Well gotta hand it to DJI, My Avata 2 got picked up on Wednesday, was sent to Netherlands from UK and got back a brand spanking new Avata 2 midday Friday. Just used the normal care refresh and not premium.
Very impressed so a massive thank you to DJI!
Quick question though, just gone in device management on DJI fly app and my old Avata 2 drone is still there. Do I remove it or will this be done automatically please?
Thank you for any info!!

Glad to hear that others have had excellent service also.  

DowntownRDB Posted at 7-5 08:07
Glad to hear that others have had excellent service also.

Yeah excellent tbh! Do you have to ‘forget’ old device please? Or is that done automatically?

Bad Monk Posted at 7-5 09:38
Yeah excellent tbh! Do you have to ‘forget’ old device please? Or is that done automatically?

Mine was done automatically and my Care Refresh transferred over automatically to the serial number of the new drone.  I hope DJI still does that.  

DowntownRDB Posted at 7-5 14:45
Mine was done automatically and my Care Refresh transferred over automatically to the serial number of the new drone.  I hope DJI still does that.

Thanks for the reply. The care refresh has carried over but my old drone is still there, there is option to remove device from account but wanted to check with DJI if i am ok to go ahead and do that.

Could DJI let me know if ok to remove device from account now I have my replacement drone please?

Hi there,
thank you for reaching out.

We appreciate the feedback given to us. We understand you may see both your original and replacement drone listed on the Device Management page after binding the new drone. You can remove the binding information for your original drone from the Device Management page. Also, Your DJI Care Refresh service has automatically transferred to your replacement drone. You can confirm by checking it on our website using the new SN.

Should you have any other questions, kindly message us for assistance. Thank you.

DJI Natalia Posted at 7-6 01:42
Hi there,
thank you for reaching out.

Thank you so much for replying! Will remove it! Just wanted to double check! Thanks again!

Bad Monk Posted at 7-6 01:46
Thank you so much for replying! Will remove it! Just wanted to double check! Thanks again!

No worries, we are glad able to assist you. If you have any other questions, kindly let us know. Have a great day. Thank You!

Dji care scam, not notifying activation of product prior to accessing the drone. DJI should notify new users to activate DJI care after opening the product since it has limit of 48 hours prior from operating the drone.

djiuser_jFM9X33rO0n6 Posted at 7-6 23:42
Dji care scam, not notifying activation of product prior to accessing the drone. DJI should notify new users to activate DJI care after opening the product since it has limit of 48 hours prior from operating the drone.

What are you trying to say?

djiuser_jFM9X33rO0n6 Posted at 7-6 23:42
Dji care scam, not notifying activation of product prior to accessing the drone. DJI should notify new users to activate DJI care after opening the product since it has limit of 48 hours prior from operating the drone.

Hi there,
thank you for reaching out.

This is not the experience we want you to have. Kindly inform us of the full details of the issue that you experienced with your DJI product and we will surely provide you with an accurate resolution after we review the details.

Please keep us posted. Thank you for understanding.

Hi, I damaged my drone and have purchased DJI Care service.  But I have no idea if I should send the drone with the battery or just the separate drone. Thanks for the advice.

djiuser_QMQ7MeyR5dUe Posted at 1-6 03:45
Hi, I damaged my drone and have purchased DJI Care service.  But I have no idea if I should send the drone with the battery or just the separate drone. Thanks for the advice.

If the battery wasn’t damaged then just the drone

djiuser_QMQ7MeyR5dUe Posted at 1-6 03:45
Hi, I damaged my drone and have purchased DJI Care service.  But I have no idea if I should send the drone with the battery or just the separate drone. Thanks for the advice.

Hi there, thank you for reaching out and we are sorry to hear about what happened with the drone. May I know if your aircraft has been involved in a collison or crash? Could you also share us a picture of your damaged drone for us to check and advise accordingly?

Looking forward to your response. Thank you!