Hi, as you can see in the video, Mimo app still rotate screen without user permission.
DJI please fix this.

Regards

Hi there! I've reviewed the details you provided in the DJI forum post you referenced at the link https://forum.dji.com/forum.php? ... 837&pid=3343989, and I have a response to share with you.

DJI Natalia Posted at 6-16 11:19
Hi there! I've reviewed the details you provided in the DJI forum post you referenced at the link https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=313837&pid=3343989, and I have a response to share with you.

Hi,

No, it's not suitable at all and it's not an acceptable answer.
I'm not moving the product, I'm moving MY TABLET.

So the UI has to stay as I need, and not do as DJI think it is better for me....

Please understand that, we, filmakers, need to lock the screen just because, as creatives, we are sometimes forced to bend ourselves and the screen has to stay in place !
Is it so difficult to understand ? I thought DJI was serious but I'm not sure anymore.

Above this, as users, WE decide to lock features.
But maybe DJI is trespassing other of our permissions on our devices ?....
DJI seems not to as safe as I thought.

Do I have to send these informations to some youtubers who will be glad to here it for shure ?

DJI Natalia Posted at 6-16 11:19
Hi there! I've reviewed the details you provided in the DJI forum post you referenced at the link https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=313837&pid=3343989, and I have a response to share with you.

as written here :  https://forum.dji.com/forum.php? ... =310203&pid=3283383
"DJI Mimo will directly call the mobile phone sensor data to identify the orientation and will not be affected by the mobile phone’s “orientation lock” or “auto rotation” settings."

This is not acceptable. You have to change this behaviour.
It's OUR device, not a DJI one.
User choice has not to be trespassed !

Please kindly understand that us, professionals, are loosing a precious time.

DaGickXx Posted at 6-17 05:40
as written here :  https://forum.dji.com/forum.php? ... =310203&pid=3283383
"DJI Mimo will directly call the mobile phone sensor data to identify the orientation and will not be affected by the mobile phone’s “orientation lock” or “auto rotation” settings."

We appreciate your suggestions. Your comments will be reviewed and forwarded to the relevant department. Based on customer feedback, we will optimize and enhance the good or service in the future. I appreciate all of your help and tolerance.

DJI Natalia Posted at 6-17 16:15
We appreciate your suggestions. Your comments will be reviewed and forwarded to the relevant department. Based on customer feedback, we will optimize and enhance the good or service in the future. I appreciate all of your help and tolerance.

My way to react is unfortunatelly based on many experiences in this forum where I read so many times this kindly formated answer.
We, users, have asked and asked and asked again some features but we have rarely been listened. Dji is the master when it concerns their products, it's alright.

But this time DJI is going too far by trespassing what the user have decided to do on it's own material which don't belong to DJI. Is it so difficult to understand that you need hawk eyes to see everything on the tiny screen of the OP3 ? So we MUST use Mimo app to profit all the potential your wonderful tool offers.

I'm sure you're a kind person and I have nothing against you, but please understand our anger.

DaGickXx Posted at 6-18 08:49
My way to react is unfortunatelly based on many experiences in this forum where I read so many times this kindly formated answer.
We, users, have asked and asked and asked again some features but we have rarely been listened. Dji is the master when it concerns their products, it's alright.

Hi there, sorry for the inconvenience caused. Please provide us some information as below. Please rest assured that we will register the information and provide feedback to the related departments for evaluation.

The specific model of the mobile phone: Brand + model (E.g: Samsung Galaxy S10+):
The operation system of the mobile device(E.g: Android 11) :
The specific issue(E.g: APP crash, black screen when connected, cannot recognize the phone):

We will forward your feedback to the related department. Thank you for your great support.

DJI Natalia Posted at 6-18 12:16
Hi there, sorry for the inconvenience caused. Please provide us some information as below. Please rest assured that we will register the information and provide feedback to the related departments for evaluation.

The specific model of the mobile phone: Brand + model (E.g: Samsung Galaxy S10+):

Hi there,
Thanks for your attention.

The specific model of the mobile phone: Brand + model (E.g: Samsung Galaxy S10+):
Tripltek 9 PRO (TRIPLTEK T93)
https://www.tripltek.com/tripltek9productpage?page=2

The operation system of the mobile device(E.g: Android 11) :
Android 12

The specific issue(E.g: APP crash, black screen when connected, cannot recognize the phone):

As you can see in the video, Mimo app still rotate screen without user permission.
Thanks for forwarding, we, filmakers can't wait the answer...

DaGickXx Posted at 6-20 10:18
Hi there,
Thanks for your attention.

Thank you for providing the information required. Please be informed that we have forwarded the concern to the relevant team. We appreciate your kind patience and understanding in this matter.

DJI Natalia Posted at 6-20 14:47
Thank you for providing the information required. Please be informed that we have forwarded the concern to the relevant team. We appreciate your kind patience and understanding in this matter.

Hi there, I appreciate, thank you.
I'm waiting for your answer.

DJI Natalia Posted at 6-20 14:47
Thank you for providing the information required. Please be informed that we have forwarded the concern to the relevant team. We appreciate your kind patience and understanding in this matter.

I tested on :
- ANDROID PHONE
- ANDROID TABLET
- IPAD PRO
- IPHONE

-> LAST VERSION, same problems !!!!

DaGickXx Posted at 9-5 09:36
I tested on :
- ANDROID PHONE
- ANDROID TABLET

We understand your concern and appreciate you taking the time to share your suggestion. We take your suggestion seriously and will forward it to the relevant department for a thorough evaluation.

Please stay tuned to DJI's official website, as we will update the latest news on the official website.

Thank you for your understanding and patience.

DJI Natalia Posted at 9-5 14:45
We understand your concern and appreciate you taking the time to share your suggestion. We take your suggestion seriously and will forward it to the relevant department for a thorough evaluation.

Please stay tuned to DJI's official website, as we will update the latest news on the official website.

Nathalia, It's now more than 3 months that you tell us the same. DJI release new updates and nothing changes.
Don't you think that we have been patient enough ?

DaGickXx Posted at 9-5 18:13
Nathalia, It's now more than 3 months that you tell us the same. DJI release new updates and nothing changes.
Don't you think that we have been patient enough ?

Hi there, we're sorry that changes might take a little time, but we truly value your feedback and we'll make sure to pass it on to the right team for review.  We're always striving to make things better and better, so please stay tuned to the latest news on our DJI official website at www.dji.com.

 Thank you so much for your understanding and support!

Stop taking us for a ride because we are exhausted.

Users are reporting this for some time now -> https://forum.dji.com/thread-307436-1-1.html
But DJI don't do anything.
It's a so ridiculous thing to correct that can be made in 5 minutes in one hand and drinking a coffee with the other one.

For iOS, you certainly did something like this (in swift)

1. 
   
2. 
   
3. import CoreMotion
   
4. 
   
5. let motionManager = CMMotionManager()
   
6. 
   
7. func startMonitoringDeviceOrientation() {
   
8.     if motionManager.isDeviceMotionAvailable {
   
9.         motionManager.deviceMotionUpdateInterval = 0.1
   
10.         motionManager.startDeviceMotionUpdates(to: .main) { (data, error) in
    
11.             if let attitude = data?.attitude {
    
12.                 // Use attitude.pitch and attitude.roll to determine orientation
    
13.                 // Update your UI accordingly
    
14.             }
    
15.         }
    
16.     }
    
17. }
    

Copy the code

Apple will surely be happy to be informed that DJI found a way to override the system-wide orientation lock.

⏫️⏫️⏫️⏫️⏫️⏫️⏫️⏫️⏫️⏫️⏫️

DJI Natalia Posted at 9-5 18:54
Hi there, we're sorry that changes might take a little time, but we truly value your feedback and we'll make sure to pass it on to the right team for review.  We're always striving to make things better and better, so please stay tuned to the latest news on our DJI official website at www.dji.com.

 Thank you so much for your understanding and support!

Stop taking us for a ride because we are exhausted.

Users are reporting this for some time now -> https://forum.dji.com/thread-307436-1-1.html
But DJI don't do anything.
It's a so ridiculous thing to correct that can be made in 5 minutes in one hand and drinking a coffee with the other one.

For iOS, you certainly did something like this (in swift)

1. 
   
2. import CoreMotion
   
3. 
   
4. let motionManager = CMMotionManager()
   
5. 
   
6. func startMonitoringDeviceOrientation() {
   
7.     if motionManager.isDeviceMotionAvailable {
   
8.         motionManager.deviceMotionUpdateInterval = 0.1
   
9.         motionManager.startDeviceMotionUpdates(to: .main) { (data, error) in
   
10.             if let attitude = data?.attitude {
    
11.                 // Use attitude.pitch and attitude.roll to determine orientation
    
12.                 // Update your UI accordingly
    
13.             }
    
14.         }
    
15.     }
    
16. }
    

Copy the code

Apple will surely be happy to be informed that DJI found a way to override the system-wide orientation lock.

DaGickXx Posted at 9-11 16:29
Stop taking us for a ride because we are exhausted.

Users are reporting this for some time now -> https://forum.dji.com/thread-307436-1-1.html

Hi DaGickXx, we understand your concern and hope that the app could be more user-friendly. For some products, the UI display orientation is not compatible with specific mobile phone orientations. This issue is not a bug but a special design for the UI adaptive display orientation. It is based on the product usage scenarios to make it more suitable for product usage.

We have acknowledged your feedback and forwarded it to our relevant team for review and evaluation. All significant suggestions will be implemented after the evaluation of our relevant team. For the latest updates please stay tuned to our DJI official website at ( www.dji.com ). Thank you for your understanding and support.

DJI Thor Posted at 9-12 03:31
Hi DaGickXx, we understand your concern and hope that the app could be more user-friendly. For some products, the UI display orientation is not compatible with specific mobile phone orientations. This issue is not a bug but a special design for the UI adaptive display orientation. It is based on the product usage scenarios to make it more suitable for product usage.

We have acknowledged your feedback and forwarded it to our relevant team for review and evaluation. All significant suggestions will be implemented after the evaluation of our relevant team. For the latest updates please stay tuned to our DJI official website at ( www.dji.com ). Thank you for your understanding and support.

Thor, I know all that but it's an issue for a lot of us.
If we decide the UI must stay in landscape, it has to stay, basta.

The UI has not to turn around if it need to be landscape ( for example). Simple scenario to make you understand :
you use FPV mode and the tablet is attached to the osmo pocket. If we turn slowly all the set, we turn the head too, for being into the action. So, if this freaking UI is turning back, first we got turn back our head too and secondly, the monitor becomes ridiculously little.
If the user decide which mode the UI has to stay because he knows what is the best mode to shoot, the ui don't have to turn on it's own.
At least put a little option to avoid this unwanted behaviour, which you consider as normal, but wich us, customers consider as a bug for more than a year now !

DaGickXx Posted at 9-12 15:21
Thor, I know all that but it's an issue for a lot of us.
If we decide the UI must stay in landscape, it has to stay, basta.

I completely empathize with your perspective. The necessity for each process/ system to evolve over time in order to furnish our users with a more user-friendly interface. Your concern has been duly communicated to our engineering team for their attention. We appreciate your understanding and patience in this matter.

DJI Thor Posted at 9-13 04:21
I completely empathize with your perspective. The necessity for each process/ system to evolve over time in order to furnish our users with a more user-friendly interface. Your concern has been duly communicated to our engineering team for their attention. We appreciate your understanding and patience in this matter.

Dear Thor,
There is (almost) no problem with the interface, it's an issue information as the Mimo app is useless 60% of the time.  DJI don't let other company to develop other apps. So we are stuck with you.
In our company we are faithful to DJI products since the F450 Drone !
Do we have to move to other companies like GoPro or Insta360 for our cameras ?
Please understand how it can be a benefit for DJI to finally correct something reported for more than a year by many.

DaGickXx Posted at 9-13 07:30
Dear Thor,
There is (almost) no problem with the interface, it's an issue information as the Mimo app is useless 60% of the time.  DJI don't let other company to develop other apps. So we are stuck with you.
In our company we are faithful to DJI products since the F450 Drone !

Thank you for your feedback. Currently, in order to achieve the consistency of horizontal and vertical image transmission between the camera and the mobile phone, the app is not restricted by the system vertical screen lock switch. However, the engineers have understood your request. Since there are many coupled logic on this page, the image transmission rotation solution will be re-sorted to solve the problem you reported. Please wait patiently and pay attention to the official website update. (We will inform you as soon as the subsequent problems are optimized.)