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C1 stickers received but cannot upload photos
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1635 40 5-11 06:31
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rvingen
lvl.1
Flight distance : 194111 ft
Netherlands
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I received the stickers for the C1 certification and applied them to my Air 2S.

Going back to the aplication in order to upload the photos, it still says the stickers have "to be shipped", step 2 of the process. Therefore I cannot go to the third step "Photos to be Uploaded".

Anyone had the same problem before?


IMG_3927.jpeg
5-11 06:31
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Zeb61
lvl.4
Flight distance : 151010 ft
Italy
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I think you have my stickers...
5-11 13:16
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fans9c70d48b
lvl.1
Flight distance : 186690 ft
Netherlands
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I just experienced the same... Anyone knows what should be the next step to finish?
Regards.
5-11 14:03
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djiuser_X5lCmaOlgGx0
lvl.1
Flight distance : 353967 ft
Netherlands
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Same here! Received the stickers but status is "To be shipped". DJI, what to do???
5-11 16:29
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi there, thank you for reaching out. Would you send me your application number (Cx*********) by PM for further checking? Thanks.
5-11 17:24
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DJI Thor
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fans9c70d48b Posted at 5-11 14:03
I just experienced the same... Anyone knows what should be the next step to finish?
Regards.

Hi there, may I know if you submitted the application successfully? If yes, please provide us the application number by PM for further checking, thanks.
5-11 17:25
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DJI Thor
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djiuser_X5lCmaOlgGx0 Posted at 5-11 16:29
Same here! Received the stickers but status is "To be shipped". DJI, what to do???

Hi there, you could also send me the application number via PM for checking, thanks.
5-11 17:26
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rvingen
lvl.1
Flight distance : 194111 ft
Netherlands
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DJI Thor Posted at 5-11 17:24
Hi there, thank you for reaching out. Would you send me your application number (Cx*********) by PM for further checking? Thanks.

I just did, thanks for helping!
5-11 21:37
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Zeb61
lvl.4
Flight distance : 151010 ft
Italy
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For me the opposite: stickers sent on May 1 (or 2?) but not yet received.
The problem is that stickers are sent by ordinary mail, without tracking.
5-11 21:59
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DJI Thor
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rvingen Posted at 5-11 21:37
I just did, thanks for helping!

Thanks. We will check into it.
5-12 01:17
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DJI Thor
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Zeb61 Posted at 5-11 21:59
For me the opposite: stickers sent on May 1 (or 2?) but not yet received.
The problem is that stickers are sent by ordinary mail, without tracking.

Hi there, would you mind providing us the application number for checking? You could send us by PM, thanks.
5-12 01:18
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Bernd D.
lvl.2
Flight distance : 171060 ft

Germany
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Disaster Cx certification, labels sent out and support page not updated, labels not sent out and support page updated. Today is the 12th day of waiting for the labels, according to the support page 29.04. sent, according to support chat May 1st. sent. Still nothing there! According to the post app, no letter announcement. What DJI is doing is just shameful!
5-12 03:56
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djiuser_X5lCmaOlgGx0
lvl.1
Flight distance : 353967 ft
Netherlands
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DJI Thor Posted at 5-11 17:26
Hi there, you could also send me the application number via PM for checking, thanks.

No idea how to send you a pm
5-12 08:16
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AGFly
lvl.2
Austria
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djiuser_X5lCmaOlgGx0 Posted at 5-12 08:16
No idea how to send you a pm

Doesn't work on the mobile page, use the "Personal Message" button next to his name on the Desktop page.
5-12 08:17
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Marruk8865
lvl.1
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Netherlands
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AGFly Posted at 5-12 08:17
Doesn't work on the mobile page, use the "Personal Message" button next to his name on the Desktop page.

thanks. got t!
5-12 14:03
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DJI Thor
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djiuser_X5lCmaOlgGx0 Posted at 5-12 08:16
No idea how to send you a pm

Hi there, we received PM and forwarded to check with our relevant team.
5-13 02:07
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markokehr
lvl.1
Flight distance : 796854 ft
Germany
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Hey, I have the same problem with the photo upload.
5-13 20:37
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rvingen
lvl.1
Flight distance : 194111 ft
Netherlands
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DJI Thor Posted at 5-12 01:17
Thanks. We will check into it.

Problem solved, thanks a lot!
5-13 23:34
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DJI Thor
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rvingen Posted at 5-13 23:34
Problem solved, thanks a lot!

It's our pleasure. If you have further inquiry, please feel free to leave us a message.
5-13 23:42
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DJI Thor
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markokehr Posted at 5-13 20:37
Hey, I have the same problem with the photo upload.

Hi, thank you for reaching out. Sorry that we did not see the photo you mentioned. Would you please double check? Or you could PM me your application number for checking, thanks.
5-13 23:45
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DJI Thor
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Bernd D. Posted at 5-12 03:56
Disaster Cx certification, labels sent out and support page not updated, labels not sent out and support page updated. Today is the 12th day of waiting for the labels, according to the support page 29.04. sent, according to support chat May 1st. sent. Still nothing there! According to the post app, no letter announcement. What DJI is doing is just shameful!

Hi there, we are sorry to hear this feedback. Would you please PM me your application number for checking? Thanks.
5-13 23:47
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DosPalotes
lvl.3
Flight distance : 39820 ft
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Germany
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Bernd D. Posted at 5-12 03:56
Disaster Cx certification, labels sent out and support page not updated, labels not sent out and support page updated. Today is the 12th day of waiting for the labels, according to the support page 29.04. sent, according to support chat May 1st. sent. Still nothing there! According to the post app, no letter announcement. What DJI is doing is just shameful!

5-14 00:06
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Bernd D.
lvl.2
Flight distance : 171060 ft

Germany
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DJI Thor Posted at 5-13 23:47
Hi there, we are sorry to hear this feedback. Would you please PM me your application number for checking? Thanks.
To Late I am now traveling to Portugal for work for 3 months. The drone is at home in Germany, but I couldn't take it with me because it wasn't C1 certified.

Cx20240412000640
5-14 06:32
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Bernd D.
lvl.2
Flight distance : 171060 ft

Germany
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DosPalotes Posted at 5-14 00:06
[view_image]

Auch keine Sticker bekommen und musst heulen!
5-14 06:32
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AlexanderK
lvl.4
Flight distance : 2066709 ft
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Netherlands
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Same here. Netherlands, process started as it came live. Today I received the stickers but the process is in step 2 and no way to move forward.
5-14 09:33
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Marruk8865
lvl.1
Flight distance : 353967 ft
Netherlands
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After providing my DJI Thor my casenumber the process is now finished. Next question: Am I able to download the certificate to my phone and save it? Or is it just in the Flyapp?
5-14 21:22
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Bernd D.
lvl.2
Flight distance : 171060 ft

Germany
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Save it to Computer and Print the PDF and do it to your Drohne.
5-15 01:28
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DJI Thor
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Bernd D. Posted at 5-14 06:32
To Late I am now traveling to Portugal for work for 3 months. The drone is at home in Germany, but I couldn't take it with me because it wasn't C1 certified.

Cx20240412000640

Sorry for the reply. I was on leave yesterday. I received your PM. Since the issue has been resolved, if you have further question, please feel free to let me know. We will here to help!
5-15 23:48
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DJI Thor
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Marruk8865 Posted at 5-14 21:22
After providing my DJI Thor my casenumber the process is now finished. Next question: Am I able to download the certificate to my phone and save it? Or is it just in the Flyapp?

Hi there, the final document will appear and you could download it in the [Fly app]-[service]-[Cx label Request] or DJI Service Portal on our DJI official website. Thanks. c82cfd21-f6e7-4d50-9b65-1bf5a3fce9eejpeg.jpeg
5-15 23:50
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Bernd D.
lvl.2
Flight distance : 171060 ft

Germany
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DJI Thor Posted at 5-15 23:48
Sorry for the reply. I was on leave yesterday. I received your PM. Since the issue has been resolved, if you have further question, please feel free to let me know. We will here to help!

Send me a DJI drone to Portugal as compensation. ;-)
5-16 00:03
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TrySkyFly
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Flight distance : 186690 ft
Germany
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DJI Thor Posted at 5-11 17:25
Hi there, may I know if you submitted the application successfully? If yes, please provide us the application number by PM for further checking, thanks.

Hi Thor,

I have the Cx number for you.
I cannot send you a PM? Maybe because of lack of rights?
I changed my forum name from fans9c70d48b to the easier name of TrySkyFly.
Maybe that's the problem?
Second problem (maybe?) is that I was logged in under another name in DJI Fly app? There my name is Backyardguy
I have several DJI products over the years and therefore this problem arises maybe.

Regards.
5-16 00:50
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DJI Thor
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TrySkyFly Posted at 5-16 00:50
Hi Thor,

I have the Cx number for you.

Hi there, thank you for your reply. I sent you the PM, and you could reply me with the application number for further checking, thanks.
5-16 03:26
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MarkusK
lvl.2
Flight distance : 216191 ft
Germany
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I received the C1 stickers yesterday and now I have the problem that the case information still says to be shipped. So I can't upload any photos.
5-19 01:32
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MrBernd
lvl.2
Flight distance : 297694 ft
Germany
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Hello,
i use the smart controller to controll my air 2 s. I took photos with my cell phone and then copied them to the controller, but the upload program for certification says that the timestamp between taking the photo and uploading it is too far apart.
Unfortunately I can't upload any photos. is there an alternative?



has anyone a idea?

best regards
5-19 08:11
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rvingen
lvl.1
Flight distance : 194111 ft
Netherlands
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Login to your DJI account on a PC or Mac, then go to https://repair.dji.com/certification/list and upload them from there.
5-19 08:20
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MrBernd
lvl.2
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Germany
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rvingen Posted at 5-19 08:20
Login to your DJI account on a PC or Mac, then go to https://repair.dji.com/certification/list and upload them from there.

Thanks a lot
5-19 08:37
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rvingen
lvl.1
Flight distance : 194111 ft
Netherlands
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You're welcome!
5-19 08:42
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MarkusK
lvl.2
Flight distance : 216191 ft
Germany
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I was just able to upload the photos
20240520_152355.jpg
5-20 05:27
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MarkusK
lvl.2
Flight distance : 216191 ft
Germany
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and within a few minutes everything was done
20240520_153508.jpg
5-20 05:38
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MotoAndy
New

Netherlands
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Hello, I Have this same problem, stickers are arrived but I can`t download the photos, help...
case information still says to be shipped
6-21 10:20
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