Hello,

I found a very cool addition to my Air 3 - DJI Cellular Dongle 2.
Will this product work in the EU, specifically Poland?
I found information that the product has two versions and is limited to certain markets.

Hi there,

Yes, the DJI Cellular Dongle 2 is supported in Poland. DJI Air 3 is only compatible with DJI Cellular Dongle 2 at the moment.

Although it is supported the DJI Air 3 comes with a C1 certification label from the factory; it is recommended to follow local laws and regulations for safe flying when using it.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

DJI Natalia Posted at 6-28 01:38
Hi there,

Yes, the DJI Cellular Dongle 2 is supported in Poland. DJI Air 3 is only compatible with DJI Cellular Dongle 2 at the moment.

Thank you very much for information

Hi
Can the Dongle now be purchased and used in the UK now we have received the latest update

foxman500uk Posted at 6-28 07:48
Hi
Can the Dongle now be purchased and used in the UK now we have received the latest update

hi there,

Thank you for addressing your concern.

DJI Cellular Dongle 2 is now avaiable in UK. You may click on the link below to redirect to our Official Website.
https://store.dji.com/uk/list/ca ... .202&from=brandsite

We hope this helps you. Thank you.

DJI Natalia Posted at 6-28 09:24
hi there,

Thank you for addressing your concern.

Could you tell me if it is also officially available in Brazil?

DJI Air 3 & DJI Cellular Dongle 2

Leo Guerra Posted at 6-28 09:52
Could you tell me if it is also officially available in Brazil?

DJI Air 3 & DJI Cellular Dongle 2

Hi there,

You may purchase DJI Air 3 at our Authorize Seller in Brazil. You may click on the link below to redirect you to the Website.
https://www.lojadji.com.br/drones-com-camera/linha-mini

However, please be informed for DJI Cellular Dongle 2 is not supported in Brazil.
We hope this information helps you. Thank you.

I have been using it for a few months on behalf of Dji and it works well, zero issues.

Suren Posted at 6-28 11:43
I have been using it for a few months on behalf of Dji and it works well, zero issues.

Thank you for your feedback as it helps us strengthen our customer relationships and continuously improve our service. Thank you for choosing DJI - we're grateful for the opportunity to serve you. Feel free to reach out if you have any questions or need assistance. We are always happy to help!

Thank you for your support and have a nice day ahead!

DJI Natalia Posted at 6-28 01:38
Hi there,

Yes, the DJI Cellular Dongle 2 is supported in Poland. DJI Air 3 is only compatible with DJI Cellular Dongle 2 at the moment.

https://store.dji.com/ee/product/dji-cellular-2?vid=143511&from=pc-cart-title

It offers stable high-speed connectivity services, allowing you to experience multiple features like Enhanced Transmission.
With the purchase of the Cellular Dongle 2, enjoy a complimentary one-year Enhanced Transmission service subscription.

3. After having an active Enhanced Transmission service for one year, please follow the in-app instructions to subscribe for continued access, if needed.

4. DJI reserves the right to terminate the Enhanced Transmission service at any time in compliance with local laws and regulations. Termination of this service will not affect other connectivity functions of the Cellular Dongle 2.

I thinkt that Cellular Dongle 2 is available and supported in all EU - please confirm.

What is the price for next year subscription (cannot find it in store)?

Subscription is needed only for "Enhanced Transmission service"
What are the multiple "other connectivity functions" which work without subscription?

Jako Bergson Posted at 6-30 02:56
https://store.dji.com/ee/product/dji-cellular-2?vid=143511&from=pc-cart-title

It offers stable high-speed connectivity services, allowing you to experience multiple features like Enhanced Transmission.

Hi there,

As of the latest update the supported countries are : Austria (Osterreich),  Beigium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finlannd, France ,Germany(Deutschland) ,Greece, Hungary, Ireland, Italia, Latvia, Llechtenstein, Lithuania, Luxembourg, Malita, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Espaia, Sweden, Switzerland, United Kingdom

Since it is the latest launch of DJI we have limited information and will have further more updates soon on our official websites and DJI Forum. Stay tune for latest news on subscription info and more.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

DJI Natalia Posted at 6-28 11:38
Hi there,

You may purchase DJI Air 3 at our Authorize Seller in Brazil. You may click on the link below to redirect you to the Website.

My dongle was operating normally. Today, when I try to use it, I cannot activate 4G and the service status and validity of my service have disappeared. I have already reset the control and the aircraft. Updated firmware. Any suggestions for repair?

Leo Guerra Posted at 7-2 10:11
My dongle was operating normally. Today, when I try to use it, I cannot activate 4G and the service status and validity of my service have disappeared. I have already reset the control and the aircraft. Updated firmware. Any suggestions for repair?

Hi there,

The DJI Cellular Dongle has not officially started to support in Brazil. The fact that it could be used before might have been due to internal testing. After the testing period ended, it became unusable.  

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

DJI Natalia Posted at 6-30 03:30
Hi there,

As of the latest update the supported countries are : Austria (Osterreich),  Beigium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finlannd, France ,Germany(Deutschland) ,Greece, Hungary, Ireland, Italia, Latvia, Llechtenstein, Lithuania, Luxembourg, Malita, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Espaia, Sweden, Switzerland, United Kingdom

Hi Natalia, WHERE is ROMANIA? ???????

Again we are left out ????

Is there any issues with DJI and Romania country?

Geo_Drone Posted at 7-3 21:49
Hi Natalia, WHERE is ROMANIA? ???????

Again we are left out ????

Hi there,

Due to the varying telecommunications requirements and regulations around the world, the progress of functional support will differ from place to place. But don't worry, we will continue to optimize the drone user experience based on user feedback and relevant regulations, bringing more convenient features to our users. Kindly stay tune for latest update via our official website and DJI Forum.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

DJI Natalia Posted at 6-28 01:38
Hi there,

Yes, the DJI Cellular Dongle 2 is supported in Poland. DJI Air 3 is only compatible with DJI Cellular Dongle 2 at the moment.

it is also compatible with the Mini 4 pro, and an extra mounting kit is needed to attch to the underside of the aircraft.

geordie81 Posted at 7-4 09:49
it is also compatible with the Mini 4 pro, and an extra mounting kit is needed to attch to the underside of the aircraft.

Yes it would be

DJI Natalia Posted at 7-3 23:27
Hi there,

Due to the varying telecommunications requirements and regulations around the world, the progress of functional support will differ from place to place. But don't worry, we will continue to optimize the drone user experience based on user feedback and relevant regulations, bringing more convenient features to our users. Kindly stay tune for latest update via our official website and DJI Forum.

Hi Natalia,

Vodafone and Orange, also Telekom here, have same standards as in rest of Europe, supporting TD and also both comm.
So what tests? We talk about not including Romania as a country where DJI goods can be dispatched by DHL, even if WE HAVE DHL and all rest of shipping companies, we talk about an intended DISCRIMINATION of a country !

Thank you!

geordie81 Posted at 7-4 09:49
it is also compatible with the Mini 4 pro, and an extra mounting kit is needed to attch to the underside of the aircraft.

Hi there,

Thank you for sharing, Yes, DJI Cellular Dongle 2 support DJI Mini 4 Pro via the mounting kit includes a 4G antenna and antenna connectors. If you connect DJI Cellular Dongle 2 without using the kit, the signal for the DJI Cellular Dongle 2 will be weak and easily to be disconnected.

If you have any further questions or concerns, please do not hesitate to contact our support team. Thank You!

Geo_Drone Posted at 7-4 21:54
Hi Natalia,

Vodafone and Orange, also Telekom here, have same standards as in rest of Europe, supporting TD and also both comm.

Hi there,

We are truly sorry for the inconvenience you are experiencing. As we mentioned on 18# the progress of functional support will differ from place to place. We have submitted your feedback to the relevant team to look into this issue. There are several regions and countries are still waiting for the similar support. Our relevant department are working to bring more convenient features to our users. Kindly stay tune for latest update via our official website and DJI Forum.

Thank you for your support and understanding. If you have any other questions, kindly let us know. Thank You!

Can someone answer some really stupid questions please? The dongle obviously requires a micro sim for 4g connectivity. My own experience of sim cards is that they are bought inactive and require an activation signal from whichever service provider they are bought from. With the micro sim inserted in the dongle and the dongle inserted in the Air 3 how do I activate the sim? Also I expect the dongle to have a power requirement which is taken from the drone battery. Does anybody know roughly how much battery is required for the dongle and what is the sacrifice in terms of flight time? Finally if the dongle is fitted and working but the signal strength from RC2 to Air 3 is strong enough that no 4g service is needed is there still a reduction in drone flight time?

Hi,

I bought a SIM card, insert it my phone and no need to activate as it made the connection to the netwerk immediately.
Insert this sim card in the dongle, direct a dongle green light to indicate the 4G connection.

I did not notice a reduction in flight time, so there is ofcourse a reduction (powered by drone batt) in flight time, but how much i don`t know.
Dongle is powered whole flight, so don`t think flying on occusync only makes any difference in reducing flight time.

cheers
JJB

JJB* Posted at 7-9 06:56
Hi,

I bought a SIM card, insert it my phone and no need to activate as it made the connection to the netwerk immediately.

hi,  i got a three sim, no data or minutes etc, straight from the packet in to the dongle 2 and its green, full 4g signal,  i have not added any data to the sim, is it still going to work correctly ?,    if it does need data, any idea how much data would be used in an hour s flying ?     ps: im in the UK

colin.peachey Posted at 7-9 09:40
hi,  i got a three sim, no data or minutes etc, straight from the packet in to the dongle 2 and its green, full 4g signal,  i have not added any data to the sim, is it still going to work correctly ?,    if it does need data, any idea how much data would be used in an hour s flying ?     ps: im in the UK

It does need Data to work. The green light on solid is showing that it has a $G connection to the network. My plan is uncapped so I don't really know how much data it actually uses but you can try loading 1Gig and see how long it lasts,

JJB* Posted at 7-9 06:56
Hi,

I bought a SIM card, insert it my phone and no need to activate as it made the connection to the netwerk immediately.

Hi,

For one flight with a MINI4pro about 800mb data on the dongle-sim, less on the hotspot phone connected to the RC.

cheers
JJB

Suren Posted at 7-9 09:58
It does need Data to work. The green light on solid is showing that it has a $G connection to the network. My plan is uncapped so I don't really know how much data it actually uses but you can try loading 1Gig and see how long it lasts,

thanks for quick reply,  thought it was to good to be true,,  was planning on getting another one for the mini 4 instead of having to swap them over,       thanks again.

To all of you kind enough to reply, thank you ever so much. My post was my first post on here and I am still finding my way round and didn't know whether anyone would even reply. The suggestion that there is no largely noticeable loss of flight time I find particularly encouraging. I think that going for an unlimited data plan might be the way to go for me. My thinking on this is that if the nano sim runs out of data I cannot see any way of adding data to the sim short of removing it and inserting it into a mobile phone and then transferring it back into the dongle. The screws which hold the cover in place are really small and the plastic is quite thin. I would be a little uncomfortable having to repeatedly remove the cover, dongle and nano sim every time I needed to add data. I would hate to damage anything. I will shop round the mobile phone companies over the next couple of days and see what is currently on offer as regards an unlimited data plan. If anybody in the UK wants to know who I find to appear most reasonable then please post on here and I will let you know. The silly thing is about all of this is that I don't currently have many issues with signal loss. It is largely just a case of monkey see monkey want. This sums me up rather too perfectly.

CaptFlasheart Posted at 7-8 23:57
Can someone answer some really stupid questions please? The dongle obviously requires a micro sim for 4g connectivity. My own experience of sim cards is that they are bought inactive and require an activation signal from whichever service provider they are bought from. With the micro sim inserted in the dongle and the dongle inserted in the Air 3 how do I activate the sim? Also I expect the dongle to have a power requirement which is taken from the drone battery. Does anybody know roughly how much battery is required for the dongle and what is the sacrifice in terms of flight time? Finally if the dongle is fitted and working but the signal strength from RC2 to Air 3 is strong enough that no 4g service is needed is there still a reduction in drone flight time?

Hi there,

There is no built-in battery in DJI Cellular Dongle or DJI Cellular Dongle 2. For activation date you can find the serial number on the back of DJI Cellular Dongle, which is displayed as IMEI code. Please input the complete IMEI code on the Device Info Inquiry page to check the activation date.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!

DJI Natalia Posted at 7-10 03:34
Hi there,

There is no built-in battery in DJI Cellular Dongle or DJI Cellular Dongle 2. For activation date you can find the serial number on the back of DJI Cellular Dongle, which is displayed as IMEI code. Please input the complete IMEI code on the Device Info Inquiry page to check the activation date.

Sorry, I think my question was a little bit unclear. I was not enquiring about activation of the dongle. I was enquiring about activating the nano sim once it is inserted in the dongle and the dongle is inserted in the drone. It has been suggested that putting the nano sim into a mobile phone and then activating it before removing it from the phone and fitting it in the dongle might be the most appropriate way to go and this does make logical sense to me. Many thanks for your reply and of course for trying to assist me.

CaptFlasheart Posted at 7-10 06:04
Sorry, I think my question was a little bit unclear. I was not enquiring about activation of the dongle. I was enquiring about activating the nano sim once it is inserted in the dongle and the dongle is inserted in the drone. It has been suggested that putting the nano sim into a mobile phone and then activating it before removing it from the phone and fitting it in the dongle might be the most appropriate way to go and this does make logical sense to me. Many thanks for your reply and of course for trying to assist me.

Hi there. Thank you for your response. Yes you're correct. Kindly follow the standard process for activating a SIM card, which is activating using your phone. Thank you.

CaptFlasheart Posted at 7-9 23:48
To all of you kind enough to reply, thank you ever so much. My post was my first post on here and I am still finding my way round and didn't know whether anyone would even reply. The suggestion that there is no largely noticeable loss of flight time I find particularly encouraging. I think that going for an unlimited data plan might be the way to go for me. My thinking on this is that if the nano sim runs out of data I cannot see any way of adding data to the sim short of removing it and inserting it into a mobile phone and then transferring it back into the dongle. The screws which hold the cover in place are really small and the plastic is quite thin. I would be a little uncomfortable having to repeatedly remove the cover, dongle and nano sim every time I needed to add data. I would hate to damage anything. I will shop round the mobile phone companies over the next couple of days and see what is currently on offer as regards an unlimited data plan. If anybody in the UK wants to know who I find to appear most reasonable then please post on here and I will let you know. The silly thing is about all of this is that I don't currently have many issues with signal loss. It is largely just a case of monkey see monkey want. This sums me up rather too perfectly.

Hello all, I have done the obligatory trawl through the darling mobile phone service providers and found that EE have a 'limited time deal' and are offering an unlimited data nano sim for £16.00 per month. The downside of this, at least for me is that EE are part of BT and I can't abide BT as a company. Another option is a O2 who are offering a nano sim with 120gb of data for a cost of £50.00 The card is only good for 12 months usage and then is dead. There are of course other companies but after a while they all just seem to merge into one homogeneous blob and I got the mother of all headaches. None of these others particularly stood out or I would have course have listed them.

Hi.

Could you please explain what this DJI advertising sentence means, exactly?

"With the purchase of the Cellular Dongle 2, enjoy a complimentary one-year Enhanced Transmission service subscription".

What exactly is the "Enhanced Transmission service subscription"?

Thanks

CaptFlasheart Posted at 7-11 01:59
Hello all, I have done the obligatory trawl through the darling mobile phone service providers and found that EE have a 'limited time deal' and are offering an unlimited data nano sim for £16.00 per month. The downside of this, at least for me is that EE are part of BT and I can't abide BT as a company. Another option is a O2 who are offering a nano sim with 120gb of data for a cost of £50.00 The card is only good for 12 months usage and then is dead. There are of course other companies but after a while they all just seem to merge into one homogeneous blob and I got the mother of all headaches. None of these others particularly stood out or I would have course have listed them.

Thanks for sharing this information! It will definitely be helpful for others on the forum. If you have any other questions, kindly let us know. Thank You!

djiuser_JuA9xVHRERYB Posted at 7-11 02:12
Hi.

Could you please explain what this DJI advertising sentence means, exactly?

Hi there, thank you for reaching out. DJI Cellular Dongle Enhanced Transmission combines traditional OcuSync transmission and 4G automatic enhancement technologies. When the traditional OcuSync transmission signal is strong, the 4G link maintains a basic connection but does not activate 4G for data transmission in order to maximize high-quality, low-latency experience while reducing data usage. When the OcuSync transmission encounters signal interferences, obstructions, or long-distance scenarios, DJI Cellular Dongle enables 4G network for data transmission automatically, which is called a enhanced transmission phase. When the OcuSync transmission is completely disconnected, the data transmissions rely on 4G network entirely for images from the drone to the ground, as well as commands from the ground to the drone.

By purchasing DJI Cellular Dongle 2, you'll get this service subscribed for free for a year.

Hope this clarifies your question. Thank you!

Hi,

My drone (Air 3) is coming with DJI Care Express servicew. Is it possible to install the Cellular Dongle 2 on it at the same time. The drone is so damaged that it needs to be replaced. I would assume so, as the gimbal is almost gone and the wing mount is broken.

Is it still possible to use the Cellural Dongle 2 in Finland.

I've just purchased the 4g dongle 2, do I now need to purchase a UK SIM? Does it come with a year free data or do I need to purchase the data also with the SIM?

djiuser_BQN7vLRLkMPg Posted at 7-11 10:36
I've just purchased the 4g dongle 2, do I now need to purchase a UK SIM? Does it come with a year free data or do I need to purchase the data also with the SIM?

I hope Im not speaking out of turn but you will need a 4g nano sim card from one of the mobile phone providers. I am unclear about how much data is needed for a single flight but have read from a couple of different people who suggest that a 'standard flight' will typically use around about 800mb. I dont know what the trade off is in terms of data requirement when the drone switches between OS4 and 4g. I am approaching the concept using 800mb per flight as a guide to allow me to calculate my data requirements. Another user in this thread has suggested that he uses an uncapped data plan and to be perfectly honest this seems like the most logical option. If you are in the UK there is a limited time offer from EE at £16.00 per month for 24 months. The next best option I was able to find was a card from O2 with 120gb preloaded that was only good for 12 months and then the card expires. I think it best to assess your own requirements closely to avoid throwing money at mobile phone companies

DJI Natalia Posted at 6-28 01:38
Hi there,

Yes, the DJI Cellular Dongle 2 is supported in Poland. DJI Air 3 is only compatible with DJI Cellular Dongle 2 at the moment.

Hi DJI Natalia

Are there plans to make Cellular Dongle comaptible with Mavic 3 PRO? Does the compatibility mean using additional mounting kit (to the drone) only? Perhaps the dongle itself supports Mavic 3 already? I read many stories on the net with people claiming it actually works...  And if there are plans to make it compatible (with Mavic 3 series), whihc dongle would be the one to go for, Dongle, or Dongle 2 ?

PMH Posted at 7-11 15:31
Hi DJI Natalia

Are there plans to make Cellular Dongle comaptible with Mavic 3 PRO? Does the compatibility mean using additional mounting kit (to the drone) only? Perhaps the dongle itself supports Mavic 3 already? I read many stories on the net with people claiming it actually works...  And if there are plans to make it compatible (with Mavic 3 series), whihc dongle would be the one to go for, Dongle, or Dongle 2 ?

The dongle that works with the OG Mavic 3 works with the Mavic 3 Pro has well. The V2 Dongle would not work on the Mavic 3 because of the different Frequency. The V1 uses OS3 because of Mavic 3 and the V2 dongle uses OS4 because of Air 3 and Mini 4 so not backwards compatible.

djiuser_dSZplb91CHBv Posted at 7-11 05:06
Hi,

My drone (Air 3) is coming with DJI Care Express servicew. Is it possible to install the Cellular Dongle 2 on it at the same time. The drone is so damaged that it needs to be replaced. I would assume so, as the gimbal is almost gone and the wing mount is broken.

Hi there,

For optimal performance with the DJI Cellular Dongle 2, ensure your DJI Air 3 is functioning properly. If you suspect any issues, prioritize sending your aircraft in for repair before using the dongle.

Finland is included in the initial list of supported countries for the DJI Cellular Dongle 2. This means you can use it without any problems.

I hope this information has helped to clarify your inquiries. If you have any other questions, kindly let us know. Thank You!