Hello DJI fans,

I am the proud owner of Osmo Action 4 that I use to film my MTB rides in nature.
Last week, after reviewing the captured footage I noticed that the RockSteady stabilisation stopped working in the middle of the file.
After the ride, I stopped the camera and then turned it on for the next ride and it worked perfectly, also since, no issues.

It might have been a software glitch and I would like to contribute with the file for the engineering team.

Just let me know how and where to upload the file, since it is quite large, over 16GB.

Thanks and let me know if any of you experienced similar issues.

BFM Team

Hi, bfm7eam. Thank you for reaching out and we're sorry for the inconvenience. Can you please share with us a video showing the issue for us to check further?

DJI Gamora Posted at 5-16 06:34
Hi, bfm7eam. Thank you for reaching out and we're sorry for the inconvenience. Can you please share with us a video showing the issue for us to check further?

Hello Gamora,

I tried to upload it to Dropbox. Here is the link. Let me know if you can get it.

https://www.dropbox.com/scl/fo/pj6698jm2znejgppug8x2/AA7QMYsOD5-UGhbvIv20DdU?rlkey=8cc296tvsqu52j9oo8l58vfyn&st=try0nu6v&dl=0

Cheers,

BFM Team

At 07:49 when you click on your helmet strap or something, you can hear something happening with the camera and Rocksteady is turned off after that.
I can also hear a sound buzz (or something)  So something have happend at that moment that made the stabilization turn off.

Have included that part for other to see (link only last 2 days)

https://streamable.com/8hu2xf

johansenfoto Posted at 5-16 12:10
At 07:49 when you click on your helmet strap or something, you can hear something happening with the camera and Rocksteady is turned off after that.
I can also hear a sound buzz (or something)  So something have happend at that moment that made the stabilization turn off.

Hello back,

The backpack buckle is the click, the buzzing is my jacket grinding and the other sound is my dog breathing. All these sounds happen a lot and no issues till then or thereafter.  
I rather suspect the poor light... but it's just a guess...

fans7e7cf6b4 Posted at 5-16 16:52
Hello back,

The backpack buckle is the click, the buzzing is my jacket grinding and the other sound is my dog breathing. All these sounds happen a lot and no issues till then or thereafter.  

I see, but the sound I refer to sound like a internal electric sound.

I got it now. Didn't catch it. Will listen again

bfm7eam Posted at 5-16 08:16
Hello Gamora,

I tried to upload it to Dropbox. Here is the link. Let me know if you can get it.

Thank you for the link, bfm7eam. Let me forward this to our relevant team for further checking.

bfm7eam Posted at 5-16 08:16
Hello Gamora,

I tried to upload it to Dropbox. Here is the link. Let me know if you can get it.

Hi, fans7e7cf6b4. Please check my DM regarding the topic we discussed. Thank you.

bfm7eam Posted at 5-16 08:16
Hello Gamora,

I tried to upload it to Dropbox. Here is the link. Let me know if you can get it.

Hi, fans7e7cf6b4. Thank you for reaching patiently waiting. Our relevant team would like to request the camera log and the time and date to confirm this further.

How to export a Log File?
1. Reproduce the abnormal process.
2. Go to camera unit System Settings - Device Info. Tap “Export Logs”.
3. Mount the camera unit and front touchscreen module/power module. Connect to Osmo Action 4 in a computer using a USB cable.
4. Select “File Transfer” on the Osmo Action 4 screen. Go to “My Computer”. Find the corresponding disc for the Osmo Action 4 (internal storage).
5. Export all log files and zip them. Send the entire zip file back for analysis and confirmation (Also check the time point when the abnormality occurred to determine the log position).

Please keep us posted.

DJI Gamora Posted at 5-21 07:38
Hi, fans7e7cf6b4. Thank you for reaching patiently waiting. Our relevant team would like to request the camera log and the time and date to confirm this further.

How to export a Log File?

Hello guyz,

Sorry for the late reply,
Here is the link with zip file including camera logs and a text file where i pointed in the title the time of the Rock steady error occurence.

Camera logs and error indication

Wait for news,

F.

https://www.dropbox.com/scl/fi/53dd5deqy92kg620gei1a/DJI-Action4-Camera-Logs-of-Rocksteady-stops-while-filming.zip?rlkey=nogl9727yzmmffmxcfmtz34gb&st=0casr4mc&dl=0

DJI Gamora Posted at 5-21 07:38
Hi, fans7e7cf6b4. Thank you for reaching patiently waiting. Our relevant team would like to request the camera log and the time and date to confirm this further.

How to export a Log File?

https://www.dropbox.com/scl/fi/53dd5deqy92kg620gei1a/DJI-Action4-Camera-Logs-of-Rocksteady-stops-while-filming.zip?rlkey=nogl9727yzmmffmxcfmtz34gb&st=0casr4mc&dl=0

bfm7eam Posted at 5-29 20:23
https://www.dropbox.com/scl/fi/53dd5deqy92kg620gei1a/DJI-Action4-Camera-Logs-of-Rocksteady-stops-while-filming.zip?rlkey=nogl9727yzmmffmxcfmtz34gb&st=0casr4mc&dl=0

Hi there,

Thank you very much for your efforts. I'll forward this right away and will make sure to give you updates. I appreciate your patience. Could you provide the date and time as well for us to check this with the relevant department.

We are looking forward to your response for further assistance. Thank You

DJI Gamora Posted at 7-18 03:07
Hi there,

Thank you very much for your efforts. I'll forward this right away and will make sure to give you updates. I appreciate your patience. Could you provide the date and time as well for us to check this with the relevant department.

Hello, hello,

The ride took place on the 5th of April 2024, at around 15.00 hours, give or take.

From the sound of it, it's just bad hardware. Maybe a replacement will confirm?

fans039f374d Posted at 7-19 06:53
Hello, hello,

The ride took place on the 5th of April 2024, at around 15.00 hours, give or take.

Hi there,

Thank you for reaching out.

We are checking with the relevant team on this matter with the provided information and will get back to you with an accurate answer once we have the result.

We appreciate your understanding and patience, thank you!

FfoSuy Posted at 7-19 15:30
From the sound of it, it's just bad hardware. Maybe a replacement will confirm?

Hi there,

Thanks for sharing your experience. While we can't confirm the exact issue without reviewing the camera log, we'll definitely check it out. Once we have a diagnosis, we'll get back to you with the exact problem and a solution here.

We appreciate your understanding and patience, thank you!