occur but autofocus (AF) does not work, check if any situations described below apply:

The camera may not focus properly in the following situations:
a. Shooting dark objects far away.
b. Shooting objects with sparse or highly repetitive textures.
c. Shooting objects that emit light or are highly reflective (e.g., streetlights and glass).
d. Shooting flickering objects.
e. Capturing fast-moving subjects.
f. Attempting to focus while the drone or gimbal is moving fast.
g. Shooting objects with varying distances in the focus range.

In good lighting conditions, enable AF mode and tap the center point of the screen. Check if AF works. (AF is available in a specific region and does not work if you tap near the edges of the app interface. Ensure the shooting target remains in the center of the screen.)

4. Connect the drone to the mobile device through the app and check for any prompts about firmware update (ensure the mobile device is connected to the Internet). Update the firmware to the latest version as prompted. If no prompts appear, proceed to the next troubleshooting step.

5. Reset the camera settings in the app.

6. If the issue persists, update the drone firmware.

7. If the images are still blurry after camera settings are reset, go to s.dji.com/selfrepair and request a repair for applicable models listed below. For steps of requesting a repair, visit s.dji.com/repair-tutorial.

DJI Thor Posted at 7-7 00:22
Thank you for the footage provided. May I know have you tried to troubleshoot before as following?
1. Check whether the lens is dirty. We recommend wiping the lens with a wet tissue.

a. This is not the case
b. Not the case also
c. Could be sometimes but in the blurry pictures it was not the case
d. This is not the case
e. Not je case either because as you can see on the images provided the boats are at anchor so at 0 speed.
f. This is not the case as the drone is at 0 speed when taking those pictures and the gimball static.
g. This is not the case.


First time I’m hearing the the AF is not available in some parts.
Even if I’m far from doing the focus in the corners, do you have more details and a picture showing where the AF is available and not available?

4. As checked with DHI Support all the apps and firmwares are the latest.

5. Done today. I’ll test if it has improve or if it hasn’t changed nothing.

6. Drone forward is already the latest.

7. See my answer at point 5. I’ll test it and come back to you.

Nociferyon Posted at 7-8 02:55
a. This is not the case
b. Not the case also
c. Could be sometimes but in the blurry pictures it was not the case

Thank you for your updates. Sure we will wait for your updates and help you to further check. Thanks.

Today I changed 4 things and the pictures are perfect, no more probelems!

Here are things I’ve changed:
1. reset the camera parameters
2. Add a circular polarizer
3. Disabled AFC
4. Used a different battery (according to the previous owner of the drone, one of the battery may be defective)

I’ll investigate furthermore to see what was exactly the thing that was the source of solution.

Nociferyon Posted at 7-8 12:29
Today I changed 4 things and the pictures are perfect, no more probelems!

Here are things I’ve changed:

Hello. It's great to hear you've resolved your issues. If you have any further questions or concerns, please do not hesitate to contact our support team.

DJI Susan Posted at 7-8 18:11
Hello. It's great to hear you've resolved your issues. If you have any further questions or concerns, please do not hesitate to contact our support team.

After having tested all the points one by one I can confirm the issue was solved by 1. reset the camera settings.

Nociferyon Posted at 7-15 03:40
After having tested all the points one by one I can confirm the issue was solved by 1. reset the camera settings.

Hello.Thank you for the update. We are glad to hear that resetting the camera settings resolved the issue. Please don't hesitate to reach out if you encounter any further problems or have any other questions.