Hi there,

I have a critical problem with my Integra Goggles.
My setup is: DJI Goggles Integra + DJI O3 air unit (several)
All at the latest firmware.

At a random time mid flight I get a red error notification "battery temperature is too low" and after 2-3 secs goggles just shuts down leaving me with a black screen.
The problem is that outside temperature is around +15-25C.
It started recently (after a year of use of the goggles), and made the goggles basically unusable due high risk of loosing the quad during flight.


Is there a way to fix this problem or at least to investigate it further?

Thanks in advance.

Thank you for your inquiry. O3 air unit uses a third party battery, the battery temperature is detected by the third party flight control. not the O3 air unit. Please try to another battery. Do let us know if the issue still persists.

DJI Natalia Posted at 6-11 10:28
Thank you for your inquiry. O3 air unit uses a third party battery, the battery temperature is detected by the third party flight control. not the O3 air unit. Please try to another battery. Do let us know if the issue still persists.

Hi Natalia,

It's not about O3 air unit as it works flawlessly without any issues.
It's the DJI goggles integra that shuts itself down during midflight due to error that doesn't make any sense (allegedly DJI Integra's battery has too low temperature at +15-25C outside).

It looks like the problem might be with the internal temperature sensor inside the Goggles Integra's battery. Or the text of the error is incorrect (maybe should say "temperature is too high" instead of "too low") because this issue started to occur only this summer (mainly when it's 20C+ outside).

HI there. Please provide us with the goggles Log files and the O3 air unit log at the time of the failure. And please provide the specific failure time. Once these information is provided, I will be able to assist you further. You can send me a personal message with the details.
Looking forward to your reply!

DJI Natalia Posted at 6-12 14:45
HI there. Please provide us with the goggles Log files and the O3 air unit log at the time of the failure. And please provide the specific failure time. Once these information is provided, I will be able to assist you further. You can send me a personal message with the details.
Looking forward to your reply!

Hi Natalia,

Where do I get this log from? Could you navigate me please?

Thanks!

Feel_fine Posted at 6-12 20:45
Hi Natalia,

Where do I get this log from? Could you navigate me please?

Hi there, thank you for reaching out. I'm more than happy help you get the log from your goggles. Kindly follow the steps below to export goggles log.
- power on the goggles; connect he goggles to he PC via a Type-C cable.
- Open the downloaded DJI Assistant , then enter the main age and click " Log Export" to export the goggles log.

Don't hesitate to contact us back if you've any further inquiries. Thank you for your support !

Hi Natasha,

Just sent you personal message with all the logs and video (from the latest time when the problem occurred). Please let me know if everything is okay with the files that I shared.
Just in case, also attached here a screenshot of the error message itself (after which the goggles shut down) that I recorded on DVR from the location where I tried freestyle recently.

Really hope for your help! Thanks!

Feel_fine Posted at 6-13 10:07
Hi Natasha,

Just sent you personal message with all the logs and video (from the latest time when the problem occurred). Please let me know if everything is okay with the files that I shared.

Hi there, thank you for sharing the required details. We will forward this to our relevant team for further clarification. We will keep you posted.

Thank you for your understanding and patience.

DJI Natalia Posted at 6-14 02:46
Hi there, thank you for sharing the required details. We will forward this to our relevant team for further clarification. We will keep you posted.

Thank you for your understanding and patience.

Hi Natalia,

Just wanted to check if there are any updates on the issue.

Thanks!

Feel_fine Posted at 6-24 07:31
Hi Natalia,

Just wanted to check if there are any updates on the issue.

Hi there, we've sent a private message to you. Kindly check and let us know if you're able to open the link shared .

Thank you for your patience.

Hi...

I have similar issue. it says battery temperature is too low. please help.

titosuryawan Posted at 7-4 00:57
Hi...

I have similar issue. it says battery temperature is too low. please help.

Hi there,

Could you provide us the logs for us to check this with the relevant department.

Steps are as below:
1. Power on the goggles；
2. Connect the goggles to the PC via a Type-C cable;
3. Open the downloaded DJI Assistant 2 (Consumer Drones series), then enter the main page and click  "Log Export" to export the goggles log.
4. Attach them in this file link: https://pan-sec.djicorp.com/apps/ OR PM us

We are looking forward to your response for further assistance. Thank You

DJI Natalia Posted at 7-4 02:11
Hi there,

Could you provide us the logs for us to check this with the relevant department.

Hi Natalia,

Any news regarding the logs that I sent you recently?

Thanks.

Feel_fine Posted at 7-4 08:39
Hi Natalia,

Any news regarding the logs that I sent you recently?

Hi there, we've sent a private message to you. Kindly check and let us know the details. Thank you.

DJI Natalia Posted at 7-4 10:47
Hi there, we've sent a private message to you. Kindly check and let us know the details. Thank you.

Missed it. Just replied.

Feel_fine Posted at 7-4 11:16
Missed it. Just replied.

18) Hello! Thank you for reaching out to us. We have received your private message and appreciate you sharing the necessary details. Your information has been forwarded to our engineering team for further evaluation. We will keep you updated as soon as we receive any updates or relevant information from the team. If you have any additional questions or concerns, please feel free to let us know. We are here to assist you.

Your patience is truly appreciated. Thank you!

DJI Natalia Posted at 7-5 00:30
18) Hello! Thank you for reaching out to us. We have received your private message and appreciate you sharing the necessary details. Your information has been forwarded to our engineering team for further evaluation. We will keep you updated as soon as we receive any updates or relevant information from the team. If you have any additional questions or concerns, please feel free to let us know. We are here to assist you.

Your patience is truly appreciated. Thank you!

hello there.. I just got same problem with my integra, it's said "goggle battery temperature too low" during flight.. what should I do?

djiuser_LyimhTXXWo9l Posted at 8-12 06:33
hello there.. I just got same problem with my integra, it's said "goggle battery temperature too low" during flight.. what should I do?

Hi there,

Could you provide us the logs for us to check this with the relevant department.

Steps are as below:
1. Power on the goggles；
2. Connect the goggles to the PC via a Type-C cable;
3. Open the downloaded DJI Assistant 2 (Consumer Drones series), then enter the main page and click  "Log Export" to export the goggles log.
4. Attach them in this file link: https://pan-sec.djicorp.com/apps/ OR PM us

We are looking forward to your response for further assistance. Thank You

DJI Natalia Posted at 8-12 16:51
Hi there,

Could you provide us the logs for us to check this with the relevant department.

just sent you PM the log file, please check

blakkvoid_ Posted at 8-14 21:59
just sent you PM the log file, please check

Thank you! We'll check and forward it to the relevant team fur further check.

I have the exact same issue as Feel_fine. It’s exactly as he described it under the exact same conditions. Just happened to me in western Washington about 20 min ago for the first time. I had gps rescue enabled and working (in theory) but… didn’t have video so… yeah I don’t know if it actually worked.

Joshua Brooks Posted at 9-16 18:50
I have the exact same issue as Feel_fine. It’s exactly as he described it under the exact same conditions. Just happened to me in western Washington about 20 min ago for the first time. I had gps rescue enabled and working (in theory) but… didn’t have video so… yeah I don’t know if it actually worked.

Hi Joshua,

The support couldn't help me, but I resolved the problem myself.

In my case the cause was the wires that go from the battery to the goggles.
One of the wires (GND) has worn out and its resistance has increased which lead to communication errors between the battery and goggles. That was the reason why I randomly got errors about battery temperature.
I fixed it by replacing all 4 wires with my own and soldered them directly to the board on the battery side (and to the wires on the goggles side).

Clarified a bit the pinout on the battery side.
For data pins unfortunately don't remember which one is SDA and which one is SCL.

any updates?

Feel_fine Posted at 9-17 02:23
Hi Joshua,

The support couldn't help me, but I resolved the problem myself.

On the goggles side, you soldered the wires to the board it self? Or use the the plug that came with it?
What gauge of wire did you use?

My issue was the red wire, it was broken...

djiuser_Tv95Ddm8xDD4 Posted at 11-11 05:24
On the goggles side, you soldered the wires to the board it self? Or use the the plug that came with it?
What gauge of wire did you use?

Hi,
On the battery's side - to the board itself.
On the googles side - to the plug connector (to the wires that go from a connector). In my case the plug's resistance was OK (low enough), so I decided not to bypass it and use the short ends of the wires that I left to solder new wires..

I used 26AWG (just to make the resistance as low as possible).
But I guess it should work just fine with 28AWG as well.

hello there.. I just got same problem with my integra, it's said "goggle battery temperature too low" during flight.. what should I do?

Feel_fine Posted at 9-17 02:23
Hi Joshua,

The support couldn't help me, but I resolved the problem myself.

Hi Feel_fine,


Does this method really work?

and will this problem not happen again on the next flight?

please update the issue

byu_id Posted at 11-19 22:05
hello there.. I just got same problem with my integra, it's said "goggle battery temperature too low" during flight.. what should I do?

Hi there,

Could you provide us the logs for us to check this with the relevant department.

Steps are as below:
1. Power on the goggles；
2. Connect the goggles to the PC via a Type-C cable;
3. Open the downloaded DJI Assistant 2 (Consumer Drones series), then enter the main page and click  "Log Export" to export the goggles log.
4. Attach them in this file link: https://pan-sec.djicorp.com/apps/ or pm us.

We are looking forward to your response for further assistance.

My integra's do the same thing  "goggle battery temperature too low" I have the goggles 2 and the goggles 3 the G3 are very skippy and lag when paired with the 03 I thought after that last update it would fix but still skips like it has to catch up. so, using G2 when I have brand new pair of G3's i would rather use integras over the G2 but now we have  "goggle battery temperature too low"

kind of funny how all integra's are doing this after 1 year of use. It sounds like a defect on the wires going to the battery. Can I bypass the battery and use another Power source all together? anyone?

byu_id Posted at 11-19 22:15
Hi Feel_fine,

Hi,

Replacing the cable completely solved the problem. Unfortunately, DJI does not provide a replacement for this 4-wire cable, so I had to make one myself.

After the repair, I used my Integra every day (until I switched to the G3 a few weeks ago). The goggles worked flawlessly. No errors, no disconnections, no nothing.

I have Goggles3 just does not work well with my 03's

Taytay Posted at 11-23 10:54
kind of funny how all integra's are doing this after 1 year of use. It sounds like a defect on the wires going to the battery. Can I bypass the battery and use another Power source all together? anyone?

Hi,

Unfortunately, there is no way to bypass the battery. There is a temperature sensor on the battery board that needs to be read from the Goggles. If the main board in the Goggles cannot get a response from this sensor, the Goggles will not turn on.

So without a properly working battery board, the Goggles will not turn on and work properly.

So, The problem is at the battery side of things are do you have to pry open the battery and the goggles and completely replace the wires? I'm pretty good with soldering. is it posable just to open the battery side and resolder the wires?

Taytay Posted at 11-23 11:25
So, The problem is at the battery side of things are do you have to pry open the battery and the goggles and completely replace the wires? I'm pretty good with soldering. is it posable just to open the battery side and resolder the wires?

Hi,

As I described early in this topic, the problem is in the wires themselves. They wear out. Their resistance increases (especially the power wires pair) and this affects the communication between the main board in the googles and the temp sensor on the battery side.

Solution is to disassemble battery and the googles (to get access to the cable connectors) and replace the cable with your own.
In my case, just to be sure, I soldered new wires directly to the battery board (there are some pads) on the battery side. On the googles side I soldered new wires to the old connector with some remaining old wires on it (after I made sure the resistance of the connector itself is OK).

You can read all the details above in this thread.

I'm just not sure what is wrong with any of the wires or soldering. looks tidy to me.. what am I missing? apparently this is happening to everyone's goggles about a year in. That's if your using them a lot in that year.
We should be able to pin point it to one issue..,.

Taytay Posted at 11-23 11:57
I'm just not sure what is wrong with any of the wires or soldering. looks tidy to me.. what am I missing? apparently this is happening to everyone's goggles about a year in. That's if your using them a lot in that year.
We should be able to pin point it to one issue..,.

For the third time, I guess..

It's not the contacts. It's not the connectors. The wire itself is wearing out. Most likely somewhere in the middle (where it bends several times) inside the fabric strap.
You can check it yourself simply by measuring the resistance of the each wire (with a multimeter) between the battery's and googles' connectors

Hey everyone. I just got a pair of Integra goggles. They turned on and operated normally until I updated the firmware to v01.06.0000 At that point I started to get the same error as the original poster, low battery level, and battery temperature too low. Then the goggles shut themselves down quickly after. The battery level shows at least 99%, however. The ambient temperature is also not cold at all.

I would try to revert the firmware back to an older version, but the goggles do not stay powered long enough for that. The only way I am able to turn on the goggles is if a USB C cable is connected to a computer from the goggles. They do not power on any other time. They do not power on or charge with a regular USB C power outlet. Instead when the power button is pressed, a single green light flashes 3 times and nothing else.

I am not sure anyone actually provided a fix for this, not including tearing the battery compartment open and doing electronics works which is ridiculous and should not have to be solution.