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DJI Care refresh (Online store) - Serbia
1041 7 2024-6-24
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Zarkost
lvl.3
Flight distance : 183724 ft
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Serbia
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Hello, I live in Serbia, and I have several DJI products, such as DJI Action 2, DJI Pocket 2, DJI Mini 2, DJI Mini 4 Pro, DJI Osmo Pocket 3. Now I have purchased DJI Care and refresh for DJI Osmo pocket 3, but for adress I couldn't pick Serbia, but I mus pick Croatia, because there is no option to choose Serbia. Could you, or do you plan, to include Serbia in DJI Care and refresh program for shipping adres?

It would be better to have online store, but for start I ask you to fix shipping adress problem for Serbia.

Best regards
2024-6-24
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DJI Natalia
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Thank you for contacting us, and we sincerely apologize for any inconvenience caused. Currently, DJI does not offer shipping services to Serbia. We genuinely appreciate your feedback, and we will ensure that it is forwarded to our DJI team for future consideration. Thank you for your understanding and for taking the time to provide us with your insights.
2024-6-24
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Zarkost
lvl.3
Flight distance : 183724 ft
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Serbia
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DJI Natalia Posted at 6-24 12:44
Thank you for contacting us, and we sincerely apologize for any inconvenience caused. Currently, DJI does not offer shipping services to Serbia. We genuinely appreciate your feedback, and we will ensure that it is forwarded to our DJI team for future consideration. Thank you for your understanding and for taking the time to provide us with your insights.

Thank you for answer. I contacted your support, and they told me that I can buy Dji Care and refresh, even if there's no shipping options for purchasing products, and that they if it needed will send me shipping labbel in any country that I ask, even if Serbia. I have bought DJI Care and refresh for DJI Osmo Pocket 3, but I'm not sure to buy or not DJI Care and refresh for DJI Mini 4 pro, which is more needed, but allso more expensive, if I'm not 100% sure that it will be working if it needed...

Can you provide me info?
2024-6-24
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DJI Thor
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Flight distance : 13602 ft
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Zarkost Posted at 6-24 22:53
Thank you for answer. I contacted your support, and they told me that I can buy Dji Care and refresh, even if there's no shipping options for purchasing products, and that they if it needed will send me shipping labbel in any country that I ask, even if Serbia. I have bought DJI Care and refresh for DJI Osmo Pocket 3, but I'm not sure to buy or not DJI Care and refresh for DJI Mini 4 pro, which is more needed, but allso more expensive, if I'm not 100% sure that it will be working if it needed...

Can you provide me info?

Hi Zarkost, thank you for your message. We are sorry for the confusion earlier. What Natalie said was referring to physical products. If you're interested in purchasing the DJI care service, you can select a European country where the currency is EUR to place the order for the DJI Care Service Plan. The care service is a virtual product and does not require any shipping or distribution. Once you successfully make the purchase and bind the service, you will be able to access the after-sales care service in Europe. Hope this information can help!
2024-6-25
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Zarkost
lvl.3
Flight distance : 183724 ft
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Serbia
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DJI Thor Posted at 6-25 23:08
Hi Zarkost, thank you for your message. We are sorry for the confusion earlier. What Natalie said was referring to physical products. If you're interested in purchasing the DJI care service, you can select a European country where the currency is EUR to place the order for the DJI Care Service Plan. The care service is a virtual product and does not require any shipping or distribution. Once you successfully make the purchase and bind the service, you will be able to access the after-sales care service in Europe. Hope this information can help!

Yes, I did that. That is what they told me in your customer service. That, although you could not ship products to serbia, I can buy DJI Care and refresh service, choosing, in example Croatia, or Hungary, and enter seriall number fo my product, and when is DJI Care and refresh is activated, then if it is needed, I can send and receive repaired/new product to adress in Serbia.

Thats, good thing.

But it would be nice to be able to buy produtcs onlne from Serbia. Hope one day it will be possible

Best regards.
2024-6-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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Zarkost Posted at 6-25 23:13
Yes, I did that. That is what they told me in your customer service. That, although you could not ship products to serbia, I can buy DJI Care and refresh service, choosing, in example Croatia, or Hungary, and enter seriall number fo my product, and when is DJI Care and refresh is activated, then if it is needed, I can send and receive repaired/new product to adress in Serbia.

Thats, good thing.

Yes. We totally understand your concern and appreciate your feedback. We'll make sure to let our team know and evaluate. Thank you for your understanding and supporting DJI!
2024-6-25
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djiuser_DrppSyRngbEi
lvl.1
Flight distance : 91457 ft

Serbia
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DJI Thor Posted at 6-25 23:24
Yes. We totally understand your concern and appreciate your feedback. We'll make sure to let our team know and evaluate. Thank you for your understanding and supporting DJI!

Last night I crashed my mini 2 SE, and I have care refresh. So I can send the brocken drone from Serbia?
1-1 00:00
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DJI Tony
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djiuser_DrppSyRngbEi Posted at 1-1 00:00
Last night I crashed my mini 2 SE, and I have care refresh. So I can send the brocken drone from Serbia?

Hi there. DJI does not have a corresponding repair center in Serbia. We recommend that you find a local agent or your seller to handle it.
Thank you for your understanding and cooperation.
1-1 00:33
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