DJI Natalia
 Administrator
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Hi there, thank you for reaching out and we're sorry to hear that you're unable to unlock your drone. Kindly follow the troubleshooting steps below if you're drone failed to unlock
1) Ensure that all of the DJI Fly APP, fly safe database, and the firmware of the drone and remote controller have been updated to the latest version. Otherwise, the drone may not take off.
2) If all the firmware has been updated, please connect the drone with the App, then log in to the DJI account which has been used for submitting the unlocking request, to download the unlocking license.
3) Ensure the mobile device has a good internet connection
4) Turn on the drone and the remote controller and link them repeatedly.
if the issue still persists after trying all these steps, please log out and log in to your DJI account or uninstall and reinstall the app.
Keep us updated once try all the steps above. Thank you for your patience. |
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