DJI Natalia
 Administrator
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Hi there,
We apologize for the inconvenience you are facing. We would like you to follow some troubleshoot steps as below and if upon this troubleshoot issue still persist you can proceed to submit a case to Request Repair Service Online under this link; https://www.dji.com/support/repair
Troubleshooting steps;
1) Factory Reset your RC > Refresh firmware on RC and Drone > Run RC calibration (reffering to step 2)
2) Please do the calibration in DJI Fly App, (DJI Assistance2 only support for firmware updates)
For your inquiry regards to using litchi instead of DJI Fly App, unfortunately DJI products only support DJI softwares. Any damage caused by using the DJI product with a non-DJI product or third-party accessory/software that is not authorized by DJI, DJI Care Refresh services / DJI Warranty will not be covered.
I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You! |
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