My Receiver doesn't seem to have a signal on the "Out" output. I have adjusted levels on Transmitters and the Reciever and I have changed cables still no signal coming out. I need to feed a signal to my Panasonic GH5 , which I have set the Reciever profile for...still no joy. I do have audio coming out of the Headphone jack which I'm reluctant to use but I guess if I'm careful with my GH5 input I could use... still I would love to know if it's maybe a bad output or if I'm doing something wrong or something not setup up correctly. I have tried other camera's as well. Any help appreciated.

Hi there,

May I know are you trying to connect and use your DJI Mic 2 with your camera device?

If yes, you can try by attach the receiver to a camera using the cold shoe on the receiver, then connect the receiver to the microphone port of the camera using the camera cable provided.

When using the microphone with a camera, it is recommended to increase receiver
gain and decrease camera gain for enhanced audio capture.

We are looking forward to your response for further assistance. Thank You

Thanks for the reply. I hoped I was clear but maybe not.  As the picture shows, I have the DJI Receiver attached to my GH5 and the DJI "Out" is plugged into the GH5's mic input. The DJI Transmitter is connected to the DJI Receiver and it's showing a good signal.  The GH5 is setup to monitor the signal from the Receiver but no signal is showing on the GH5. I have adjusted the gain on the Transmitter(Mic) and the Receiver to no avail.   If....I come out of the DJI  Receiver "Headphone" jack I do have a signal into the GH5. I "think" there is an issue with the "Out" jack on the DJI Transmitter for some reason....or maybe I'm missing something.

Below is a picture shows that I am getting a signal from the Headphone jack of the transmitter into the GH5. So I feel the cable is good it just maybe the "Out" jack is the issue. Also just wondering if anyone else has had this issue but looks like they haven't.

So... I guess the Receiver needs repair since I do not have a signal on the "Out" jack only the headphone jack?

I am having the same issue. Headphone out works but record out isn’t working. I’ve had it for only two months. Arrived out of state on a film shoot and this happens. Does this need to be sent in for repair?

fans7c0ea622 Posted at 6-24 20:23
I am having the same issue. Headphone out works but record out isn’t working. I’ve had it for only two months. Arrived out of state on a film shoot and this happens. Does this need to be sent in for repair?

Hi there, thank you for reaching out and we're sorry to hear that you're facing the same issue. May I know are you trying to connect and use your DJI Mic 2 with your camera device? Also, can you please share us an operation video showing the issue for us to have better understanding on this and check further for you?

Looking forward to your response. Thank you for your continued support!

Hi everyone. I also have a problem. Camera GH5S. OUT does not work. One channel makes a strange noise.
https://youtu.be/McmPmYUKprk

I am having the same issue. Transmitter and receivers are working fine with standalone recording, but no signal comes out of the receiver to go into the camera. I have tested different cables and three different cameras. I reset to factory settings, and tried different audio levels etc. Is this a faulty receiver that needs to be returned?

VideoPlantLady Posted at 7-17 09:58
I am having the same issue. Transmitter and receivers are working fine with standalone recording, but no signal comes out of the receiver to go into the camera. I have tested different cables and three different cameras. I reset to factory settings, and tried different audio levels etc. Is this a faulty receiver that needs to be returned?

Hi there, thank you for reaching out and we do apologize for the inconvenience caused. May I confirm the camera model you're trying to connect with your DJI Mic 2? Also, make sure the firmware is updated to the latest version.

If the issue still persists, kindly share us a video recording showing the issue for us to investigate further with the relevant team.

Looking forward to your response. Thank you for your support!

I am having the same issue, the headphone jack works but the audio output doesn't

Hi I am having the same issue on two units I purchased very disappointed to be honest.

i have the same problem. audio 3.5mm jack not working. all the days no problem and now no working. it looks like a big firmware bug. many users have the same problems.
i send it back to amazon to get my money back and buy sony or rode.

Hi I have also this very same problem and it happened suddenly. Only sound signal from the headphones out jack. I am not sure if the sound is the same as when it worked from the mic out.  And that right before holiday and planned filming and recording sound. The help desk in Netherland didnt understand nor wanting to sent a new kit. I now have to send all back and wait for weeks/ months I guess.......

Did you get any solution?

Stiflo Posted at 8-15 09:14
Hi I have also this very same problem and it happened suddenly. Only sound signal from the headphones out jack. I am not sure if the sound is the same as when it worked from the mic out.  And that right before holiday and planned filming and recording sound. The help desk in Netherland didnt understand nor wanting to sent a new kit. I now have to send all back and wait for weeks/ months I guess.......

Hi there, thank you for reaching out and we do apologize for the trouble caused. May I confirm if you're trying to connect your mic to a camera? if yes, kindly share us the specific camera model and also the DJI mic model you're using for us to check further.

Looking forward to your response. Thank you!

DJI Natalia Posted at 8-16 03:26
Hi there, thank you for reaching out and we do apologize for the trouble caused. May I confirm if you're trying to connect your mic to a camera? if yes, kindly share us the specific camera model and also the DJI mic model you're using for us to check further.

Looking forward to your response. Thank you!

Yes cable to a Nikon Z6 camera. If more people having this very same problem please fix it so we dont have to send it to service in another country

Stiflo Posted at 8-16 13:48
Yes cable to a Nikon Z6 camera. If more people having this very same problem please fix it so we dont have to send it to service in another country

Hi there, we truly understand your frustration on this issue. We will check on this with our relevant department and update you soon. Thank you for your patient.

I have the same issue.

I kind of found a workaround. U need the Multi-shoe camera adapter for the dji mic 2 and the latest version of the firmware to avoid a bug of the connection to the receiver.

but the Receiver's Out is still not working tho....

djiuser_uqRwVMpbeeL8 Posted at 8-17 01:48
I have the same issue.

I kind of found a workaround. U need the Multi-shoe camera adapter for the dji mic 2 and the latest version of the firmware to avoid a bug of the connection to the receiver.

Thanks. What kind of adapter is that?

And is the sound signal from the headphones out different or worse than from the mic out? If not I can use that instead of sending the mics to Netherlands,,,

djiuser_uqRwVMpbeeL8 Posted at 8-17 01:48
I have the same issue.

I kind of found a workaround. U need the Multi-shoe camera adapter for the dji mic 2 and the latest version of the firmware to avoid a bug of the connection to the receiver.

Hi there, thank you for reaching out and sharing us the update. Could you please share us a video recording demonstrating the issue for us to have a better understnding on this? We'll forward it to our engineering team and check further.

Looking forward t your response. Thank you for your understanding.

Yes Nathalia??

Any solution? For example will we get the same sound quality from using the microphone out instead of mic out as a solution?

I also have the same problem for the second time. (When it occurred with my first mic2-Set I returned it under guarantee. Now it happened with the second set)......

Benshee Posted at 8-26 11:16
I also have the same problem for the second time. (When it occurred with my first mic2-Set I returned it under guarantee. Now it happened with the second set)......

Does it work when using the headphones out?

Stiflo Posted at 8-27 10:15
Does it work when using the headphones out?

Yes, the headphone-out works.

Having the same issue. No audio output from receiver to camera.

Hi again. How long can it take to check this out? I want to know if there is any point of sending the mics back or not? I concider making a video on youtube about this particular problem that seem to affect many

Any news on this?

djiuser_uqRwVMpbeeL8 Posted at 8-17 01:48
I have the same issue.

I kind of found a workaround. U need the Multi-shoe camera adapter for the dji mic 2 and the latest version of the firmware to avoid a bug of the connection to the receiver.

Does that adapter work with Nikon?

Same problem here. I finished an interview and by the time I started the next one i was getting no signal from the 'out' jack. I ended up using the headphone jack as an emergency solution but have not trusted this system for a job since. Went back to my old Rode mics. I'd say this warrants replacement by DJI as its affecting our professions. Canon R5.

Hello, same issue here on Canon R5. OUT does not work randomly, but headhpone jack does... Obviously an issue with the unit, what I cannot tell is if its firmware or connection hardware related inside the jack?? I'm using the DJI stereo audio cable provided, just like @Stiflo video above. Same exact results. Only purchased a few months ago, used under 10 times.
wondering if this is a pattern?? -  Are we all, who is having this issue, using the feature that auto turns the receiver on/off? @DJI is there anything that could be zapping the jacks internals/chip with how the camera would have to send power/signal to the receiver to let it know if it turns on/off?  ie, wonder if anyone NOT using that feature is having issue???

@DJI is there a solve??

I'm having the same issue. I was on the shoot and suddenly there was no audio signal going from "out" jack of the receiver to the camera. I'm really disappointed with this. Is there any solution for this?

I am having the same issue with a set purchased in May. I tried factory reset and updating firmware and no solutions. Finished a production with the headphone out. Used it to sync to 32 bit local recording.

Now I purchased a second set that just arrived, without a firmware update it has the same issue out of the box.

I have sent the original set off for repair and will be returning the second set.

Same problem.  Just updated firmware and all devices.  Still not picking up signal on camera.  Tried multiple cables.  Do I send it for replacement?

Same problem.  This issue appeared in the middle of a filming day.
How can I resolve this issue? To which team in DJI should I report?

Same thing has happened with my mics.

Has anyone had a response yet? I don't want to send these off if there is a quicker and easier fix.

Hi, I'm having exactly the same issues. OUT port not sending a signal to camera Canon C70. Changed mini jack cable, updated firmware, factory reset, still nothing. I think there is an issue with the receiver OUT port.