After a few minutes flying with head tracking on the avata2 gimbal begins a strange jumping jitter thing that I just cant figure out. It hasn't been crashed or anything and it seems like a software or firmware bug because it will stop jumping jittering sometimes for a minute or two when i pause and  re zero the motion 3. It does NOT do it when head tracking is off. I've spent several batteries testing when it does and doesn't do this... It is definitely the head tracking somehow causing it. I have factory reset everything, have latest firmware, and it still does this. I uploaded a video of it to show what I'm talking about.

https://youtu.be/7rnQeyKJt3s

Ii forgot to mention that I also calibrated everything.... Please help.

Ii cant find any information about this and dji isnt speaking up on it
If i knew it was firmware and they know about the issue, i would wait for an update but i dont think anyone else is talking about it

The firmware update may 28 fixed the issue

RadioRoss Posted at 5-28 13:34
The firmware update may 28 fixed the issue

I have experienced the exact same issue of the twitching when the head tracking is on . Glad the update resolved it for you. I have not had a chance to fly with the new firmware yet.

I am so annoyed with this issues since day of purchase.  What can be done to fix it??!!,

userabb71874c2 Posted at 6-18 21:57
I am so annoyed with this issues since day of purchase.  What can be done to fix it??!!,

Hi there, thank you for reaching out and we do apologize for any inconvenience caused. Since you've done the troubleshooting steps and the issue still persists, kindly provide us the flight logs for us to share it with our engineering team and investigate further on this. This will allow us to asses and advise you accordingly.

Looking forward to your response. Thank you for your valuable cooperation!

DJI Natalia Posted at 6-19 04:03
Hi there, thank you for reaching out and we do apologize for any inconvenience caused. Since you've done the troubleshooting steps and the issue still persists, kindly provide us the flight logs for us to share it with our engineering team and investigate further on this. This will allow us to asses and advise you accordingly.

Looking forward to your response. Thank you for your valuable cooperation!

Having the same issue with the DJI mini 4 using goggles 3 and motion 3. Only happens when head tracking is on, constant jerking up or down of the gimbal. Highly irritating and makes it impossible to get any usable footage.

DJ Ravien Posted at 7-19 12:04
Having the same issue with the DJI mini 4 using goggles 3 and motion 3. Only happens when head tracking is on, constant jerking up or down of the gimbal. Highly irritating and makes it impossible to get any usable footage.

Thank you for sharing your concern with us. We apologize for the inconvenience that occurred. May we confirm if you have updated the firmware to the latest version as well?

DJI Natalia Posted at 7-19 15:04
Thank you for sharing your concern with us. We apologize for the inconvenience that occurred. May we confirm if you have updated the firmware to the latest version as well?

Yes I have, everything is up to date. Does it constantly, seems more likely to happen than to not.

DJ Ravien Posted at 7-19 16:02
Yes I have, everything is up to date. Does it constantly, seems more likely to happen than to not.

Thank you for the prompt updates. In regards to your issue, could you please try to perform gimbal calibration and see if the issue persists ? Please follow this steps to perform gimbal calibration : Connect the aircraft to the DJI Fly app. Click the settings (···) icon on the upper right of the image transmission page, and then choose "Control", and "Gimbal Calibration". Looking forward to your updates. Thank you.

DJ Ravien Posted at 7-19 12:04
Having the same issue with the DJI mini 4 using goggles 3 and motion 3. Only happens when head tracking is on, constant jerking up or down of the gimbal. Highly irritating and makes it impossible to get any usable footage.

Hello Dj Ravien,
                           I am having the exact same issue with the gimbal jumping as you are. I am flying the Mini 4 Pro as well with the Goggles 3 and motion controller 3. All my firmware is up to date and I have tried the suggested gimble re-calibration with no good result. I am hoping that DJI is aware of this issue and will be addressing the issue soon.

Glidepath Posted at 7-25 06:38
Hello Dj Ravien,
                           I am having the exact same issue with the gimbal jumping as you are. I am flying the Mini 4 Pro as well with the Goggles 3 and motion controller 3. All my firmware is up to date and I have tried the suggested gimble re-calibration with no good result. I am hoping that DJI is aware of this issue and will be addressing the issue soon.

I am also having the same issue and it happens on both the mini 4 pro and Air 3. The gimble has been recalibrated as well with all the latest firmware.

I just realized my motion controller 3 hadn't been updated with the latest firmware so I went ahead and updated it and now hopefully it will be fixed.

djiuser_68FcExVAZW2w Posted at 7-26 10:40
I just realized my motion controller 3 hadn't been updated with the latest firmware so I went ahead and updated it and now hopefully it will be fixed.

Did it fix it?

Has anyone found a solution to the Gimble Jumping when using the Headtracking??
I am running out of ideas to try as all of my firmware is up to date and refreshed several times. I have bound and unbound the Goggles 3 several times as well. and I am flying the Mini 4 Pro with the remote controller 3 which I have also refreshed several times. HELP!

Glidepath Posted at 8-7 06:02
Has anyone found a solution to the Gimble Jumping when using the Headtracking??
I am running out of ideas to try as all of my firmware is up to date and refreshed several times. I have bound and unbound the Goggles 3 several times as well. and I am flying the Mini 4 Pro with the remote controller 3 which I have also refreshed several times. HELP!

Hi there, thank you for reaching out and we do apologize for the trouble caused. In regards to your issue, could you please try to perform gimbal calibration and see if the issue persists ? Please follow this steps below to perform gimbal calibration :

- Connect the aircraft to the DJI Fly app.
- Click the settings (···) icon on the upper right of the image transmission page, and then choose "Control", and "Gimbal Calibration".

Looking forward to your updates. Thank you.

DJI Natalia Posted at 8-8 01:49
Hi there, thank you for reaching out and we do apologize for the trouble caused. In regards to your issue, could you please try to perform gimbal calibration and see if the issue persists ? Please follow this steps below to perform gimbal calibration :

- Connect the aircraft to the DJI Fly app.

Yes I did that several time and the issue still persists. Do you have any other suggestions. I believe the problem is something in the Goggles 3 as I have seen reports on the DJI Forum from Air 3 and Avata 2, and other Minin 4 Pro flyers.

Glidepath Posted at 8-8 02:36
Yes I did that several time and the issue still persists. Do you have any other suggestions. I believe the problem is something in the Goggles 3 as I have seen reports on the DJI Forum from Air 3 and Avata 2, and other Minin 4 Pro flyers.

If I had another set of Goggles 3 to try and see if the issue was something physical instead of a firmware bug I would do that. Can you share how the headtracking works, so I can understand it more clearly.

Glidepath Posted at 8-8 02:41
If I had another set of Goggles 3 to try and see if the issue was something physical instead of a firmware bug I would do that. Can you share how the headtracking works, so I can understand it more clearly.

Hi there, thank you for sharing the updates and we do apologize that the issue still persists. Could you please share us a video recording showing the issue for us to forward it to our engineering team and check further on this?

Looking forward to your response. Thank you for your continued support!

DJI Natalia Posted at 8-8 03:32
Hi there, thank you for sharing the updates and we do apologize that the issue still persists. Could you please share us a video recording showing the issue for us to forward it to our engineering team and check further on this?

Looking forward to your response. Thank you for your continued support!

My video is in an MP4 format and I have no ability to convert it to another to be able to upload the file.
My video does look exactly like the one provided by Radio Ross at the head of this post who is having the same problem with his Avata 2.

Glidepath Posted at 8-8 07:27
My video is in an MP4 format and I have no ability to convert it to another to be able to upload the file.
My video does look exactly like the one provided by Radio Ross at the head of this post who is having the same problem with his Avata 2.

The gimble tilts down slightly for a fraction of a second and then moves quickly back up to its original position. This happens over and over at no regular interval and continues until you exit the Head Tracking mode. Once the Head Tracking is off the gimble performs in a normal manner.

Glidepath Posted at 8-8 07:31
The gimble tilts down slightly for a fraction of a second and then moves quickly back up to its original position. This happens over and over at no regular interval and continues until you exit the Head Tracking mode. Once the Head Tracking is off the gimble performs in a normal manner.

Hi there, since you have updated your firmware and did the troubleshooting as well, I would recommend sending your device back to our repair facility. This will allow our certified technicians to fully inspect the device. You may register an online repair request here: [https://repair.dji.com/us/repair/index]. Please rest assured that this will be taken care of and handled accordingly. Thank you for your understanding and have a nice day ahead!

Just to be clear, am I just sending the Goggles 3? If not can you list all of the devices you require. I have the Mini 4 Pro, RC 2 with the screen, and Motion Controller 3.
Can you tell me what this repair service will cost me beyond the shipping fee. Thanks Bruce Tuthill btuthill@bellsouth.net

Glidepath Posted at 8-9 10:09
Just to be clear, am I just sending the Goggles 3? If not can you list all of the devices you require. I have the Mini 4 Pro, RC 2 with the screen, and Motion Controller 3.
Can you tell me what this repair service will cost me beyond the shipping fee. Thanks Bruce Tuthill

On additional question to ask, Once all the devices I have are set up correctly, that is the (Mini 4 Pro, RC2, Motion Controller 3 and Goggles 3) Should I be able to turn on the drone and RC 2 and fly that way, or turn on the drone, Goggles 3, and Motion Controller 3, and fly that way without having to do anything else? Or do you have to Unbind the RC 2 from the drone, and bind the MC 3, Goggles 3, and drone to fly in that configuration? Thanks




I


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Glidepath Posted at 8-9 10:20
On additional question to ask, Once all the devices I have are set up correctly, that is the (Mini 4 Pro, RC2, Motion Controller 3 and Goggles 3) Should I be able to turn on the drone and RC 2 and fly that way, or turn on the drone, Goggles 3, and Motion Controller 3, and fly that way without having to do anything else? Or do you have to Unbind the RC 2 from the drone, and bind the MC 3, Goggles 3, and drone to fly in that configuration? Thanks

This video:
https://www.google.com/search?q= ... mp;vld=cid:68a3db6e,vid:fiGjCDcQ-j0,st:246

Seems to indicate this is possible, although I have not been able to get that to work.
When I get to the last step I can't get the binding to work.
Hopefully you can comment on this.
If I am sending back the Goggles 3, Motion Controller 3, and Mini 4, I will include 2 SD cards in the drone and goggles with a recording of the Gimble Jumping for your engineers to see. Thanks
Long time cutsormer Bruce Tuthill

Glidepath Posted at 8-10 02:47
This video:
https://www.google.com/search?q=how+to+bind+my+goggles+3&oq=how+to+bind+my+goggles+3&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQIRigATIHCAIQIRigATIHCAMQIRigATIHCAQQIRigATIHCAUQIRigAdIBCjExMzA5ajBqMTWoAgiwAgE&sourceid=chrome&ie=UTF-8#fpstate=ive&vld=cid:68a3db6e,vid:fiGjCDcQ-j0,st:246

If it turns out that there is a defect in the Goggles 3 that I purchased from Drone Nerds, and authorized DJI Dealer, will that affect how much I have to pay for a replacement or repair?

Hello Radio Ross, Have you ever found a fix for the Gimble Jumping?  I am having the exact same issue only with the Mini 4 Pro, Goggles 3, and Motion Controller 3?

DJI Natalia Posted at 8-8 03:32
Hi there, thank you for sharing the updates and we do apologize that the issue still persists. Could you please share us a video recording showing the issue for us to forward it to our engineering team and check further on this?

Looking forward to your response. Thank you for your continued support!

Here is the link to my videos:   
Here is the link to Radio Ross video another pilot:
He is flying the Avata 2 with the Goggles 3
I am flying the Mini 4 Pro with the Goggles 3

Glidepath Posted at 10-12 03:17
Here is the link to my videos:   https://www.youtube.com/watch?v=YTjR1ItrTP4
Here is the link to Radio Ross video another pilot: https://youtu.be/7rnQeyKJt3s
He is flying the Avata 2 with the Goggles 3

HI there, thank you for sharing the videos above. May confirm if you've tried perform gimbal calibration? if no, kindly try perform gimbal calibration and see if it works.


Thank you!

Yes I have done the gimble re-calibration as the other pilots have done and that has not solved the problem.
I have a list of 5 other pilots from the DJI Forum, have the same issue, flying the Mini 4 Pro, Air 3, and Avata 2 with the Goggles 3. However I have tried to add their names to my post...but I get a prompt that that is against the rules?  Not sure why you would put the in place.
I have now tried 3 different pairs of Goggles 3 and they all have the jumping gimble movements you can see in my videos.
So I know you have a serious problem, involving several different drones when combined with the Goggles 3.
I have already sent a pair in for repair and had them returned and still the issue persists.
So I am not sure where to go from hear...I guess the message is you have to live with this as the new normal.

Glidepath Posted at 10-14 12:06
Yes I have done the gimble re-calibration as the other pilots have done and that has not solved the problem.
I have a list of 5 other pilots from the DJI Forum, have the same issue, flying the Mini 4 Pro, Air 3, and Avata 2 with the Goggles 3. However I have tried to add their names to my post...but I get a prompt that that is against the rules?  Not sure why you would put the in place.
I have now tried 3 different pairs of Goggles 3 and they all have the jumping gimble movements you can see in my videos.

Hi there, thank you for reaching out and we do apologize for the trouble caused. Could you pleas share us the case number for the repiar request you've submitted previously for us to check on this with the rlevant team and advise you accordingly?

Looking forward to your response. Thank you!

My last communication was with Jason from the DJI Customer Care Team today 10/16/2024 and the case number was: CAS-18253319-M7D4J9

Glidepath Posted at 8-7 06:02
Has anyone found a solution to the Gimble Jumping when using the Headtracking??
I am running out of ideas to try as all of my firmware is up to date and refreshed several times. I have bound and unbound the Goggles 3 several times as well. and I am flying the Mini 4 Pro with the remote controller 3 which I have also refreshed several times. HELP!

Ihave same problem with goggles and avata 2 and mini4pro.

Glidepath Posted at 8-8 02:41
If I had another set of Goggles 3 to try and see if the issue was something physical instead of a firmware bug I would do that. Can you share how the headtracking works, so I can understand it more clearly.

I can confirm. Goggles 3 with avata 2 and mini 4 pro. Same.