Up until May 19, 2024, field names were being populated in my Agras Management Platform flight records. Now, even though field names are shown in the Field Management section of the platform, they are not populated in the flight records returned in Flight Statistics. Any suggestions on how to get the field names to populate?

Field Management

Flight Statistics

Hi there, thank you for reaching out. We have forwarded this issue to check. If you have any further questions, please also let us know.

DJI Thor Posted at 6-10 15:08
Hi there, thank you for reaching out. We have forwarded this issue to check. If you have any further questions, please also let us know.

Any progress on this issue? I am still not seeing field names in the Agras Management Platform.

djiuser_jx5dT97ODDtw Posted at 8-28 10:05
Any progress on this issue? I am still not seeing field names in the Agras Management Platform.

Hi there, we're really sorry for the delayed response. After checking with our engineering team, and we would like to double-confirm if you've met these two conditions:

1. Please make sure to use the plot and operate in automatic route mode.
2. Also, may I know did you synchronize the "In Progress" tasks?

If the above conditions are not met, it will not be displayed. Please follow the steps above to display it correctly. Thanks.

Thank you for this direction. I had not synced the "In Progress" tasks. As soon as I performed this, field names populated.

How to synchronize tasks in progress?