Using a DJI Remote Controller when I try to take off I get a message: Unknown Error (code 180) cannot take off contact support
I found I had updated the firmware but not the APP

Hi there, thank you for reaching out and we do apologize for any inconvenience caused. May I confirm if you're using DJI RC for your Mavic 2 Zoom? Please note that DJI Mavic 2 Zoom is only compatible with DJI Smart Remote Controller.

Thank you for your understanding and support!

DJI Natalia Posted at 6-18 20:37
Hi there, thank you for reaching out and we do apologize for any inconvenience caused. May I confirm if you're using DJI RC for your Mavic 2 Zoom? Please note that DJI Mavic 2 Zoom is only compatible with DJI Smart Remote Controller.

Thank you for your understanding and support!

I am having the same issue.  I have the Mavic 2 Zoom and using the Smart Controller.   Please advise how to fix. Thanks.

djiuser_lXgE4QdMqXtz Posted at 6-22 11:37
I am having the same issue.  I have the Mavic 2 Zoom and using the Smart Controller.   Please advise how to fix. Thanks.

Hello there, thank you for reaching out. We are sorry for the inconvenience caused. Pertaining to your issue, please try the troubleshooting steps below :

1. Check whether the firmware and app are updated to the latest versions (most updated app version: 4.3.60). Please check the app version on the “About” page in DJI GO 4.
2. Check whether the GPS-related options are enabled in the app and whether the app is running in the background.
3. If this issue persists after going through the steps above, please provide us with the following information via PM :

• A screenshot of the malfunction
• Firmware information
• Flight control logs
• App logs
  

Looking forward to your updates. Thank you.