Hello DJI community
I’m reaching out to share my deeply frustrating and ongoing experience with the DJI Mini 3 Pro, hoping to bring attention to the significant issues I’ve faced and the inadequate support I’ve received from DJI. Here’s a detailed account of my ordeal:
1. Initial Excitement Turns to Disappointment: Like many DJI enthusiasts, I purchased the DJI Mini 3 Pro with high expectations, excited to use it for both personal and professional projects. However, my excitement quickly turned to disappointment when the drone began exhibiting persistent malfunctions right out of the box.
2. Troubleshooting Nightmares: I spent countless hours troubleshooting the issues myself, following every recommended procedure meticulously. Despite my efforts, the problems persisted, causing significant disruption to my work and immense frustration.
3. Ineffective Customer Support: Seeking help, I contacted DJI’s customer support multiple times through various channels—phone, live chat, and email. Unfortunately, the support I received was inconsistent and often contradictory. Each interaction left me feeling more bewildered and disheartened as representatives provided conflicting information and no real solutions.
4. Unfulfilled Promises and Lies: Throughout my communication with DJI, I was promised several callbacks and updates that never materialized. The shifting promises regarding compensation were particularly frustrating. Initially, I was told I would receive one type of product, only for this to change repeatedly. This lack of clarity and consistency is deeply unsettling and indicative of poor internal communication and customer care.
5. Replacement Process Woes: Despite following all required steps for a refund or replacement, the process has been nothing short of a nightmare. I was sent a refurbished drone that also didn’t work properly. Additionally, I was provided a coupon for an intelligent flight battery that did not work, further adding to my list of unresolved problems.
6. Health Impact and Stress: This entire process has taken a significant toll on my health. I’ve spent over 20 hours on the phone dealing with these issues, time that I needed for other important matters, including managing my health conditions. The stress and frustration from these prolonged interactions have been overwhelming, impacting both my professional and personal life.
7. Financial Losses: The malfunctioning drone has resulted in significant financial losses. I missed several job opportunities due to the unreliability of the equipment. This, coupled with the time and resources spent trying to resolve the issues, has been incredibly costly.
8. Ignored Requests for Escalation: Despite repeatedly asking to speak with higher-level support or management, my requests were either ignored or denied. This reluctance to escalate my concerns to someone who can truly help suggests a lack of accountability and responsiveness within DJI’s support structure.
9. Remaining Unresolved Issues: Even now, several critical issues remain unresolved. For instance, I have yet to receive the additional battery I was promised. Each attempt to resolve this matter has been met with conflicting information and unfulfilled promises, prolonging my frustration and hindering my ability to use my drone effectively.
Final Thoughts: This entire experience has left me feeling undervalued and disheartened. DJI’s actions, or lack thereof, clearly indicate a prioritization of their own cost concerns over the well-being and satisfaction of their customers. The financial losses, missed job opportunities, and relentless stress and anxiety I’ve endured far outweigh any monetary value assigned to a pair of goggles or any other compensation.
Moving forward, it is imperative that DJI reassesses its priorities and commits to a customer-centric approach that prioritizes empathy, responsiveness, and genuine concern for the well-being of its customers. Anything less would be a disservice to the loyal patrons who have entrusted their time, resources, and loyalty to the brand.
Thank you for taking the time to read about my experience. I hope this post can bring about some much-needed change.

Hi there, I apologize for any inconvenience you may have experienced. I truly understand how you feel right now. No worries, let me assist you with this.  To better assist you, could you please provide the case number(s) you were given when you contacted DJI's customer support? This reference information will help me understand your case and check with our relevant team.

Looking forward to your response.

Dear DJI,

Your statement that you "truly understand" how I feel right now does not align with my experience. I've spent months diligently explaining the severity and unprofessionalism of the problems and service issues I've faced, yet it feels like my concerns have gone unheard and unresolved. Despite my efforts to communicate clearly and provide detailed explanations, I've seen little progress or acknowledgment from your end. It's disheartening to feel like my feedback has fallen on deaf ears.

DJI Natalia Posted at 6-1 20:05
Hi there, I apologize for any inconvenience you may have experienced. I truly understand how you feel right now. No worries, let me assist you with this.  To better assist you, could you please provide the case number(s) you were given when you contacted DJI's customer support? This reference information will help me understand your case and check with our relevant team.

Looking forward to your response.

I have been given multiple case numbers which thay in itself shows the amount of unbelievable and unacceptable problems and actions that have occurred. I will provide you with one of the case numbers and i hope someone in the higher executive positions reach out to me to discuss the entire situation that has occurred. CAS-16270804-V9R5C5

djiuser_fSGBNCdTe886 Posted at 6-2 12:55
I have been given multiple case numbers which thay in itself shows the amount of unbelievable and unacceptable problems and actions that have occurred. I will provide you with one of the case numbers and i hope someone in the higher executive positions reach out to me to discuss the entire situation that has occurred. CAS-16270804-V9R5C5

Hi there. Thank you for your reply. We will forward this to the relevant team for further action. Once we get an update, we will inform you.

DJI Natalia Posted at 6-2 16:04
Hi there. Thank you for your reply. We will forward this to the relevant team for further action. Once we get an update, we will inform you.

Ok, i have been waiting to talk with someone but still have not recieved a call.or anything

djiuser_fSGBNCdTe886 Posted at 6-7 08:51
Ok, i have been waiting to talk with someone but still have not recieved a call.or anything

We noticed our team has sent you an email about this. May I ask if you've received the email?

Hi , Im in the same boat the magic 3 was an awesome drone this pro is a disaster , I had changed it and the new one doest take off from a moving object sensor errors and it flys bad ,its like it seas something infant of it and stops then restarts

I was actually just about to post an update on things and just saw this. Somehow the problems and issues still.contonue to happen and it has been a complete nightmare to say the least. Check out my update I'm about to post and see if you can relate to any if it

A Frustrating Journey with DJI: An Update

Dear DJI Forum Members,

I am compelled to share my ongoing, deeply frustrating experience with DJI in the hopes of both finding resolution and warning potential buyers about what they might be getting into. This ordeal has highlighted significant shortcomings in DJI's customer service, and I believe it’s important to make others aware.

Persistent Miscommunication and Delays:

1. False Claims of Shipments: DJI recently claimed they sent me two drones. However, I received only one drone, which arrived after three months of persistent follow-ups. This discrepancy is just one example of the misinformation I have been subjected to throughout this process.2.Unacceptable Delays: It took DJI three months to address the initial issues and provide me with a working drone. This extended period of waiting, filled with numerous phone calls and emails, has been a massive drain on my time and energy.
3. Repeated Lies and Empty Promises: I have been lied to between 10 and 20 times by DJI representatives. Each call or email interaction has been filled with conflicting information and unfulfilled promises.
4. Ignored Requests for Higher-Level Support: Despite asking over five times to speak with someone at a higher level, my requests were ignored or I was told no such department exists, which is blatantly false. This lack of accountability is unacceptable.
5. Unresolved Battery Issue: I was given a coupon for an intelligent flight battery that did not work. Despite numerous follow-ups, this issue remains unresolved, further complicating my ability to use the product as intended.
6. Confusion Regarding Promised Products: I have been met with inconsistent and misleading information regarding the replacement product I was to receive. This inconsistency and misinformation are unacceptable.
7.New Issues and Confusions: Just recently, I received an email asking me to send back the drone I just received for repairs, adding to the never-ending cycle of problems.

The Impact on My Experience:

This entire process has been so disheartening that I am seriously considering selling all my DJI equipment and switching to another brand. What once was a source of joy and professional utility has become a source of constant frustration and stress.

A Strong Warning to Potential Buyers:

For anyone considering DJI products, I urge you to reconsider. Based on my experience, DJI:

• Fails to Value Customers: The lack of effective customer service shows a clear disregard for customer satisfaction and well-being.
• Provides Misinformation: My interactions with DJI have been filled with incorrect information and unfulfilled promises.
• Wastes Your Time: The time spent trying to resolve issues caused by DJI has been overwhelming and exhausting.
• Cannot Be Trusted: Despite numerous assurances, DJI failed to deliver the quality of service expected from a leading brand.
  

In the past three months, I’ve been entangled in an endless cycle of trying to fix problems that were caused by DJI’s own errors. Their actions, or lack thereof, demonstrate a significant failure in customer service and support.

Conclusion:

I hope my experience serves as a cautionary tale for anyone considering DJI products. The frustration and stress I have endured are not worth the trouble. Until DJI makes substantial improvements to their customer service and accountability, I strongly advise against investing in their products. i will most likely be selling ALL of my dji products simply because of my experience with dji the past 3 months.

Thank you for your attention and support.

Best regards

2. Unacceptable Delays: It took DJI three months to address the initial issues and provide me with a working drone. This extended period of waiting, filled with numerous phone calls and emails, has been a massive drain on my time and energy.

3.. Repeated Lies and Empty Promises: I have been lied to between 10 and 20 times by DJI representatives. Each call or email interaction has been filled with conflicting information and unfulfilled promises.

4.  Ignored Requests for Higher-Level Support: Despite asking over five times to speak with someone at a higher level, my requests were ignored or I was told no such department exists, which is blatantly false. This lack of accountability is unacceptable.

5. Unresolved Battery Issue: I was given a coupon for an intelligent flight battery that did not work. Despite numerous follow-ups, this issue remains unresolved, further complicating my ability to use the product as intended.

6. Confusion Regarding Promised Products: I have been met with inconsistent and misleading information regarding the replacement product I was to receive. This inconsistency and misinformation are unacceptable.

7.New Issues and Confusions: Just recently, I received an email asking me to send back the drone I just received for repairs, adding to the never-ending cycle of problems.

The Impact on My Experience:

This entire process has been so disheartening that I am seriously considering selling all my DJI equipment and switching to another brand. What once was a source of joy and professional utility has become a source of constant frustration and stress.

A Strong Warning to Potential Buyers:

For anyone considering DJI products, I urge you to reconsider. Based on my experience, DJI:

Fails to Value Customers: The lack of effective customer service shows a clear disregard for customer satisfaction and well-being.
Provides Misinformation: My interactions with DJI have been filled with incorrect information and unfulfilled promises.
Wastes Your Time: The time spent trying to resolve issues caused by DJI has been overwhelming and exhausting.
Cannot Be Trusted: Despite numerous assurances, DJI failed to deliver the quality of service expected from a leading brand.
In the past three months, I’ve been entangled in an endless cycle of trying to fix problems that were caused by DJI’s own errors. Their actions, or lack thereof, demonstrate a significant failure in customer service and support.

Conclusion:

I hope my experience serves as a cautionary tale for anyone considering DJI products. The frustration and stress I have endured are not worth the trouble. Until DJI makes substantial improvements to their customer service and accountability, I strongly advise against investing in their products.

Thank you for your attention and support.

djiuser_fSGBNCdTe886 Posted at 6-8 09:01
A Frustrating Journey with DJI: An Update

Dear DJI Forum Members,

Hello there. Thank you for reaching out. First of all, let me express my sincerest empathy for the inconvenience this has caused you. I can imagine how disappointing it must be to invest time and effort into this matter only to feel like you're at a dead end. Please know that I'm here to listen and to see if there are any solutions we can try together. As for your case, we will check further with our relevant teams. Thank you for your patience and understanding.

djiuser_y7yliNvLTFrg Posted at 6-8 08:41
Hi , Im in the same boat the magic 3 was an awesome drone this pro is a disaster , I had changed it and the new one doest take off from a moving object sensor errors and it flys bad ,its like it seas something infant of it and stops then restarts

For flight safety, please don't take off/land from moving objects such as cars and ships. Positioning during takeoff/landing comes from combining the data from the vision sensor and GPS. It is easy to cause a positioning error when taking off/landing on a moving ship or car. It is not recommended you to do it. If you have any further inquiries, please feel free to contact us.

DJI Mindy Posted at 6-9 01:40
For flight safety, please don't take off/land from moving objects such as cars and ships. Positioning during takeoff/landing comes from combining the data from the vision sensor and GPS. It is easy to cause a positioning error when taking off/landing on a moving ship or car. It is not recommended you to do it. If you have any further inquiries, please feel free to contact us.

Hi Mindy
Thanks for your reply
Its my job to take off from moving yachts
With the Mavic 3 it was never a problem as long as you launch from your hand
The Mavic 3 pro does not take off at all ? and when it did it  flies   completely out of control, it did the opposite to what you wanted to do . It also just flies bad with an alarm saying Pitch angle to large
I have read a lot of posts and im not the only one with this problem
What do you suggest I do?
Return it for a new one?
Return the pro for a plain mavic 3 model
Are any of these option possible
If you like I can send you a clip of what I do
Thank you for your time
John
Return it and get a new one

djiuser_y7yliNvLTFrg Posted at 6-16 14:52
Hi Mindy
Thanks for your reply
Its my job to take off from moving yachts

As we explained above. Positioning during takeoff/landing comes from combining the data from the vision sensor and GPS. It is easy to cause a positioning error when taking off/landing on a moving ship or car. If you still consider there is an issue with the Mavic 3 Pro, you can provide us with the video for further confirmation.

Beware all DJI customers and potential customers, as previously stated I have been having non stop issues and serious problems with dji as a company and it's employees. The amount of times I have been misled, lied to, treated and so many other things is unbelievable. Never have I ever been treated with such disrespect and unprofessionalism by a company. I have countless recording, records and supporting information that backs up all of my statements and posts I have made regarding the past 4 months dealing with dji. I highly recommend others find a different company because not only have I seen others experience the same issues but it is beyond clear and proven by dji actions and words that they do not care about the customer or anything. They simply only care about taking your money and providing faulty products. From this point on I recommend dji has the highest ranked individual contact me ASAP and if not I will have no choice but to take care of the matter in a more legal action

djiuser_fSGBNCdTe886 Posted at 6-20 08:39
Beware all DJI customers and potential customers, as previously stated I have been having non stop issues and serious problems with dji as a company and it's employees. The amount of times I have been misled, lied to, treated and so many other things is unbelievable. Never have I ever been treated with such disrespect and unprofessionalism by a company. I have countless recording, records and supporting information that backs up all of my statements and posts I have made regarding the past 4 months dealing with dji. I highly recommend others find a different company because not only have I seen others experience the same issues but it is beyond clear and proven by dji actions and words that they do not care about the customer or anything. They simply only care about taking your money and providing faulty products. From this point on I recommend dji has the highest ranked individual contact me ASAP and if not I will have no choice but to take care of the matter in a more legal action

Hi there, we are sorry for any inconvenience. We noticed our team has replied to your email, could you please take a look? If you have any further inquiries or concerns, you can reply to that email.